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Old Jul 28, 12, 11:39 am   #1
 
Join Date: Mar 2006
Location: Singapore
Programs: TK*G, A3*G, QR Silver
Posts: 16
Tricky Business Saver awards - ok for full redemption , unavailable for upgrade?

Hi guys, just relating an extremely frustrating experience ..

I was intending to redeem a Business Saver upgrade to a full-fare (E) Economy Class tic SIN-HKG-SIN .. I did remember that the upgrade availability and full award redemption availability come from the same redemption bucket - I checked that Business Saver award redemption was available on both A380 flights outbound and return from HKG. Assuming this meant Business Saver upgrade would naturally be available as well, I went ahead to book my tics in full-fare economy.

When attempting to upgrade online, I noted to my surprise that the Saver upgrade option was not available. After being placed on hold for 1/2 hour(the usual )on SQ's 24hr hotline, I was advised that the availability buckets are different for Business Saver upgrade and Business Saver full redemption.

Well this is quite contrary to what I had earlier known. Perhaps the safest way is to call the airline prior to making that full-fare economy class booking.
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Old Jul 28, 12, 1:32 pm   #2
Ambassador: Thai Airways
 
Join Date: Jan 2005
Location: Houston, Bangkok
Programs: UA Premier 1K, SPG/SVO Platinum, HGV/Hilton Gold, FB Gold, HSBC Premier
Posts: 954
It was my understanding as well that "I" bucket was used for both award and upgrade in business class (saver) as this is also the case for all other *A carriers (for sure UA and TG do).

This is totally new to me to find out they use other fare bucket.

Last edited by kiam; Aug 4, 12 at 11:53 pm.
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Old Jul 28, 12, 10:52 pm   #3
 
Join Date: Mar 2006
Location: Singapore
Programs: TK*G, A3*G, QR Silver
Posts: 16
Well thanks kiam .. yeah I was confident that the same Business Saver "I" class was used for both awards and upgrades , but the lady over the phone wouldn't have any of it .. She kept insisting that they were of two different booking classes
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Old Jul 28, 12, 11:58 pm   #4
 
Join Date: Apr 2011
Location: Singapore
Programs: SQ QPP, 9W JP Platinum, VN GL Silver
Posts: 326
Quote:
Originally Posted by jeffrysky View Post
Well thanks kiam .. yeah I was confident that the same Business Saver "I" class was used for both awards and upgrades , but the lady over the phone wouldn't have any of it .. She kept insisting that they were of two different booking classes
Jeffry, I had the same experience last May on the JFK-FRA sector.

It's still a mystery too me.
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Old Jul 29, 12, 12:29 am   #5
 
Join Date: Mar 2006
Location: Singapore
Programs: TK*G, A3*G, QR Silver
Posts: 16
Anyway on a side note ... just to reassure my paranoid self since the entire SQ website is behaving like a druggie in withdrawal ..

Has anyone had issues accruing miles on upgraded Business Saver flights with other *A programs (in my case, A3 M&B) ? I hope they remember to give me my 100% mile entitlement at least, even though the website shows it as "0 Krisflyer miles accruable" !!
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Old Aug 1, 12, 1:22 am   #6
 
Join Date: May 2011
Posts: 6
I have just had the same situation arising, but luckily I seemed to get a more helpful operaotr on the KF helpline. I saw that a business class saver redemption seat was available, one way from LHR to SYD in December. Lo and behold it wasn't availale when trying to do the upgrade from Economy on line. I called up and explained the situation and the operator called me back later that day and said he had arranged the upgrade and honoured the 15% online discount. I believe as in most cases with SIA, it always depends on which operator you are lucky enough to get. It may be worth trying again.
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Old Aug 12, 12, 10:48 am   #7
 
Join Date: Sep 2005
Location: SIN
Programs: SQ Gold, TG, UA, Delta, BMI(RIP), SPG Plat, Hyatt Gold, Hilton Silver, Marriott Gold, Amex Platinum
Posts: 1,305
SQ 25, 17 Sept 2012. JFK-SIN
I could see business saver redemption for 85,000 miles less 15% discount = 72,250 miles plus USD 303 taxes
The agent said go ahead, book your commercial and then you can ugrade as upgrade is also available.
Once commercial was ticketed, no saver award availability, and I can ungrade using standard award for 85,000 miles.
So the choice is
a) buy commercial for $860 and use 85,000 miles to upgrade and earn 9,300 miles for your paid economy
b) get a saver redemption for 72,250 miles plus $303 in taxes
Still cheaper to go for b)
Apparently after Amadeus was introduced, although both are booked in I bucket, there is a separate quota for saver upgrades which neither the passenger or the agent can see until he goes to upgrade his commercial ticket
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Old Aug 18, 12, 12:45 am   #8
 
Join Date: Apr 2009
Posts: 121
the problem is, upgrading from Economy Full to Business Saver is always subject to availability. It doesn't mean that Business Saver (direct redemption) is available means you will automatically be upgraded from Economy full. Obviously management would want to reserve these business saver seats for people who redeem full miles for that class...that's what i guess.
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Old Aug 18, 12, 7:00 pm   #9
 
Join Date: Oct 2002
Location: OOL Australia
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I had the same problem so i asked 5 times for a supervisor and would not get off the phone until she came back with
Oh yes sir we can use the points to upgrade.
just keep at it and you should get your upgrade.
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Old Aug 18, 12, 9:40 pm   #10
 
Join Date: Mar 2006
Location: Singapore
Programs: TK*G, A3*G, QR Silver
Posts: 16
many thanks for the replies .. after endless arguments, i reckon a full redemption would be much better (full redemption available on a380,77w v.s. upgrade saver only refurb 772s and a330s)
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