Involuntary denied boarding for visa by SQ (compensation?)
Dec 20, 2015, 3:57 am
#16
Join Date: Jul 2000
Location: AUH
Posts: 8,266
Sometimes you just have to cut your losses and move on, even if you are right/they are wrong.
If there had been a financial cost incurred, that would be much easier to claim/discuss. Especially in the absence of any particular legislation mandating compensation for IDB, you will only end up wasting more time with little prospect of success.
If there had been a financial cost incurred, that would be much easier to claim/discuss. Especially in the absence of any particular legislation mandating compensation for IDB, you will only end up wasting more time with little prospect of success.
Dec 21, 2015, 3:24 am
#17
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You should ring the Indian consultant before hands and get the proper clearance.
Dec 21, 2015, 7:14 pm
#18
Join Date: Jul 2011
Posts: 1,158
You could seek legal advise, but honestly I do not see that you get anywhere except of wasting money.
Currently you base your case on that "they are supposed to use TIMATC". Who requires them to do so?
Dec 21, 2015, 7:27 pm
#19
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Still waiting for his response though.
Dec 22, 2015, 12:38 am
#20
Join Date: Oct 2007
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Agreed. I've asked jetsetter86 earlier in the thread what actual losses he incurred (because it does seem from his post that SQ put his mum on a later flight, and she did get to her destination safely). If it's just compensation for inconvenience then this doesn't seem like a battle worth fighting.
Still waiting for his response though.
Still waiting for his response though.
Dec 23, 2015, 1:50 am
#21
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The OP probably get it that there is no point (at least the consensus of the majority in this forum) to make a complain. So not sure what reply you are expecting from the OP.
If he keeps insisting then some people will say why he keep insisting his way and wasting everyone time here
Well of course this is just my own opinion.
Dec 24, 2015, 11:39 pm
#22
Join Date: Mar 2015
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If he says "SQ forfeited my ticket and made me buy a new one for my mother, and since it was a last minute one way ticket it cost a ton of money" of course it's a battle worth fighting.
On the other hand if it's just inconvenience and the only real loss he incurred was his mother getting to her destination a few hours late ...
Dec 25, 2015, 12:02 pm
#23
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I dare to say that with an IDB case based on visa-irregularities you would have a hard time to claim compensation under EC261/2004 from any airline in europe.
If an airlines (ex EU) refuses boarding because the airlines "believes" the passenger has not the correct paperwork (whereas the passenger has the correct docs), then the airline becomes liable to pay EC261/2004 compensation.
Dec 26, 2015, 3:38 am
#24
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My mum was travelling from SYD-BOM two months ago. She has an Australian Passport and is also an Overseas Citizen of India (OCI). There was a bit of a mix up at the Airport as she recently got a new Australian passport (old one expired) which did not contain her OCI Life Long Visa, she did however have her OCI booklet/passport on her. SQ staff insisted that she needed this visa in her new Australian Passport to travel and denied her boarding. I rang the Indian Consulate who said this was not a requirement and they issued an email which enabled mum to get the afternoon flight, also she had no dramas when actually entering Mumbai. My understanding was that TIMATIC is the official system they must use for visa guidelines. Having complained to SQ about the matter they say they are placing reliance on information provided by a third part visa service provider VFS. Per TIMATIC mum should have been allowed to travel. After months of correspondence SQ are refusing to take responsibility for the error and to provide involuntary denied boarding compensation. Does anyone have any suggestions on next steps? Or a view on if we are in the right?
It looks to me that SQ at SYD are at fault and this is clearly an IDB, so you should push for some sort of IDB compensation (even if you may not be entitled to any by local law).
Dec 26, 2015, 8:59 am
#25
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So the legal route will be hard to pursue.
But if the OP can raise the perceived cost and damage high enough for SQ they will seek some form of mediation or comp. It won't be easy though and may not be worth the effort.
Dec 27, 2015, 8:13 pm
#26
Join Date: Jul 2011
Posts: 1,158
- Did the airline rely on information from a third party provider?
- Is the airline responsible for the information provided by the third party provider?
- Which relevance has e-mail information provided by an embassy?
I still believe, if this would have happen in Europe, that most airlines in Europe would (first) refuse to provide compensation and you would have to enforce your claim in court.
The EU law provides a legal framework, but airlines are still reluctant to acknowledge claims despite the fact that they done wrong. It is not a coincidence, that there are plenty of agency offering help to enforce claims against airlines in the EU.
Dec 28, 2015, 8:11 pm
#27
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In this case, we are asking OP what his losses were, because that would definitely shape our opinion and advice.
If he says "SQ forfeited my ticket and made me buy a new one for my mother, and since it was a last minute one way ticket it cost a ton of money" of course it's a battle worth fighting.
On the other hand if it's just inconvenience and the only real loss he incurred was his mother getting to her destination a few hours late ...
If he says "SQ forfeited my ticket and made me buy a new one for my mother, and since it was a last minute one way ticket it cost a ton of money" of course it's a battle worth fighting.
On the other hand if it's just inconvenience and the only real loss he incurred was his mother getting to her destination a few hours late ...
I know it is tuff as this is written language that can be interpreted differently from the original intention and some of us are not native speaker of English
Dec 28, 2015, 9:17 pm
#28
Join Date: Oct 2007
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OK Noted. But sometimes the way people ask the question here like confrontation especially when on the opposite side
I know it is tuff as this is written language that can be interpreted differently from the original intention and some of us are not native speaker of English
I know it is tuff as this is written language that can be interpreted differently from the original intention and some of us are not native speaker of English
Dec 28, 2015, 9:55 pm
#29
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Apr 19, 2016, 12:20 pm
#30
formerly gantid
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I travel frequently to India (US citizen) with OCI booklet. The official rule (from Indian embassy in Washington DC) is that YOU MUST carry the expired passport that has the life time visa stamped along with your new passport and the OCI booklet. Just the OCI booklet and your new passport are not enough.