AA Baggage Tracer
Jun 2, 2007, 7:33 am
#1
Original Poster
Join Date: Sep 2005
Location: Washington, DC
Programs: AA, AB, AC, ..., ZZ
Posts: 1,086
AA Baggage Tracer
Jun 2, 2007, 9:01 am
#2
Join Date: Apr 2005
Location: SDQ/MIA
Programs: AA PLT, B6 Mosaic, Marriott Platinum, FPC/Accor Platinum, HHonors Diamond
Posts: 1,062
Would be awesome to have a bag tracker, but this is a claim tracker. So you can ask them where your bag is and they can tell you:
"Please accept our apology for this inconvenience. We will do everything we can to return your property to you as quickly as possible."
Click the link to the "file locator example" and you'll see what I mean.
Jun 4, 2007, 7:10 am
#3
Original Poster
Join Date: Sep 2005
Location: Washington, DC
Programs: AA, AB, AC, ..., ZZ
Posts: 1,086
I don't think this is necessarily what you thought it was.
Would be awesome to have a bag tracker, but this is a claim tracker. So you can ask them where your bag is and they can tell you:
"Please accept our apology for this inconvenience. We will do everything we can to return your property to you as quickly as possible."
Click the link to the "file locator example" and you'll see what I mean.
Would be awesome to have a bag tracker, but this is a claim tracker. So you can ask them where your bag is and they can tell you:
"Please accept our apology for this inconvenience. We will do everything we can to return your property to you as quickly as possible."
Click the link to the "file locator example" and you'll see what I mean.
You can then use the FLN together with your last name to track your bag. I didn't see an example of the tracking output. But then again, perhaps I got it all wrong.
Jun 4, 2007, 10:23 am
#4
Join Date: Apr 2005
Location: SDQ/MIA
Programs: AA PLT, B6 Mosaic, Marriott Platinum, FPC/Accor Platinum, HHonors Diamond
Posts: 1,062
No I'm sure you don't have it wrong on that. They are even touting it as a new feature on the front page at aa.com.
I just question whether having access to it will give you any different info than what the example of the receipt already shows. I would think that if it's lost, they don't know where it is, and if they do know where it is, then generally they have already phoned you to tell you and get delivery instructions before the web feature has become useful.
I just question whether having access to it will give you any different info than what the example of the receipt already shows. I would think that if it's lost, they don't know where it is, and if they do know where it is, then generally they have already phoned you to tell you and get delivery instructions before the web feature has become useful.
Jun 4, 2007, 11:18 am
#5
Join Date: Aug 2006
Location: 33,000 feet
Programs: aa exp and ck, spg plat, hz pc, dl life gld, marriott life plat, others
Posts: 553
I have not been phoned in any of the lost bag situations -- it just shows up or I pester them by calling and holding until I can ask for status, until I find out they have at least found the bag.
Being able to click and see is a great improvement over long holds and opaque processes.
Being able to click and see is a great improvement over long holds and opaque processes.
Jun 5, 2007, 2:00 pm
#6
Join Date: May 2003
Location: RDU
Programs: TSA/INS/FBI Platinum (stopped last 12 of 13 int'l returns - the computer broke once)
Posts: 2,638
If they actually add data to it -- the last time I had a lost bag I called to get the status of it and the agent told me they had not found it yet (it was lost at DFW and I was in California) and not five minutes later the hotel called me to tell me it had been delivered and it had all the irregularity markings on the tag.
If they can't get their system updated, it won't do any good to expose that to the web site.
If they can't get their system updated, it won't do any good to expose that to the web site.