US Airways bad press (Weather & Attitudes Bad @ DCA) [Merged Threads]
Jun 21, 2008, 7:00 pm
#1
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US Airways bad press (Weather & Attitudes Bad @ DCA) [Merged Threads]
good for Amtrak...
Pretty much makes US Air look miserable.
http://article.nationalreview.com/?q...VmNjMyOTRlNGU=
Pretty much makes US Air look miserable.
http://article.nationalreview.com/?q...VmNjMyOTRlNGU=
Jun 21, 2008, 7:16 pm
#2
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Pretty normal day at DCA if you ask me......some of those agents are down right CRUEL to customers.......again, take a lesson of the crap Tempe lays down on its employees creating low morale and a hostile work environment.....completely unacceptable and I hope this woman reports it to the DOT........
Jun 21, 2008, 7:18 pm
#3
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Not making excuses, but if US knew how to treat employees this would not happen.
Jun 21, 2008, 7:32 pm
#4
In memoriam, FlyerTalk Evangelist
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It sounds typical of US to me! My opinion is that US front line employees have always had a 'better than thou' attitude. Of course therer are exceptions. That's why I stopped flying US except when absolutely necessary! There isn't enough space on the FT server for me to start telling US stories of employee attitude! Although I haven't spent a lot of time here on the US FT forum, I'm sure many / most of you know what I'm talking about.
Jun 21, 2008, 7:49 pm
#5
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In the 1970's :
"We don't care. We don't have to. We're the PHONE COMPANY."
----Lily Tomlin aka Ernestine, the operator
In 2008 :
"We don't care. We don't have to. We're the AIRLINE."
----Doug Parker, CEO
.
"We don't care. We don't have to. We're the PHONE COMPANY."
----Lily Tomlin aka Ernestine, the operator
In 2008 :
"We don't care. We don't have to. We're the AIRLINE."
----Doug Parker, CEO
.
Jun 21, 2008, 9:36 pm
#6
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Jun 21, 2008, 9:59 pm
#7
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I've seen some of that attitude at DCA also, but never heard arrest threats. This type of behavior seems to be the norm now at USAirways......and what's worse is that it is tolerated. Class A management you all have there....Dougie, get your head out of the bottle and at least make it look like you are trying to run an airline.....not run it into the ground.
Jun 21, 2008, 10:22 pm
#8
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I've seen some of that attitude at DCA also, but never heard arrest threats. This type of behavior seems to be the norm now at USAirways......and what's worse is that it is tolerated. Class A management you all have there....Dougie, get your head out of the bottle and at least make it look like you are trying to run an airline.....not run it into the ground.
Fortunately, the agent at the ticket counter had a more pleasant disposition.
I should probably add that I was in no way threatening nor belligerent, just trying to get home. It was the worst treatment I've ever suffered at the hands of an airline employee ever. Totally unwarranted and unjustified.
Quite a change from the days when DCA was home base and I knew virtually every agent there by name.
Jun 22, 2008, 8:21 am
#9
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Originally Posted by Myrna Blyth
I, experienced traveler that I am, went to another gate and said I wanted to leave the next morning on the earliest shuttle. The somewhat-confused gate agent gave me a boarding pass for that plane.
Originally Posted by Myrna Blyth
He looked at my boarding pass and told me it was no good. It didn’t, he said, have a ticket attached. Huh? But it was the boarding pass given me by the airline.
Jun 22, 2008, 8:46 am
#10
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When I was reading this, for some reason, I was expecting much more to the story. This type of *event* had happened to me on many occasions at DCA. But, I connect in PHL so this is the treatment du jour usually. Lately I've been driving since, last time, it took me about 10 hours for the 225 mile flight.
Bobette
Bobette
Jun 22, 2008, 11:05 am
#11
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US Airways hacks off author/editor/columnist. Bad move.
Jun 22, 2008, 12:00 pm
#12
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Yep, here is the current thread on the topic http://www.flyertalk.com/forum/showthread.php?t=837118
Jun 22, 2008, 12:23 pm
#13
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Sorry for the dupe.
Hard to search when people don't put keywords in their posts.
Hard to search when people don't put keywords in their posts.
Jun 22, 2008, 12:33 pm
#14
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"Bad move"? If US cared what anyone thinks about them, from popes to columnists to you and me, they'd do things differently. US doesn't think at all about the consequences of its actions. This column won't cause a ripple back at HQ. US Airways is proving that an entire corporation can be mentally ill / sociopathic.
Jun 22, 2008, 12:47 pm
#15
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It was the worst treatment I've ever suffered at the hands of an airline employee ever. Totally unwarranted and unjustified.
I would love to see a mass action against US Airways (or a couple of other airlines) by their customers -- a week-long boycott or something like it. But as most people just shrug, sigh and submit, nothing will happen. There is no penalty for abuse. Passengers just keep coming.
