#1
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
#2
mahasamatman , May 21, 2009 3:12 pm
A FlyerTalk Posting Legend
Quote:
Even as a 1K, I've reached foreign reps. But unless there's a problem (which I haven't had yet), I see no reason to summarily ask for an American rep.Originally Posted by Wiggums
I am a 1K so I never have to deal with this
#4
Miles Ahead , May 21, 2009 4:02 pm
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This sure sounds like an e-mail chain letter. Did you get this from United?Originally Posted by Wiggums
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
And as a 1K I've reached foreign reps too. Some were good. Some were less good. And some were overpoweringly incompetent.
#5
mahasamatman , May 21, 2009 4:16 pm
A FlyerTalk Posting Legend
Quote:
The exact same analysis applies to American reps.Originally Posted by Miles Ahead
Some were good. Some were less good. And some were overpoweringly incompetent.
#7
wrkn4alivn , May 21, 2009 4:42 pm
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+1.Originally Posted by TA
I've been on the phone with some UAL.com phone support people who were better than some domestic 1K operators.
Quote:
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
What was the purported source of the e-mail?Originally Posted by Wiggums
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
#10
Miles Ahead , May 21, 2009 5:55 pm
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True, but I have not every talked to someone overpoweringly incompetent from HNL. They may be out there, but I haven't run across them.Originally Posted by mahasamatman
The exact same analysis applies to American reps.
#11
Quote:
DTW on the other hand.....Originally Posted by Miles Ahead
True, but I have not every talked to someone overpoweringly incompetent from HNL. They may be out there, but I haven't run across them.
#12
Mike Jacoubowsky , May 21, 2009 6:17 pm
Quote:
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
Originally Posted by Wiggums
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I accept that I'm in the minority here on this, but it would be the height of rudeness to hear a "foreign" voice on the phone, assume it's a foreign call center, and demand to be helped by someone else. I can understand the frustration often felt when dealing with someone overseas who may not be well-trained or well-versed in American customs. But it's still a person that you're talking to, not a machine, not a company. And that person deserves some reasonable amount of respect and telling that person I'm sorry, I'm not going to talk to you because you're not one of us (American) isn't that much different from someone walking into my bicycle store and demanding to talk to someone older & male because a young woman can't possibly know anything about road bikes.
#13
RichardInSF , May 21, 2009 7:48 pm
Moderator: Luxury Hotels and FlyerTalk Evangelist
Hey Mike, now that I know what you look like, when I walk in your store, I'm going straight to the boss!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!
#15
RichardInSF , May 21, 2009 11:50 pm
Moderator: Luxury Hotels and FlyerTalk Evangelist
Quote:
I lived in the Philippines for three years, I can spot a Filipino accent 7,000 miles away (and confirm it by speaking a few Tagalog words to them). Originally Posted by jan_az
Well they can send you to the Manila call center?