SQ won't allow me to change destination?
May 8, 2015, 11:39 am
#1
Original Poster
Join Date: Sep 2013
Posts: 877
SQ won't allow me to change destination?
Hi everyone,
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
May 8, 2015, 7:50 pm
#2
Join Date: Apr 2011
Location: Singapore / India
Programs: SQ QPP, Hilton Diamond, IHG Platinum, Taj Inner Circle Gold
Posts: 639
Hi everyone,
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
I usually ask them to waitlist me on the SIN-MLE sector and then ask them to send a note to the relevant department (inventory), but make sure that SIN-MLE is available on its own first. If on its own, it is already a waitlist, then you have much lesser chance.
May 10, 2015, 8:52 am
#3
Original Poster
Join Date: Sep 2013
Posts: 877
Quote:
Originally Posted by coltonatx
Hi everyone,
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
Yes, and since you are occupying the seat, they cannot get it confirmed outright.
I usually ask them to waitlist me on the SIN-MLE sector and then ask them to send a note to the relevant department (inventory), but make sure that SIN-MLE is available on its own first. If on its own, it is already a waitlist, then you have much lesser chance.
Originally Posted by coltonatx
Hi everyone,
My trip award trip consists of the following itinerary
LAX-NRT-SIN-DPS Rt with no stopover in SIN.
I am having a change of heart and would like to go the Maldives instead; thus, I only want to substitue SIN-DPS for SIN-MLE. It requires a few additional miles, which are available in my account.
However, two agents told me they could only make the change IF the entire trip was available as an award starting in LAX, which is very hard to come by in F.
Does anyone have any experience with this?
Yes, and since you are occupying the seat, they cannot get it confirmed outright.
I usually ask them to waitlist me on the SIN-MLE sector and then ask them to send a note to the relevant department (inventory), but make sure that SIN-MLE is available on its own first. If on its own, it is already a waitlist, then you have much lesser chance.
May 12, 2015, 4:28 pm
#4
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
YES SQ's computers view the entire reservation as married. So if you cancel out Bali and try to put in MLE, SQ's computers won't accept it unless you book through the whole thing.
You can however do two steps. Try to make a stopover in Singapore first. Then to MLE about 3 weeks later. That is the only way I think that SQ's computer will allow it. Then after you have booked and confirmed that, call back and change it to a appropriate date that you can take - but bear in mind, it is best that you do stopover.
You can however do two steps. Try to make a stopover in Singapore first. Then to MLE about 3 weeks later. That is the only way I think that SQ's computer will allow it. Then after you have booked and confirmed that, call back and change it to a appropriate date that you can take - but bear in mind, it is best that you do stopover.