17,077 Krisflyer miles for purchasing LifeLock Basic ($9.95)
Jul 1, 2014, 6:39 pm
#16
Join Date: Mar 2011
Posts: 164
I doubt it. This wasn't an error where they were offering double miles by accident, in some instances there were 2 extra zeros meaning the accident was 100x the correct points.
If people kick up a fuss I think they'll offer double the correct number of KF miles as compensation which I think is fair - this was clearly an error.
I'd be very interested to know what posts as pending where people purchased during the error?
(EDIT) From another site I see those who registered for the lifelock before the error was fixed have 779 miles as pending, not 17,077.
If people kick up a fuss I think they'll offer double the correct number of KF miles as compensation which I think is fair - this was clearly an error.
I'd be very interested to know what posts as pending where people purchased during the error?
(EDIT) From another site I see those who registered for the lifelock before the error was fixed have 779 miles as pending, not 17,077.
Interested to see if it works
Jul 5, 2014, 7:47 pm
#18
Join Date: Jun 2005
Location: Mountain View, CA (near SJC and SFO)
Programs: Hilton Gold, Marriott Gold, IHG Platinum, and no status whatsoever on the airlines (!)
Posts: 468
d'oh, just saw this today and when I go to the page, it notes they're offering *1708* KF miles. Ouch. Definitely not worth that.
Jul 8, 2014, 6:53 pm
#19
Join Date: Dec 2009
Location: IAD
Posts: 319
Jul 10, 2014, 2:50 pm
#21
Join Date: Nov 2011
Location: SFO
Programs: Hyatt: Diamond, HHonors: Diamond, SPG: Gold
Posts: 193
Same here. Signed up for myself and the wife, filed a report to help desk 7 days later. No response after 9 days. Definitely thinking of canceling this one before we hit the one month anniversary in two weeks.
Anyone has any phone number to call or direct email address?
Jul 17, 2014, 2:11 pm
#23
Used to be 'slotownmomma'
Join Date: Mar 2010
Location: Central Coast of California
Programs: Too many to list!
Posts: 238
Same here! Email customer service after 1 week and no response as of today. I'm scheduled to renew on 7/24 so will cancel on 7/23. Two accounts at $9 each so if it doesn't get posted not a huge lost.
Jul 23, 2014, 1:51 pm
#25
Join Date: Oct 2008
Location: New Yawk
Programs: Delta Platinum, Hyatt Globalist, Mosaic 3, ⓥ for the animals
Posts: 477
I e-mailed the KrisFlyer customer service e-mail on the main Singapore Air website a few days ago. No response, but it said it could take up to 5 business days, I believe. I'm going to let it ride one more month, and if I don't get a resolution in the next few weeks, I'm going to dump it...
Aug 3, 2014, 11:03 am
#29
Join Date: Aug 2010
Posts: 131
Nada. But I'm optimistic I may hear something soon.
I e-mailed KF general customer service about this and one other issue, and the other issue was resolved today. They haven't written back yet, but I hope they'll at least acknowledge what's up with the LifeLock issue when they respond to say the other issue is now resolved.
I e-mailed KF general customer service about this and one other issue, and the other issue was resolved today. They haven't written back yet, but I hope they'll at least acknowledge what's up with the LifeLock issue when they respond to say the other issue is now resolved.
I would at least like to get the 1708 points