SQ airlines - what happens if 1 passenger is a no show?
Apr 6, 2014, 7:36 pm
#1
Original Poster
Join Date: Apr 2014
Posts: 2
SQ airlines - what happens if 1 passenger is a no show?
My partner and I booked tickets with Singapore Airlines last year that were non-refundable. Unfortunately, he will not be able to fly on our booked flights, however I am still going ahead with the flights.
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
Apr 6, 2014, 8:03 pm
#2
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Location: ORD
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My partner and I booked tickets with Singapore Airlines last year that were non-refundable. Unfortunately, he will not be able to fly on our booked flights, however I am still going ahead with the flights.
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
Apr 6, 2014, 8:34 pm
#3
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Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
My partner and I booked tickets with Singapore Airlines last year that were non-refundable. Unfortunately, he will not be able to fly on our booked flights, however I am still going ahead with the flights.
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
He wasn't going to call and cancel the flights because he won't get any money back, but now I am concerned about the SG no show policy.
If he does not show up at check in, and we are on the same itinerary, will they cancel all my flights as well as his? Or will they cancel just his flights?
If we cancel a non-refundable flight, will they still charge us a cancellation fee?
Thanks!
Since this question is specifically about Singapore (SQ) Airlines, I'll move it to the SQ forum where the experts therein can provide further input.
Please note this thread originated in the flame-free Information Desk forum.
jackal
Moderator, Information Desk
Apr 6, 2014, 8:51 pm
#4
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
Simply informing the airline at check-in that the other passenger will not be travelling would be adequate. However, informing the airline earlier would allow others to book the seat. Say, if you need to travel at short notice, but the flights are full, you would probably be grateful if someone who decided not to travel would inform the airline so you could then purchase the seat.
Apr 7, 2014, 3:02 am
#6
Join Date: Sep 2005
Location: SIN
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Simply informing the airline at check-in that the other passenger will not be travelling would be adequate. However, informing the airline earlier would allow others to book the seat. Say, if you need to travel at short notice, but the flights are full, you would probably be grateful if someone who decided not to travel would inform the airline so you could then purchase the seat.
Apr 7, 2014, 9:33 pm
#7
Original Poster
Join Date: Apr 2014
Posts: 2
Well I contacted the travel agent my partner used, as I was a bit concerned that they might ask for the card we used for payment at check-in, and the flights were paid for by him.
The travel agent also said that for our booking, as we are on the same itinerary, if my partner doesn't check in, all the flights on the itinerary would be cancelled, including mine!?
So he split us into 2 separate itineraries, now when I login to the 'manage my booking' section on SG airlines, it just brings up my tickets, instead of before where it made me give information about the both of us to locate the tickets, and then would bring up both of our tickets.
Thanks for the help!
Apr 8, 2014, 12:44 am
#8
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
Really?! They do that?! Although I guess kind of selfish, that would be good, as the last time I had to sit next to strangers on a long haul was incredibly uncomfortable...
Well I contacted the travel agent my partner used, as I was a bit concerned that they might ask for the card we used for payment at check-in, and the flights were paid for by him.
The travel agent also said that for our booking, as we are on the same itinerary, if my partner doesn't check in, all the flights on the itinerary would be cancelled, including mine!?
So he split us into 2 separate itineraries, now when I login to the 'manage my booking' section on SG airlines, it just brings up my tickets, instead of before where it made me give information about the both of us to locate the tickets, and then would bring up both of our tickets.
Thanks for the help!
Well I contacted the travel agent my partner used, as I was a bit concerned that they might ask for the card we used for payment at check-in, and the flights were paid for by him.
The travel agent also said that for our booking, as we are on the same itinerary, if my partner doesn't check in, all the flights on the itinerary would be cancelled, including mine!?
So he split us into 2 separate itineraries, now when I login to the 'manage my booking' section on SG airlines, it just brings up my tickets, instead of before where it made me give information about the both of us to locate the tickets, and then would bring up both of our tickets.
Thanks for the help!
Apr 9, 2014, 4:33 am
#9
Join Date: Jul 2007
Programs: KF
Posts: 309
I was turn down by the check in agent in SIN, and will have to wait for my colleague . The agent told us that our tickets was booked as GV2 promo fare. We have to check in together ,taking same flights together on both legs. SO theoretically, it depends on the fare condition. Separating iterinary is one thing ( I have separate eticket only on my name) but apparently the airline system will ask for both passenger before it generate boarding pass
Apr 9, 2014, 6:21 am
#10
Join Date: Jul 2000
Location: AUH
Posts: 8,265
I was turn down by the check in agent in SIN, and will have to wait for my colleague . The agent told us that our tickets was booked as GV2 promo fare. We have to check in together ,taking same flights together on both legs. SO theoretically, it depends on the fare condition. Separating iterinary is one thing ( I have separate eticket only on my name) but apparently the airline system will ask for both passenger before it generate boarding pass
I'm assuming, perhaps prematurely, that it's not an issue for the OP since he has not indicated to this effect.If they did, it would be a favour rather than an entitlement even if you are not able to obtain a refund on the other ticket. Once the passenger is offloaded due to no-show, the seat is up for anyone's grabs and you have no right to it unless it was specifically bought as an extra seat.
Apr 9, 2014, 8:54 am
#11
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
If they did, it would be a favour rather than an entitlement even if you are not able to obtain a refund on the other ticket. Once the passenger is offloaded due to no-show, the seat is up for anyone's grabs and you have no right to it unless it was specifically bought as an extra seat.