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What's up with the ANA website for checking Air New Zealand flights between LAX-AKL?

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What's up with the ANA website for checking Air New Zealand flights between LAX-AKL?

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Old Dec 14, 2006, 7:12 am
  #1  
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What's up with the ANA website for checking Air New Zealand flights between LAX-AKL?
What's up with the ANA website for checking Air New Zealand flights between LAX-AKL? Previosuly till today, there would be either an X or O indicating if seats were available or not, but now there are black triangles in each box, even first class which Air New Zealand does not offer.
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Old Dec 14, 2006, 11:32 am
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The "black triangles" (= 'on request only') usually appear when there is a problem with the airline's system / database connection. This should be resolved soon.
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Old Dec 14, 2006, 8:16 pm
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Originally Posted by connex2me
The "black triangles" (= 'on request only') usually appear when there is a problem with the airline's system / database connection. This should be resolved soon.


Yes, apparently there is a problem. I called United to inquire about some availability, and they were not able to access Air New Zealand flights. It's been 24 hrs since I noticed this problem, interesting that it's not been resolved yet.
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Old Dec 15, 2006, 9:26 am
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Still not there, anybody with new information?
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Old Dec 16, 2006, 9:32 am
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As of today's date, still nothing. I am surprised it has gone on this long. I've called United again, and they are still having difficulty accessing award seats. I am also surprised there is not more stated about it on FT.
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Old Dec 16, 2006, 5:39 pm
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Aeroplan are advising that NZ seem to have some problem with their link to Starnet. Like M+, Aeroplan cannot see any NZ reward space.
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Old Dec 18, 2006, 6:57 pm
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ned
 
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Anyone have information on when or if this will be fixed?
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Old Dec 18, 2006, 8:38 pm
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Still no word. I assume Air New Zealand is still part of the Star Alliance?
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Old Dec 18, 2006, 10:41 pm
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yup .
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Old Dec 19, 2006, 11:18 am
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Do you think ANZ or United is aware? When I called United, they told me to check back later. They must not be informing the reps of the problem.
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Old Dec 20, 2006, 6:11 am
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As of today's date, system still down.
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Old Dec 20, 2006, 6:26 am
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I booked an award on NZ via LH FTL hotline without any problems this monday (Dec 18). Awards were visible to LH.
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Old Dec 20, 2006, 10:12 am
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Aeroplan reps have also not been able to connect...for nearly 2 weeks now! That's still the case as of today.
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Old Dec 20, 2006, 7:16 pm
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ned
 
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Has anyone had recent (since the ANA site has not worked for Air New Zealand) experience booking an Air New Zealand award through United?
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Old Dec 21, 2006, 6:15 am
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Huh, still nothing today. I did try calling United last night, but with the problems in Denver, I could not get through.
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