Feb 28, 2016, 4:28 pm
Last edit by: epigram
Flights confirmed by FTers as "low service" (catering officially known as "sleeper service"):
In F:
In J:
All of above +
In F:
- SQ218 MEL-SIN (dep 01.05 Oct-Mar, 00:05 Apr-Sep)
- SQ231 SIN-SYD (dep 00:45)
- SQ237 SIN-MEL (dep 23.45)
SQ636 SIN-HND (dep 22:35)- refer post #151 for March 2019 menu- SQ638 SIN-NRT (dep 23:55)
- SQ008 SIN-ICN (dep 02:45)
- SQ800 SIN-PEK (dep 01:10)
In J:
All of above +
- SQ255 SIN-BNE (dep 00:45)
- SQ246 BNE-SIN (dep 23:55)
- SQ608 SIN-ICN (dep 00:10)
- SQ618 SIN-KIX (dep 01:30)
- SQ656 SIN-FUK (dep 01:20)
- SQ672 SIN-NGO (dep 01:20)
SQ's "low service" First class offering.. now standard on overnight flights
Feb 2, 2016, 4:15 pm
#61
Ambassador: Thai Airways
Original Poster
Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 976
$20 in a Melb cafe will get your a great breakfast, however!!
Feb 3, 2016, 5:22 pm
#62
Join Date: Apr 2011
Location: Singapore / India
Programs: SQ QPP, Hilton Diamond, IHG Platinum, Taj Inner Circle Gold
Posts: 639
To me its a decent lounge. One of the better lounges in India. The quality of food is okay to me, nothing to talk about, but not bad either.
If I would try to get in early? No, surely not, a lounge to me is a waiting room no matter how posh it is. I would possibly try to take diner either in one of the hotels near the airport or in the city (but note that the traffic out of the city in the evening can sometimes be a bit painful).
If I would try to get in early? No, surely not, a lounge to me is a waiting room no matter how posh it is. I would possibly try to take diner either in one of the hotels near the airport or in the city (but note that the traffic out of the city in the evening can sometimes be a bit painful).
But the space itself : Low ceiling, narrow, and usually too many people.
I hate it there. I usually just grab a beer and eat (I don't eat onboard on these overnights) and then I am much better off in the common area in the transit hall.
The Lufthansa lounge next door is much better btw. Nobody there because LH only departs at 2 or 3am. The place is mor modern, more spacious, and with very high ceiling. Sometimes I am here too. More peaceful.
Feb 3, 2016, 6:28 pm
#63
Join Date: Jul 2011
Posts: 1,158
In the evening the LH lounge is usually opening to cater for the LH flight which departs much later than SQ. I found it usually closed. Have the adjusted the opening hours?
Feb 12, 2016, 10:25 am
#64
Join Date: Jan 2016
Posts: 654
They served a full meal around an hour after take off. I did notice many people asked not to be woken up and ended up getting shut eye the whole flight. No breakfast was served. Just drinks after the meal.
Feb 13, 2016, 2:41 am
#65
Join Date: Apr 2011
Location: Singapore / India
Programs: SQ QPP, Hilton Diamond, IHG Platinum, Taj Inner Circle Gold
Posts: 639
Feb 21, 2016, 10:44 pm
#66
Join Date: Jan 2016
Posts: 11
I think they read this thread. Just got off SQ 2 an overnight flight from HKG to SFO. Had caviar with foie gras for supper meal. Not a full caviar service but caviar portion is big enough and the dish was very tasty, loved the foie gras.
Feb 22, 2016, 5:54 pm
#67
Ambassador: Thai Airways
Original Poster
Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 976
For my 10pm LHR/SIN flight last week, the full meal service was offered (and it was truly excellent).
HKG/SFO probably counts as one of the longer flights with the full service.
Feb 23, 2016, 4:44 am
#68
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,424
On SQ285 SIN-AKL in January the Appetiser was Malossol Caviar and Lobster on fennel and mesclun salad.
Feb 23, 2016, 2:11 pm
#69
Join Date: Jul 2015
Posts: 973
Feb 23, 2016, 4:10 pm
#70
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
Jan 11th SQ26 from SIN-FRA had the following caviar and foie gras appetizer:
post a picture
Wasn't my cup of tea to be honest. The main course on this segment was also pretty awful too.
post a picture
Wasn't my cup of tea to be honest. The main course on this segment was also pretty awful too.
Feb 23, 2016, 5:42 pm
#71
Ambassador: Thai Airways
Original Poster
Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 976
Here is my caviar serving LHR-SIN last week, and the SQ227 SIN-MEL serving was near identical.
Feb 27, 2016, 6:32 am
#72
Join Date: Apr 2007
Location: Anywhere
Posts: 6,558
Why is it so difficult to elicit from the SQ call center:
- whether a particular flight route and time serves full meal vs condensed meal?
- a copy of the menu to be sent via email?
- to reveal what is the departure time of any given flight that automatically substitutes supper for dinner?
I've now made two calls today to inquire about the F meal on a flight I'm about to take.
The first time I got through to a totally incompetent agent in the India call centre. When asked whether my route serves full dinner or simplified supper, he said yes supper is served (but not in the definitive sense, more from the sense that some people call the meal dinner while others may call supper).
When asked to obtain a copy of the F menu, he said it couldn't be emailed.
So I said please get a copy of the menu and just read it out to me over the phone.
He put me on hold for a while, then proceeded to read out to me the entire BTC menu off the website!
I lost patience and hung up.
Next I called again and pressed 2 to be routed to a Mandarin speaking agent in Singapore. Same thing. The agent couldn't for her life understand the difference between a full service dinner vs condensed supper meal!
I give up...
- whether a particular flight route and time serves full meal vs condensed meal?
- a copy of the menu to be sent via email?
- to reveal what is the departure time of any given flight that automatically substitutes supper for dinner?
I've now made two calls today to inquire about the F meal on a flight I'm about to take.
The first time I got through to a totally incompetent agent in the India call centre. When asked whether my route serves full dinner or simplified supper, he said yes supper is served (but not in the definitive sense, more from the sense that some people call the meal dinner while others may call supper).
When asked to obtain a copy of the F menu, he said it couldn't be emailed.
So I said please get a copy of the menu and just read it out to me over the phone.
He put me on hold for a while, then proceeded to read out to me the entire BTC menu off the website!
I lost patience and hung up.
Next I called again and pressed 2 to be routed to a Mandarin speaking agent in Singapore. Same thing. The agent couldn't for her life understand the difference between a full service dinner vs condensed supper meal!
I give up...
Feb 27, 2016, 6:09 pm
#73
Ambassador: Thai Airways
Original Poster
Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 976
If you think SQ call centres are bad, try TG! I only ever call my local TG office (excellent service) as I just got so sick of getting unreliable/confused/unhelpful/vague/nothing answers from their Bangkok based operators.
I suspect the supper v full dinner service isn't something SQ has communicated to their call centres. There's also nothing on the website - it only talks about the full F dining service.
Given SQ is renowned for their inflight service and catering, I think this is something that needs a bit more clarity so passengers aren't disappointed or confused by the service offering they receive.
Given SQ is renowned for their inflight service and catering, I think this is something that needs a bit more clarity so passengers aren't disappointed or confused by the service offering they receive.
Feb 27, 2016, 7:30 pm
#74
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
Maybe the best approach would be to post the route and flight number here? Somebody may have travelled on that flight in J or F and share their experience. Probably offer more frank advice than you could ever get from the call centre...
Feb 27, 2016, 10:44 pm
#75
Ambassador: Thai Airways
Original Poster
Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 976
