How does one both confirm and waitlist online?
Apr 16, 2014, 7:10 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,751
How does one both confirm and waitlist online?
I want to book two tickets on sq.com in F.
Currently, F is waitlist only. The webpage tells me,
"You may also choose a second option (must not be a waitlisted flight)."
But I can't figure out how to do this? Any advice would help!
Currently, F is waitlist only. The webpage tells me,
"You may also choose a second option (must not be a waitlisted flight)."
But I can't figure out how to do this? Any advice would help!
May 3, 2014, 6:37 am
#2
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
How does one both confirm and waitlist online?
Bump. I've always wondered this myself. So if the waitlisted flight is eventually confirmed, will SQ automatically drop the previously confirmed flight and replace with the newly confirmed one?
May 3, 2014, 8:53 am
#3
Join Date: Jun 2013
Location: Singapore
Programs: HHonors Gold; Accor Plat; SQ/TG
Posts: 111
I'll share my limited but recent experience:
Waitlisted 2x Suites Saver on April 9th for the SQ11 (NRT-SIN) flight on April 30th. Did not choose a second option, so just had a waitlisted PNR. They didn't deduct any miles or take any payment upfront. I then made another confirmed booking for 2x First Saver on HND-SIN on the same day, which was the backup in case the waitlist didn't clear.
Called 4 times in the week prior to the flight to ask them to expedite/confirm it, including once in the morning of the day before the flight. That afternoon (roughly 30+ hours before the flight) I got an email from SQ saying that my flight was confirmed, and that I needed to confirm it online before 24 hours prior to the flight. [In the end, only 4/12 of the Suites were taken, including myself and my partner.]
Since I used my miles to book the confirmed HND-SIN ticket and didn't have enough to confirm the waitlisted one as well, I first called in to cancel the HND-SIN tickets (with a $30 USD fee) and asked them to return the miles immediately so I can book the waitlist. If you didn't make separate bookings for the waitlisted/confirmed flights then this paragraph can probably be ignored.
At this point I could have either continued on the phone and ask them to confirm the waitlist, or just log into my Krisflyer account online and complete it myself through the manage booking tab which is very straightforward. When I tried doing it myself online, I clicked manage booking on my waitlisted PNR and was given the choice to select the flights I want to confirm, with a warning that any other flights would be cancelled. This is likely the step where the confirmed flight gets dropped, which would mean it is a manual action by you the user and not an automatic action by SQ.
No idea on the 'choose a second option (must not be a waitlisted flight)' part, but hopefully it sheds some light on the confirmation/cancellation process a bit.
All the best with your waitlists!
Waitlisted 2x Suites Saver on April 9th for the SQ11 (NRT-SIN) flight on April 30th. Did not choose a second option, so just had a waitlisted PNR. They didn't deduct any miles or take any payment upfront. I then made another confirmed booking for 2x First Saver on HND-SIN on the same day, which was the backup in case the waitlist didn't clear.
Called 4 times in the week prior to the flight to ask them to expedite/confirm it, including once in the morning of the day before the flight. That afternoon (roughly 30+ hours before the flight) I got an email from SQ saying that my flight was confirmed, and that I needed to confirm it online before 24 hours prior to the flight. [In the end, only 4/12 of the Suites were taken, including myself and my partner.]
Since I used my miles to book the confirmed HND-SIN ticket and didn't have enough to confirm the waitlisted one as well, I first called in to cancel the HND-SIN tickets (with a $30 USD fee) and asked them to return the miles immediately so I can book the waitlist. If you didn't make separate bookings for the waitlisted/confirmed flights then this paragraph can probably be ignored.
At this point I could have either continued on the phone and ask them to confirm the waitlist, or just log into my Krisflyer account online and complete it myself through the manage booking tab which is very straightforward. When I tried doing it myself online, I clicked manage booking on my waitlisted PNR and was given the choice to select the flights I want to confirm, with a warning that any other flights would be cancelled. This is likely the step where the confirmed flight gets dropped, which would mean it is a manual action by you the user and not an automatic action by SQ.
No idea on the 'choose a second option (must not be a waitlisted flight)' part, but hopefully it sheds some light on the confirmation/cancellation process a bit.
All the best with your waitlists!
May 3, 2014, 9:44 am
#4
Join Date: Oct 2007
Location: SIN
Programs: BA Executive Club, SQ Krisflyer
Posts: 356
Lets say the route (eg SIN/PER) has 3 flights a day, 6am, 9am & 12pm.
The 12pm flight is the one you want but its "Waitlist", while the rest are all available.
So you can select say the 9am flight as the "confirmed" flight while clicking on the 12pm flight as the "waitlisted" flight. The ticket will remain in a waitlisted mode until the deadline. In a sense, you have a confirmed flight while waiting for the waitlisted flight to clear. By the deadline, if your waitlist has not cleared, you can opt to redeem your miles for the "confirmed" flight.
The 12pm flight is the one you want but its "Waitlist", while the rest are all available.
So you can select say the 9am flight as the "confirmed" flight while clicking on the 12pm flight as the "waitlisted" flight. The ticket will remain in a waitlisted mode until the deadline. In a sense, you have a confirmed flight while waiting for the waitlisted flight to clear. By the deadline, if your waitlist has not cleared, you can opt to redeem your miles for the "confirmed" flight.
May 8, 2014, 8:23 am
#5
Join Date: Jul 2005
Location: SIN and wandering.
Posts: 1,549
Lets say the route (eg SIN/PER) has 3 flights a day, 6am, 9am & 12pm.
The 12pm flight is the one you want but its "Waitlist", while the rest are all available.
So you can select say the 9am flight as the "confirmed" flight while clicking on the 12pm flight as the "waitlisted" flight. The ticket will remain in a waitlisted mode until the deadline. In a sense, you have a confirmed flight while waiting for the waitlisted flight to clear. By the deadline, if your waitlist has not cleared, you can opt to redeem your miles for the "confirmed" flight.
The 12pm flight is the one you want but its "Waitlist", while the rest are all available.
So you can select say the 9am flight as the "confirmed" flight while clicking on the 12pm flight as the "waitlisted" flight. The ticket will remain in a waitlisted mode until the deadline. In a sense, you have a confirmed flight while waiting for the waitlisted flight to clear. By the deadline, if your waitlist has not cleared, you can opt to redeem your miles for the "confirmed" flight.
To add on, having a confirmed flight doesn't mean anything until you ticket the booking, ie. Pay the airport taxes and miles deducted. When you confirm a seat with a wait list, you must ticket your confirmed booking by the deadline, otherwise your confirmed booking will be automatically cancelled and you end up with nothing.
Question is, can you do this with flights on 2 separate days? I don't know the answer myself. Would definitely be interested to know.