FURIOUS! Date change = more points!
Jul 13, 2016, 6:51 pm
#1
Original Poster
Join Date: Feb 2009
Posts: 568
FURIOUS! Date change = more points!
Hi Everyone,
Thought you might all want to be aware.
I had an already ticketed award booking in Business Class from SYD-FCO which I booked months ago. Yesterday, I had to make a simple date change for a flight two days earlier.
Imagine my horror when I saw that an extra 12,750 points have been taken out of my account WITHOUT telling me!
Apparently, even though the booking was already ticketed, because I changed a date after the award fees went up, I have to pay the new award fee to change the date!
Not happy!
Last edited by maestro1981; Jul 14, 2016 at 12:40 am Reason: Mistyped route
Jul 13, 2016, 7:50 pm
#2
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Jul 13, 2016, 7:53 pm
#3
Original Poster
Join Date: Feb 2009
Posts: 568
I even told them no one made me aware of it before making the change and to revert the date back because I didn't authorise the fee deduction (and they can check the original phone recording) and they said now the original date is on waitlist. What joy!
Jul 13, 2016, 11:10 pm
#4
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
Yep! Called 3 times now to speak to different people and all say along the lines of "they are the new rules".
I even told them no one made me aware of it before making the change and to revert the date back because I didn't authorise the fee deduction (and they can check the original phone recording) and they said now the original date is on waitlist. What joy!
I even told them no one made me aware of it before making the change and to revert the date back because I didn't authorise the fee deduction (and they can check the original phone recording) and they said now the original date is on waitlist. What joy!
Jul 14, 2016, 12:19 am
#5
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
Surprises me! I had an AMS-SIN booked in I, original departure in 2017, which I pulled forward and flew in June this year without any additional miles being deducted. I just double-checked my mileage account to be sure, and indeed, all looks kosher to me.
Just another point: You said they'd taken off an additional 12,750 miles. However, under the old rules SIN-FCO would have cost you 51,000 miles to redeem in I; now, under the new rates, it is 68,000 miles (All including 15% online discount), so the difference should be 17,000 miles...
The only way your miles difference of 12,750 makes sense is if you had changed your itinerary from SIN-IST (38,250 miles) to SIN-FCO/AMS/CPH (51,000 miles).
No offence, but could it be that you had inadvertently simply looked at the wrong line in the redemption table when you made or changed your booking...?
Just another point: You said they'd taken off an additional 12,750 miles. However, under the old rules SIN-FCO would have cost you 51,000 miles to redeem in I; now, under the new rates, it is 68,000 miles (All including 15% online discount), so the difference should be 17,000 miles...
The only way your miles difference of 12,750 makes sense is if you had changed your itinerary from SIN-IST (38,250 miles) to SIN-FCO/AMS/CPH (51,000 miles).
No offence, but could it be that you had inadvertently simply looked at the wrong line in the redemption table when you made or changed your booking...?
Jul 14, 2016, 12:39 am
#6
Original Poster
Join Date: Feb 2009
Posts: 568
Surprises me! I had an AMS-SIN booked in I, original departure in 2017, which I pulled forward and flew in June this year without any additional miles being deducted. I just double-checked my mileage account to be sure, and indeed, all looks kosher to me.
Just another point: You said they'd taken off an additional 12,750 miles. However, under the old rules SIN-FCO would have cost you 51,000 miles to redeem in I; now, under the new rates, it is 68,000 miles (All including 15% online discount), so the difference should be 17,000 miles...
The only way your miles difference of 12,750 makes sense is if you had changed your itinerary from SIN-IST (38,250 miles) to SIN-FCO/AMS/CPH (51,000 miles).
No offence, but could it be that you had inadvertently simply looked at the wrong line in the redemption table when you made or changed your booking...?
Just another point: You said they'd taken off an additional 12,750 miles. However, under the old rules SIN-FCO would have cost you 51,000 miles to redeem in I; now, under the new rates, it is 68,000 miles (All including 15% online discount), so the difference should be 17,000 miles...
The only way your miles difference of 12,750 makes sense is if you had changed your itinerary from SIN-IST (38,250 miles) to SIN-FCO/AMS/CPH (51,000 miles).
No offence, but could it be that you had inadvertently simply looked at the wrong line in the redemption table when you made or changed your booking...?
Yes, surprised me also because I've made numerous date changes before and nothing like this. They said on the phone that it was a recent change hmmm.
Please also accept my apologies! I mistyped my original route (I'll change it now, thanks for pointing it out! :P Sorry!! My flight is actually from SYD-FCO (and an upgrade from Economy to Business). Apologies again. Thus the 12,750 miles
Jul 14, 2016, 5:20 am
#7
Join Date: Jul 2005
Location: Singapore
Programs: SQ *G, BA Gold, Bonvoy Ambassador Elite LFT Titanium , Hyatt Discoverist, ALL Diamond
Posts: 666
SQ changed the amount of miles needed on July 4th, so very recently. The Award chart was published earlier in June.
See the new redemption chart here SQ and MI Redemption Chart
Unfortunately SQ doesn't just change the date of your ticket but any ticket change is a refund of the taxes and a re-credit of the miles and a fresh new booking. So if your original booking was made before the new redemption chart was valid, you paid the old rate and now have to pay the new rate.
If the change was done by SQ due to a cancellation or a re-timing, they would honor the original rate.
See the new redemption chart here SQ and MI Redemption Chart
Unfortunately SQ doesn't just change the date of your ticket but any ticket change is a refund of the taxes and a re-credit of the miles and a fresh new booking. So if your original booking was made before the new redemption chart was valid, you paid the old rate and now have to pay the new rate.
If the change was done by SQ due to a cancellation or a re-timing, they would honor the original rate.
Last edited by JohnSIN; Jul 14, 2016 at 5:31 am
Jul 14, 2016, 5:40 am
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
I don't find the Asian carriers too accommodating in things like this but I hope they see the sense here that you have got caught up in this change. Good luck.
Jul 14, 2016, 7:44 pm
#9
Original Poster
Join Date: Feb 2009
Posts: 568
Unfortunately SQ doesn't just change the date of your ticket but any ticket change is a refund of the taxes and a re-credit of the miles and a fresh new booking. So if your original booking was made before the new redemption chart was valid, you paid the old rate and now have to pay the new rate.
Jul 14, 2016, 11:39 pm
#10
Join Date: Jul 2005
Location: Singapore
Programs: SQ *G, BA Gold, Bonvoy Ambassador Elite LFT Titanium , Hyatt Discoverist, ALL Diamond
Posts: 666
I think you might be right and I stand corrected, my apologies Maestro. I tend to change both the dates and the destination at the same time, which means that the tickets are refunded and then debited for the new redemption. In the process, if you need the miles to be credited quickly, they can speed up the process and have it done almost immediately. Otherwise it takes a few days for the miles to be credited.