SeattleFred

After trying, unsuccessfully, to get online at the FRA RCC on Sunday afternoon, I asked the lounge gatekeeper if there was a problem with the wifi network. Her first response was that it was working fine. I said that I always get online without any trouble, but I couldn't get on now. She confessed that there were complaints all day about this…and then she claimed that it was an airport-wide problem about which nothing could be done. Sheesh, if they are going to make us pay for internet access, the very least they should do is make it reliable.

Complaint #2: I wanted a drink of water. All the bottles of still water in the cooler had been previously opened (the seals on the twist caps had been broken) and, from the taste of the one I tried, refilled with dirty tap water at best.

OK, so I had champagne instead…but I left thirsty for water and without having been able to check or send my email.

lucky9876coins

All the more reason to go to the (mediocre) LH lounges. Sounds pretty bad.

restlessinRNO

There are of course no computers in the FRA RCC. However when I was there last, I saw a stand-up Internet pay kiosk at the far end of the lounge. The insert-your-credit-card type. I thought for an airport lounge, this was a new low. Even the LHR RCC has a couple of PCs that you can sit down and use gratis.

Wiggums

I find it surprising that they had the gall to use such bottles for water. My experience with FRA's RCC has been consistently good.

I don't buy that it's an airport-wide problem, IMHO.

UCBeau

I was in the FRA RCC the other day and it was pretty lame.

Then again, my feelings were hurt because I wanted use the showers but was told only full fare F/C pax could and since I was on a Z fare, I couldn't

But despite that, the lounge just seemed crappy. I thought the ZRH *A lounge was better.

SeattleFred

One of the bottles had, apparently, been re-used so many times that its label was mostly peeled (and torn) off.

I agree with both of these points.

restlessinRNO

Wow! That's the first I've heard that you need to be full fare F or C to use the showers! Surely anyone who is entitled to enter the lounge, should be able to use the showers. Considering that UA is adding flights to FRA (such as LAX-FRA), they seriously need to enlarge the RCC.

UCBeau

I kid you not, the RCC lounge dragons looked up my name on the manifest for 901, saw that it was a Z fare, and told me I wasn't able to use the showers because only full fare passengers could use them. Needless to say I was shocked, because I'd used the showers at LH's C class MUC lounge earlier in the year without any trouble.

UNITED959

Tap water won't kill you. Paying for unusable internet access will.

UA_Flyer

I was at FRA RCC exactly 2 weeks ago. I was really disappointed. It is just as bad some of the RCCs in the US.

I should have connected through MUC next time when I need to go to Cologne. The Senator Lounge at MUC is much better, and MUC is a much better airport for transit.

Regarding using the shower at RCC. I was handed a shower pass at IAD when flew NC to FRA on Dec. 16. I did not get to use it because I had a tight connection.

sobore

I have to agree with the thread title, re-filling water bottles is a new low for the RCC's.

gre

Does anyone disagree that the FRA RCC (for thst matter everything UA at FRA) is one of, if not the, worst international outpost in the system?

My understanding is that there are few UA employees there and the operation is mostly run by second rate contractors?

UNITED959

No disagreement here.

Seems about right. The concierges can't even do ticketing or anything else complex to a reservation at the FRA RCC.

stanfordhokie

I don't get it. The only other place UA flies in Europe with as much frequency as FRA is LHR. While I prefer the London Lounge over the RCC (excluding the IFL) at LHR, when I need something the RCC agents (especially the GS agents) are willing and able to help.

gre

Not to go too far OT, but, the thing that galls me the most at FRA is how the GAs load the planes from the back LH style. If I wanted to fly LH I'd buy a ticket from them.

Further re the RCC: last time I was there in December the liquor selection was even more pathetic than the food selection (if that's possible).