Deteriorating quality of service with SQ's Y... anybody
#16
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,837
#17
Join Date: Apr 2015
Location: Singapore
Posts: 46
In recent memory i can recall having Magnum (ex Frankfurt) and Haagen Daaz (ex Hong Kong) ice-creams.
In terms of service quality, i have never had to make any complaints about the level of service. The most endearing thing about flying on SQ is hearing the work chatter between the stewards/stewardesses in Chinese/Singlish. Sometimes I wonder if the professionalism is diminished a bit when they code switch over to Singlish and is overheard by non-Singaporean passengers, but it is a bit heartwarming to hear Singlish after a tiring work trip or long holiday where you are a bit homesick.
Handling a lot of Y passengers can sometimes mean some lapses in service, but most lapses are trivial, and we shouldnt forget the crew is human. On a recent 12 hour Frankfurt-SG flight, i noticed a passenger did not get his preferred meal choice for his first meal as it had ran out, and a stewardess assured him that he will get his choice for the second meal (breakfast). This shows SQ still emphasise on the little touches to make a flight journey bearable and memorable.
In terms of service quality, i have never had to make any complaints about the level of service. The most endearing thing about flying on SQ is hearing the work chatter between the stewards/stewardesses in Chinese/Singlish. Sometimes I wonder if the professionalism is diminished a bit when they code switch over to Singlish and is overheard by non-Singaporean passengers, but it is a bit heartwarming to hear Singlish after a tiring work trip or long holiday where you are a bit homesick.
Handling a lot of Y passengers can sometimes mean some lapses in service, but most lapses are trivial, and we shouldnt forget the crew is human. On a recent 12 hour Frankfurt-SG flight, i noticed a passenger did not get his preferred meal choice for his first meal as it had ran out, and a stewardess assured him that he will get his choice for the second meal (breakfast). This shows SQ still emphasise on the little touches to make a flight journey bearable and memorable.
#19
Join Date: Jul 2011
Posts: 1,158
Unfortunately on SQ full Y means generally lapses in service. They are profesionals which are expected to handle such situation with a smile (they are trained for that).
#20
Join Date: Jul 2011
Posts: 1,158
#21
Join Date: Jul 2015
Posts: 973
#22
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
#23
Join Date: Jul 2011
Posts: 1,158
#24
Join Date: Jan 2008
Posts: 1,821
SQ Y service is pretty bad compared to the competition nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
#25
Join Date: Mar 2015
Posts: 12
SQ Y service is pretty bad compared to the competition nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
Anyway, they are using an A330 for RGN route.
#26
Join Date: Dec 2010
Location: Singapore
Programs: BW Diamond, SPG Gold, HHonors Gold, Priority Club Plat Ambassador, Club Carlson Gold, M&C Gold
Posts: 313
SQ Y service is pretty bad compared to the competition nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
Flew Y from RGN to SIN.
- Seats were tight, legspace wise, less legspace than other airlines like OZ/KE.
- IFE was non-avod
- Service with no smiles, seriously, didnt see a single smile, even during deplaning.
- Took over an hour, after meal service was complete, to clear the trays which were just sitting at our seats. (even UA did it much quicker)
OZ/KE are miles ahead of SQ Y nowadays.
#27
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,824
I've been told during last three month by five (!) different people that quality of service on medium range and long haul SQ's flights in Y has significantly deteriorated over the course of last two years. Observed signs included:
- degradation of quality of food. People got sick. Plus instead of haagen-das ice cream now people are served Walls - yes, those ones which you buy from ice cream uncle for $1.20.
- non-working IFEs.
- Non-smiling FAs with very robotic movements.
Yet prices for tickets remain 2x-3x of competitors.
Once again, I am just repeating what I was told and would like to check if the public who flies SQ regularly have observed the same.
Thank you.
- degradation of quality of food. People got sick. Plus instead of haagen-das ice cream now people are served Walls - yes, those ones which you buy from ice cream uncle for $1.20.
- non-working IFEs.
- Non-smiling FAs with very robotic movements.
Yet prices for tickets remain 2x-3x of competitors.
Once again, I am just repeating what I was told and would like to check if the public who flies SQ regularly have observed the same.
Thank you.
#28
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,824
A matter of perspective. The things you listed: insignificant.
Significant change would be: Remove IFE, add additional seats, decrease legroom....
The Haagen Dasz Icecream is a legend of the past. Not sure when it disapeared but its long, long time ago (>10 years).
The selection is varying (Could be Walls, Magnum for instances comes relatively regular in the past 6 month) and one sector in a return-itenary is usually served with icecream.
Crews in Y, IMHO, have always been a mixed bucket ove the many years iam flying with SQ, its an up and down. Longhaul tends to be better.
IFE, yes sometimes it needs a "push", if it happens it usually effects an individual screen and after some reboot its usually fine. I dont see that its recently happening more often than before.
Yes, SQ is not cheap in comparision, but the 2 to 3 times figure is by far exaggerated.
Significant change would be: Remove IFE, add additional seats, decrease legroom....
The Haagen Dasz Icecream is a legend of the past. Not sure when it disapeared but its long, long time ago (>10 years).
The selection is varying (Could be Walls, Magnum for instances comes relatively regular in the past 6 month) and one sector in a return-itenary is usually served with icecream.
Crews in Y, IMHO, have always been a mixed bucket ove the many years iam flying with SQ, its an up and down. Longhaul tends to be better.
IFE, yes sometimes it needs a "push", if it happens it usually effects an individual screen and after some reboot its usually fine. I dont see that its recently happening more often than before.
Yes, SQ is not cheap in comparision, but the 2 to 3 times figure is by far exaggerated.
#30
Join Date: Mar 2015
Posts: 12
The very last fleet with non-AVOD IFE is 9V-SRH. (The remaining planes with retro seats have AVOD IFE with smaller screen).
You can read everything here. Think the retirement is around Nov 2014 to Jan 2015.
http://www.sqtalk.com/forum/showthread.php?t=6799
You can read everything here. Think the retirement is around Nov 2014 to Jan 2015.
http://www.sqtalk.com/forum/showthread.php?t=6799