Question: Child from Economy bunking in with mother on Business
Nov 29, 2016, 4:58 am
#1
Original Poster
Join Date: Nov 2013
Posts: 33
Question: Child from Economy bunking in with mother on Business
I came across this complaint in the SQ FB. And I thought the OP was overly upset (I admit that I am not a parent and do not have that point of view)
So I just wanted to gain more insight from FTers. What do you think SQ allows/should have done?
So I just wanted to gain more insight from FTers. What do you think SQ allows/should have done?
I am really disappointed with this airlines. So darned inflexible and rigid. Got a biz class tix for my wife and economy for my 3 yr old boy to London. Turned out that the air crew refused to let my boy rest with his mother and she ended up in the economy class with my boy. The biz class was given to my father in law who was also on the same flight. If there is turbulence, understandable that my boy needs to buckle up, but otherwise what's the harm of them staying together? This is not what a world class airlines should or will do. Totally unacceptable and trust me, u just lost another client.
Nov 29, 2016, 5:46 am
#5
Join Date: Sep 2013
Location: London, UK
Programs: SQ KrisFlyer Elite Gold
Posts: 362
I was curious about what the reception of the post would be like on FB, but I couldn't find it.
As the OP will have noticed, the parent's complaint will win no sympathy here. With SQ, if you want access to the premium cabin, the only way* to do it is to book a ticket. It's very likely that any other comparable airline will behave the same way.
*with some extremely rare exceptions that don't include parents wanting to share their seat with their child
As the OP will have noticed, the parent's complaint will win no sympathy here. With SQ, if you want access to the premium cabin, the only way* to do it is to book a ticket. It's very likely that any other comparable airline will behave the same way.
*with some extremely rare exceptions that don't include parents wanting to share their seat with their child
Nov 29, 2016, 7:13 am
#6
Original Poster
Join Date: Nov 2013
Posts: 33
I was curious about what the reception of the post would be like on FB, but I couldn't find it.
As the OP will have noticed, the parent's complaint will win no sympathy here. With SQ, if you want access to the premium cabin, the only way* to do it is to book a ticket. It's very likely that any other comparable airline will behave the same way.
*with some extremely rare exceptions that don't include parents wanting to share their seat with their child
As the OP will have noticed, the parent's complaint will win no sympathy here. With SQ, if you want access to the premium cabin, the only way* to do it is to book a ticket. It's very likely that any other comparable airline will behave the same way.
*with some extremely rare exceptions that don't include parents wanting to share their seat with their child
OP went on to reply that in times of turbulence the child could be returned to his economy seat to be buckled in.
Nov 29, 2016, 7:27 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Carriers publish rules for children and their seating arrangements and ticketing which are consistent with flight safety. Safety should never be compromised. It really is that simple.
Lest there be any doubt, SQ devotes a page to describing its requirements for children, including infants, small children and those requiring an adult in the same cabin.
http://www.singaporeair.com/en_UK/sg...with-children/
Whatever ambiguity there may be, it is quite clear that booking a 3 YOA into one class of service and the responsible adult into another, will not do the trick. If it were possible to predict turbulence well ahead, perhaps. But, it is not. Sudden turbulence means that one's seat must be readily accessible and telling a 3 YOA to run back to his seat in another class of service defeats the purpose of the policy.
Lest there be any doubt, SQ devotes a page to describing its requirements for children, including infants, small children and those requiring an adult in the same cabin.
http://www.singaporeair.com/en_UK/sg...with-children/
Whatever ambiguity there may be, it is quite clear that booking a 3 YOA into one class of service and the responsible adult into another, will not do the trick. If it were possible to predict turbulence well ahead, perhaps. But, it is not. Sudden turbulence means that one's seat must be readily accessible and telling a 3 YOA to run back to his seat in another class of service defeats the purpose of the policy.
Nov 29, 2016, 10:14 am
#8
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,207
Nov 29, 2016, 3:25 pm
#9
Join Date: Jul 2015
Posts: 973
Typical entitlement, nothing new. I still see it on board, often with more gall than ever. One pensioner wanted to be moved to business on SQ860 because she was 'a pioneer'. I guess by that logic toddlers should be put into the cargo hold.
Nov 29, 2016, 6:39 pm
#10
Join Date: Jan 2016
Posts: 654
Cached version is still available here:
https://webcache.googleusercontent.c...ient=firefox-b
https://webcache.googleusercontent.c...ient=firefox-b
Somehow I don't think SQ will be concerned at losing his business.
Last edited by Mlee888; Nov 29, 2016 at 7:09 pm
Nov 29, 2016, 7:42 pm
#12
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
Nov 30, 2016, 1:54 am
#14
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Join Date: Mar 2002
Location: Canada, USA, Europe
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Nov 30, 2016, 3:22 am
#15
Original Poster
Join Date: Nov 2013
Posts: 33
This guy with the wife in business may not have worked things out as intricately lol.
He sure was unhappy on the complaint thread though! Countering everyone until it was probably too much for him.
Really not sure what he was thinking about how the child would get back to the economy seat in the even of turbulence. Have the wife send the child to economy before returning and strapping herself in?