Sq gold lounge......"no showers"
#16
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
TG in their SIN lounge. If they did people wouldn't care as much that SQ don't have any in their KF gold lounge Of course TG do in their home lounges at BKK though.
#17
Join Date: Jul 2012
Location: Bangkok & Dublin
Programs: Thai ROP Platinum; BA Gold; Marriott Bonvoy Titanium For Life; IHG Diamond Ambassador
Posts: 375
The problem here is that, unlike any other *A airline that I have used in Asia, SQ provides separate lounges for its Business and First Class passengers.
I agree that SQ provide far better facilities for their own Premium passengers but they position themselves as the Premium airline of Premium airlines and they don't want their own Premium passengers having to fight for space with Economy class passengers, no matter how many miles they fly and no matter their Gold status.
As a *A Gold member you are entitled to use other *A carriers lounges at Changi, even if you are flying with SQ. Although, as Changi is not the home hub for any of these airlines I am not sure if the lounges have showers. I normally fly Thai and their lounge at Changi does not have showers and you have to exit the lounge to use the loo. I think they do offer shower facilities though.
In Bangkok now, *A Gold passengers not flying in Thai's Premium seats are not permitted to use the larger main Royal Silk Lounge. They have to use the smaller lounges on pier C and D. These lounges are significantly smaller but offer the same facilities as the larger lounge.
I think we just have to accept that being a *A Gold member just does not confer as much "status" as it used to. There are 2,500,000 members of Thai's Royal Orchid Plus FF program so who knows how many members there are of all the cumulative *A programs.
So, airlines have to provide the facilities under their agreement with *A but I believe we will see more and more airlines making the clear distinction between *A G and their own premium flyers, and providing the bare minimum while still complying with the Alliance rules.
Thai has already gone down this road with the introduction of the Platinum level in their ROP program, which is still *AG but which offers many more benefits over the Gold membership in the same program.
I agree that SQ provide far better facilities for their own Premium passengers but they position themselves as the Premium airline of Premium airlines and they don't want their own Premium passengers having to fight for space with Economy class passengers, no matter how many miles they fly and no matter their Gold status.
As a *A Gold member you are entitled to use other *A carriers lounges at Changi, even if you are flying with SQ. Although, as Changi is not the home hub for any of these airlines I am not sure if the lounges have showers. I normally fly Thai and their lounge at Changi does not have showers and you have to exit the lounge to use the loo. I think they do offer shower facilities though.
In Bangkok now, *A Gold passengers not flying in Thai's Premium seats are not permitted to use the larger main Royal Silk Lounge. They have to use the smaller lounges on pier C and D. These lounges are significantly smaller but offer the same facilities as the larger lounge.
I think we just have to accept that being a *A Gold member just does not confer as much "status" as it used to. There are 2,500,000 members of Thai's Royal Orchid Plus FF program so who knows how many members there are of all the cumulative *A programs.
So, airlines have to provide the facilities under their agreement with *A but I believe we will see more and more airlines making the clear distinction between *A G and their own premium flyers, and providing the bare minimum while still complying with the Alliance rules.
Thai has already gone down this road with the introduction of the Platinum level in their ROP program, which is still *AG but which offers many more benefits over the Gold membership in the same program.
#18
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
True. It was aeons ago but they did provide me with a shower voucher once when I asked for a shower. But it was for use at some facility in the terminal only.
#19
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I agree that SQ provide far better facilities for their own Premium passengers but they position themselves as the Premium airline of Premium airlines and they don't want their own Premium passengers having to fight for space with Economy class passengers, no matter how many miles they fly and no matter their Gold status.
In Bangkok now, *A Gold passengers not flying in Thai's Premium seats are not permitted to use the larger main Royal Silk Lounge. They have to use the smaller lounges on pier C and D. These lounges are significantly smaller but offer the same facilities as the larger lounge.
#20
Join Date: Jul 2012
Location: Bangkok & Dublin
Programs: Thai ROP Platinum; BA Gold; Marriott Bonvoy Titanium For Life; IHG Diamond Ambassador
Posts: 375
OK, dsquared37, I love a bit of banter, and I am in Ireland right now, having imbibed a few pints of Guinness with a very nice American in the Shelbourne Hotel this evening, and I have to take umbrage with your comment below which, to be honest I don't fully understand...........
"SQ have better facilities for ALL premium passengers. There seems to be a common fallacy that SQ only allows their C/F pax into the lounge... You use 'own' several times and it's completely superfluous. If you're making a distinction between C/F and Y pax that's fine. However there's no need to bring a comparison between SQ pax vs OAL pax because it's not relevant."
....are you suggesting that SQ will allow me access to their Business Class lounge in Changi if I am travelling on a Thai or Asiana Business Class ticket? I don't think so!!
Apologies for "incorrectly assigning the D lounge..." but it has been quite some time since I had to use these Royal Silk lounges. I'm Platinum with Thai ROP so am allowed to use the F lounge when departing Suvarnabhumi.....where they have showers, massages, foot spas etc etc.
"SQ have better facilities for ALL premium passengers. There seems to be a common fallacy that SQ only allows their C/F pax into the lounge... You use 'own' several times and it's completely superfluous. If you're making a distinction between C/F and Y pax that's fine. However there's no need to bring a comparison between SQ pax vs OAL pax because it's not relevant."
....are you suggesting that SQ will allow me access to their Business Class lounge in Changi if I am travelling on a Thai or Asiana Business Class ticket? I don't think so!!
Apologies for "incorrectly assigning the D lounge..." but it has been quite some time since I had to use these Royal Silk lounges. I'm Platinum with Thai ROP so am allowed to use the F lounge when departing Suvarnabhumi.....where they have showers, massages, foot spas etc etc.
#22
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I will state it again, it is a common fallacy that the SKL is only for SQ pax. The only exclusion is for *G in Y who are shunted off to the Kris Gold lounge.
#23
Join Date: Mar 1999
Location: Melbourne
Programs: Qantas, Hilton, IHG
Posts: 1,762
http://www.staralliance.com/en/benefits/lounges/
International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.
Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight
Customer must be departing from the local airport in International Business Class
Customers must be a revenue customer
Customer is not entitled to any guests
Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight
Customer must be departing from the local airport in International Business Class
Customers must be a revenue customer
Customer is not entitled to any guests
#24
Join Date: Mar 1999
Location: Melbourne
Programs: Qantas, Hilton, IHG
Posts: 1,762
And the SKL lounges are now for SilkAir Business Class passengers too. They used to be sent to the SATS/*Gold lounge before, unless they were PPS.
#25
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
The SKL in SIN are not Star Alliance lounges and are therefore not accessible for other *A pax. This is made clear on SQ's website:
"(1) The SilverKris lounges in Singapore are not designated Star Alliance Gold lounges. Please use the KrisFlyer Gold Lounges."
"(1) The SilverKris lounges in Singapore are not designated Star Alliance Gold lounges. Please use the KrisFlyer Gold Lounges."
#26
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
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Posts: 17,263
This isn't rocket science.
#27
Join Date: Mar 1999
Location: Melbourne
Programs: Qantas, Hilton, IHG
Posts: 1,762
#28
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
#29
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Roll your eyes all you want but you're holding guava and trying to convince me it's durian. The lack of intelligence is squarely coming from your side of this.
#30
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
Now now, children. Enough with the rough and tumble, it'll end in tears.
I posted something similar in July when I flew MAN-SYD via SIN. I too was surprised that an airline with a quality reputation like SQ didn't have showers in the *A lounge when lesser airlines do. It puts them on a par with UA in that respect... Showers are pretty cost/labour intensive.
Heating the water, cleaning down and restocking towels after each use, running a wait list for the people wishing to use them. A block of (quality) shower rooms also takes up a surprising amount of space.
A short (ish) walk down the upper concourse from the KF Gold lounge is a pay-per-use lounge with pretty good showers, a gym and decent booze. Doesn't cost a huge amount.
Hopefully, SQ will correct this in the years to come.
I posted something similar in July when I flew MAN-SYD via SIN. I too was surprised that an airline with a quality reputation like SQ didn't have showers in the *A lounge when lesser airlines do. It puts them on a par with UA in that respect... Showers are pretty cost/labour intensive.
Heating the water, cleaning down and restocking towels after each use, running a wait list for the people wishing to use them. A block of (quality) shower rooms also takes up a surprising amount of space.
A short (ish) walk down the upper concourse from the KF Gold lounge is a pay-per-use lounge with pretty good showers, a gym and decent booze. Doesn't cost a huge amount.
Hopefully, SQ will correct this in the years to come.