Booked Standard award, Saver now available. What to do?
#1
Original Poster
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Booked Standard award, Saver now available. What to do?
I tried to make the change online but at the least screen it makes it very clear that excess miles WILL NOT be refunded. Obviously the whole point is getting miles back in my KF account.
Can phone agents do the swap and process the refund?
I don't want to cancel, wait for mile refund and rebook because space may be gone (don't have enough miles to book saver award without refunding the standard award).
Can phone agents do the swap and process the refund?
I don't want to cancel, wait for mile refund and rebook because space may be gone (don't have enough miles to book saver award without refunding the standard award).
Last edited by KosherKimchee; Jan 29, 2015 at 8:36 am Reason: add parenthetical
#2
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
I tried to make the change online but at the least screen it makes it very clear that excess miles WILL NOT be refunded. Obviously the whole point is getting miles back in my KF account.
Can phone agents do the swap and process the refund?
I don't want to cancel, wait for mile refund and rebook because space may be gone (don't have enough miles to book saver award without refunding the standard award).
Can phone agents do the swap and process the refund?
I don't want to cancel, wait for mile refund and rebook because space may be gone (don't have enough miles to book saver award without refunding the standard award).
#3
Original Poster
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Thank you very much. Agent was awesome. She actually cancelled with me on the phone, made sure miles went back into my KF account and had me book online to get the 15% discount! So huge win and KF mile savings!
#4
Join Date: May 2009
Location: Singapore
Programs: SQ PPS, OZ Gold, Marriott Titanium & lifetime Platinum, IHG Diamond
Posts: 174