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Old May 9, 12, 1:41 pm   #1
 
Join Date: Aug 2009
Location: RDU
Programs: DL FO, AA LT PLT, SPG Gold, Hyatt Lifetime Diamond, HHonors Gold, Club Carlson Gold, Other Crap...
Posts: 5,257
Booking mixed class awards - possible online?

Trying to book IAH(DME)-SIN-MLE online with IAH-SIN in F and SIN-MLE in J (as there is no F on the SIN-MLE route)

Looking at individual segments I have availability on the dates I want, but I can't find a way to let the award engine book mutli-class awards. If I select F it just say cabin not available, rather than default it to J

Any way round this?
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Old May 9, 12, 10:50 pm   #2
Ambassador: Air New Zealand
 
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ G, SQ, EK G, CX G, SPG G, Amex Plat
Posts: 837
You will need to call the Call Centre. I have also been able to do it with the local SQ office in New Zealand. They will honour the 15% discount.
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Old May 10, 12, 5:19 am   #3
 
Join Date: Aug 2009
Location: RDU
Programs: DL FO, AA LT PLT, SPG Gold, Hyatt Lifetime Diamond, HHonors Gold, Club Carlson Gold, Other Crap...
Posts: 5,257
Got it, thank you very much
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Old May 10, 12, 5:44 am   #4
 
Join Date: Apr 2011
Location: Singapore
Programs: SQ KF Gold, 9W JP Platinum
Posts: 296
Depends on the agent. Some inexperienced ones insist you book 2 separate itineraries to keep the 15% discount (means he/she will ask you to do online yourself ), which is utter rubbish.

Just keep calling till an agent is willing to do. never a problem for me.
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