beware of non-transfer of Virgin Atlantic miles to KF
Apr 21, 2014, 1:26 am
#1
Original Poster
Join Date: Apr 2014
Programs: KF
Posts: 2
beware of non-transfer of Virgin Atlantic miles to KF
Apologies: no existing thread. Is it just me or any suggestions?
For the second time, booking and travelling with Virgin Atlantic, despite logging KF details and showing my card, miles have not been credited for flights with Virgin three weeks ago (on the same trip UA miles transferred within a few days).
Alas while you can book SQ sectors with Virgin, cannot book Virgin sectors with SQ.
Last time this happened, I phoned KF, sent them retroactive mileage claim, chased over a month and then contacted Virgin to ask why they didn't transfer. Very helpful rep said: let me look ... ah, we transferred the miles the day after the flight.
Called KF, told them, and asked them to look harder. Oh here they are! Miles accrued finally after a long chase.
Pointed this out to KF this time: something about being partner not SA member that causes problems.
Would not mind if (KF) SAG renewal did not depend on it, and have pointed out to KF.
For the second time, booking and travelling with Virgin Atlantic, despite logging KF details and showing my card, miles have not been credited for flights with Virgin three weeks ago (on the same trip UA miles transferred within a few days).
Alas while you can book SQ sectors with Virgin, cannot book Virgin sectors with SQ.
Last time this happened, I phoned KF, sent them retroactive mileage claim, chased over a month and then contacted Virgin to ask why they didn't transfer. Very helpful rep said: let me look ... ah, we transferred the miles the day after the flight.
Called KF, told them, and asked them to look harder. Oh here they are! Miles accrued finally after a long chase.
Pointed this out to KF this time: something about being partner not SA member that causes problems.
Would not mind if (KF) SAG renewal did not depend on it, and have pointed out to KF.
Apr 21, 2014, 3:09 am
#2
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
If you change your thread title to "non-crediting" instead of "non-transfer" it will be much less confusing. You have a legitimate issue, but the title is misleading (sounds like you want to transfer VS miles to KF). SQ's systems aren't wonderful, so if that's what they're saying, I would just retro-credit every time.
Apr 22, 2014, 9:16 pm
#4
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Welcome to FT ci1jmb ^ .
Wel they did credit them in the end, right? And one month ain't all that bad. To get my BA segments on AA, I struggle up to 3 months in a row.
But I agree when auto-credit fails it is always a hassle.
Wel they did credit them in the end, right? And one month ain't all that bad. To get my BA segments on AA, I struggle up to 3 months in a row.
But I agree when auto-credit fails it is always a hassle.
Apr 24, 2014, 1:15 am
#5
Original Poster
Join Date: Apr 2014
Programs: KF
Posts: 2
Sure, good point thanks, should title 'credit' not 'transfer'.
I did get the first lot of miles eventually but spent a bit of time chasing up.
The second lot I was prepared for a few phone calls to KF (Singapore office, forget local) but after a call, an email then submitting missing miles form with explanation KF got back to me (phoned me from Singapore office) in less than a week and explained they had renewed SAG as if miles had gone through.
So that's a good result but there is definitely something wrong with miles credit for VS flights to KF (because it's a partner not SA member).
I did get the first lot of miles eventually but spent a bit of time chasing up.
The second lot I was prepared for a few phone calls to KF (Singapore office, forget local) but after a call, an email then submitting missing miles form with explanation KF got back to me (phoned me from Singapore office) in less than a week and explained they had renewed SAG as if miles had gone through.
So that's a good result but there is definitely something wrong with miles credit for VS flights to KF (because it's a partner not SA member).
Apr 25, 2014, 7:02 pm
#6
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Sure .. it is messed up as so many other interfaces within the *A. But it is not terminally broken as e.g. flight credit from MS.
Oct 21, 2015, 8:15 am
#7
Join Date: Jun 2013
Location: Shanghai, Singapore
Programs: SQ*G, SPG Platinum, FPC Premier
Posts: 339
Would OP care to share which part of Vrigin you contacted to check that the miles were transferred to SQ? Would it be the Flying Club (VS's loyalty program)?
I'm facing a similar problem but it seems SQ says the miles haven't been credited.
I'm facing a similar problem but it seems SQ says the miles haven't been credited.
Oct 21, 2015, 11:02 pm
#8
Join Date: Jun 2013
Location: Shanghai, Singapore
Programs: SQ*G, SPG Platinum, FPC Premier
Posts: 339
I'm not normally fond of responding to my own questions but thought this update might be useful for others. I just got the VS miles credited into my KF account, 11 days after the flight departure date. I guess this is much longer than what I'm normally used to (same-day for SQ flights and 4 days for OZ), which was initial cause for concern.