Online award booking not showing all connection options
Jan 28, 2015, 3:47 am
#1
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Online award booking not showing all connection options
I've been playing with the online award booking tool for a C redemption SYD-LHR and while there are 4 flights a day between SYD and SIN it only ever shows me connections to LHR with 6 or 8h layover in SIN even though there are much better connections available with only a 2-3h connection time.
Searching for both sectors individually shows availability on the better connection flights but they don't come up online. Is it possible to force the website to show these flights or do I have to call Krisflyer and then would they match the 15% online discount? Just seems a waste of time that you can't book the better connections online...unless they prefer people not to book these on points...
Searching for both sectors individually shows availability on the better connection flights but they don't come up online. Is it possible to force the website to show these flights or do I have to call Krisflyer and then would they match the 15% online discount? Just seems a waste of time that you can't book the better connections online...unless they prefer people not to book these on points...
Jan 28, 2015, 6:52 am
#2
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Redemption bookings are subjected to release of seats & flights.
Meaning if the better connection is available, then it will depend on how well they are filling the flight with full fare paying pax. Normally the popular flights will only be released very close to the date, if they want to fill the remaining empty seats.
Meaning if the better connection is available, then it will depend on how well they are filling the flight with full fare paying pax. Normally the popular flights will only be released very close to the date, if they want to fill the remaining empty seats.
Feb 2, 2015, 3:09 am
#3
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Maybe I wasn't quite clear but there are seats available on the better flights if you look up the legs individually. But they never show up if you search for the entire journey...not even waitlisted or showing full....they just don't come up. I'm thinking that maybe the online tool only displays say 5 or 6 connection options and if there are more theoretically they are just not shown.
My question is whether the phone team would be able to book those seats and still honour the 15% online discount.
My question is whether the phone team would be able to book those seats and still honour the 15% online discount.