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Deteriorating quality of service with SQ's Y... anybody

Deteriorating quality of service with SQ's Y... anybody

Old Aug 4, 2015, 2:20 am
  #16  
 
Join Date: May 2003
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Originally Posted by ycp81
- Glass wineglasses changed to cheap looking plastic ones. (Original Y wineglasses will be used in Premium Y instead)
Not a problem, it matches the wine quality .

I'd be happy to trade off plastic wine glasses with better quality wine though. Wishful thinking.
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Old Aug 4, 2015, 3:30 am
  #17  
 
Join Date: Apr 2015
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In recent memory i can recall having Magnum (ex Frankfurt) and Haagen Daaz (ex Hong Kong) ice-creams.

In terms of service quality, i have never had to make any complaints about the level of service. The most endearing thing about flying on SQ is hearing the work chatter between the stewards/stewardesses in Chinese/Singlish. Sometimes I wonder if the professionalism is diminished a bit when they code switch over to Singlish and is overheard by non-Singaporean passengers, but it is a bit heartwarming to hear Singlish after a tiring work trip or long holiday where you are a bit homesick.

Handling a lot of Y passengers can sometimes mean some lapses in service, but most lapses are trivial, and we shouldnt forget the crew is human. On a recent 12 hour Frankfurt-SG flight, i noticed a passenger did not get his preferred meal choice for his first meal as it had ran out, and a stewardess assured him that he will get his choice for the second meal (breakfast). This shows SQ still emphasise on the little touches to make a flight journey bearable and memorable.
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Old Aug 4, 2015, 6:43 am
  #18  
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Do all of you know that Haagen Daaz has trans fats? I have never seen so many people who are obsessed about ice cream.
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Old Aug 4, 2015, 8:05 am
  #19  
 
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Originally Posted by phelansg
Handling a lot of Y passengers can sometimes mean some lapses in service, but most lapses are trivial, and we shouldnt forget the crew is human.
Unfortunately on SQ full Y means generally lapses in service. They are profesionals which are expected to handle such situation with a smile (they are trained for that).
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Old Aug 4, 2015, 8:08 am
  #20  
 
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Originally Posted by djjaguar64
Do all of you know that Haagen Daaz has trans fats? I have never seen so many people who are obsessed about ice cream.
It's a product using cheap ingredients and selling for a high price. Magnum is no difference. Cashcow for the Manufacturer.
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Old Aug 4, 2015, 9:13 am
  #21  
 
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Originally Posted by SQ325
The Haagen Dasz Icecream is a legend of the past. Not sure when it disapeared but its long, long time ago (>10 years).
HKG-SIN 2 weeks ago had plenty. Also some nice Dulce de Leche ex-LHR. Seriously though, people care about ice-cream? Strange folk...
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Old Aug 4, 2015, 2:38 pm
  #22  
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Originally Posted by SQ325
It's a product using cheap ingredients and selling for a high price. Magnum is no difference. Cashcow for the Manufacturer.
Exactement!!
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Old Aug 4, 2015, 6:40 pm
  #23  
 
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Originally Posted by Phaze
HKG-SIN 2 weeks ago had plenty. Also some nice Dulce de Leche ex-LHR. Seriously though, people care about ice-cream? Strange folk...
Obviously I have not been flying to/from HKG for a while. Have not seen Haagen Dasz for ages on SQ
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Old Aug 4, 2015, 8:26 pm
  #24  
 
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SQ Y service is pretty bad compared to the competition nowadays.

Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)

OZ/KE are miles ahead of SQ Y nowadays.
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Old Aug 4, 2015, 9:03 pm
  #25  
 
Join Date: Mar 2015
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Originally Posted by HawaiiO
SQ Y service is pretty bad compared to the competition nowadays.

Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)

OZ/KE are miles ahead of SQ Y nowadays.
The very last plane with non-avod IFE has retired.

Anyway, they are using an A330 for RGN route.
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Old Aug 5, 2015, 2:15 am
  #26  
 
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Originally Posted by HawaiiO
SQ Y service is pretty bad compared to the competition nowadays.

Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)

OZ/KE are miles ahead of SQ Y nowadays.
But do OZ and KE fly RGN ???
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Old Aug 5, 2015, 5:40 am
  #27  
 
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Originally Posted by invisible
I've been told during last three month by five (!) different people that quality of service on medium range and long haul SQ's flights in Y has significantly deteriorated over the course of last two years. Observed signs included:

- degradation of quality of food. People got sick. Plus instead of haagen-das ice cream now people are served Walls - yes, those ones which you buy from ice cream uncle for $1.20.

- non-working IFEs.

- Non-smiling FAs with very robotic movements.

Yet prices for tickets remain 2x-3x of competitors.

Once again, I am just repeating what I was told and would like to check if the public who flies SQ regularly have observed the same.

Thank you.
The walls that sq served as far as i know is magnum. This is not $1.20 if you refer $ as SGD
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Old Aug 5, 2015, 5:44 am
  #28  
 
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Originally Posted by SQ325
A matter of perspective. The things you listed: insignificant.
Significant change would be: Remove IFE, add additional seats, decrease legroom....

The Haagen Dasz Icecream is a legend of the past. Not sure when it disapeared but its long, long time ago (>10 years).
The selection is varying (Could be Walls, Magnum for instances comes relatively regular in the past 6 month) and one sector in a return-itenary is usually served with icecream.

Crews in Y, IMHO, have always been a mixed bucket ove the many years iam flying with SQ, its an up and down. Longhaul tends to be better.

IFE, yes sometimes it needs a "push", if it happens it usually effects an individual screen and after some reboot its usually fine. I dont see that its recently happening more often than before.

Yes, SQ is not cheap in comparision, but the 2 to 3 times figure is by far exaggerated.
They still served haagen daz on sin -tpe 3-4 years ago. But of course they keep changing the brand
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Old Aug 5, 2015, 8:50 pm
  #29  
 
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Originally Posted by orionmiz
The very last plane with non-avod IFE has retired.
When? Any source?
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Old Aug 6, 2015, 2:32 am
  #30  
 
Join Date: Mar 2015
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Originally Posted by SQ325
When? Any source?
The very last fleet with non-AVOD IFE is 9V-SRH. (The remaining planes with retro seats have AVOD IFE with smaller screen).

You can read everything here. Think the retirement is around Nov 2014 to Jan 2015.
http://www.sqtalk.com/forum/showthread.php?t=6799
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