rosj

Fare Mistake $33 biz fare was supposed to be $3300. A few decimal places off ....

---
rosj

izzik

well, we all are aware of Expedia's track record on fare mistakes.

MazdaMP

when can we book?

GUWonder

++++++++++++++++++++++++++++++++++++++++++++++++++ ++
Latest Developments

[QUOTE=courtesy of beaubo;7111233][color=blue]Procedure Effective January 28, 2007


Anyhow, effective immediately, all YYZ-LCA ticketing issues willl once again be handled directly by
For those who will not be able to use their YYZ-LCA tickets by APRIL 5, 2007, the physical address of Refund departments for Orbitz and Cheaptickets, respectively are:

Orbitz
1961 Premier Drive STE 150
Mankato, MN 56001
ATTN: REFUNDS


Cheaptickets
801 Royal Parkway STE 200
Nashville, TN 37214
ATTN: REFUNDS


Travelocity Refund Dept. (Travelocity.com or Travelocity.ca as applicable)

Travelocity Refunds
11603 Crosswinds Way Ste 125
San Antonio, TX 78233

Travelocity.ca
Attn: Consumer Relations Department
1590A Scott Street
Ottawa, ON
K1Y 4W3


Tickets should NOT be sent regular mail to the Dotcoms. Lost tickets are not refundable and must be sent prior to the one year expiration date on ticket.



[quote=courtesy of beaubo][color=orange]Procedure Effective November 13, 2006

Dear FT members,

Starting on Monday, November 13th, you will be contacting Mr. ******** at 212-****-**** to handle:

Date Changes. E-mails not accepted.
Refunds on reissued tickets by AZ; (please follow instructions posted on Nov 1st, by Beaubo) Mr. ***** will answer calls on Mon/Wed/Fri from 9am till 4pm. Though Mr. ****** will be handling date changes, he will be under my supervision and final approval.

Reminder:

Lost tickets are non refundable nor replaceable prior and/or after departure
Once travel commenced passenger should lose ticket or miss flight a new return ticket must be purchased at passenger’s expense. Replacement ticket non refundable.

For passengers missing their flight from YYZ or connection to AZ gateway in NYC, BOS or CHI, it will be the airport’s discretion to offer a re-protection on the next AZ available flight, otherwise a new ticket must be purchased.

Refund on replacement not applicable.

Travel must be completed on date ticket was originally issued

Stopovers permitted in Milan and/or Rome

LCA segments can not be dropped.

Tickets are non endorsable for any given reason.

I appreciate your cooperation and support. Thank you!

Sincerely,


[quote=courtesy of beaubo][color=red]
NEW ***** UPDATE NOVEMBER 1, 2006

Steve,

Please post this for me on Flyer Talk:

Effective immediately, tickets issued in the United States must be sent to the issuing dot com agency (Orbitz, Cheap Tickets, Travelocity) for a refund. This applies only for tickets that were not reissued by an AZ office.

Reissued tickets must be sent to my attention for refund.

For ticket/s issued by Travelocity in Canada:

Ticket/s must be sent to Travelocity in Canada for a refund.

Reissued ticket/s by our counter in Toronto, refund must be handled by AZ in Canada.

For tickets issued in US and reissued by AZ in Canada; must be sent to my attention for refund.

For tickets that were not reissued and have a sticker; must be sent to dot com for refund.

Please include a copy of this e-mail to send out along with ticket/s to Dot.com agency:

To: Orbitz/ Cheap Tickets/ Travelocity
C/o Refund department:

Dear Travel Partner,

As per rule of fare basis DRTCA9, CAD39.00/eqv USD33.00 plus taxes , YYZ/LCA/YYZ;

*Tickets are refundable.

*Lost ticket procedure not applicable prior or after departure.

*Partial refund not applicable.

**This authorization to refund purchaser is only for the above fare basis and fare. For ticket/s issued at CAD3900.00, with same fare basis, please apply rules/restrictions accordingly.** Feel free to contact me for any questions at the number indicated below.

Best regards,



[quote=courtesy of beaubo][color=red]UPDATED INFO FROM ****** FRIDAY, JULY 10--------------------------------------------------------------------------------

July 10, 2006

Dear Flyer Talk members,

I would like to inform everyone that I will out of the office starting Friday, July 14th, 2006 and will return on Monday, July 31st, 2006. For any date changes contact me at 212-***-**** before Friday, otherwise please wait upon my return date. Kindly do not send tickets to be reissued while I am absent. During my vacation period no office will be authorized to process date changes (AZ call center and/or Toronto Airport).

In case you need to postpone your travel date. Contact Internet Company you made reservation and cancel booking. Once canceled, you can send me an e-mail notifying me cancellation. Include in your e-mail:

Last / first name

Date of travel

Flight numbers

Please no record locators as many of you have an internet record locator not an AZ. No ticket numbers either. The above information is substantial. Please, DO NOT send e-mails requesting booking changes. All date changes must be done over the phone with me.

PS: For those of you who are in Italy now, it is a great time to celebrate the “World Cup” victory. Buon Divertimento! (Have Fun!)

Cordially,




Written up here by beaubo (and quoted immediately below): http://www.flyertalk.com/forum/showthread.php?t=555246
++++++++++++++++++++++++++++++++++++++++++++++++++ ++

PLEASE DO NOT EMAIL ***** for SEAT ASSIGNMENT AND REGISTERING FREQUENT FLYER NUMBERS. This can be done after ticket reissuance by calling the toll free number 1-800-223-5730 and selecting the Magnifica option.

Our helpful contact at AZ prefers NOT to be contacted via email under the current circumstances as that is doubling up the workload and slowing the speed with which this matter is being resolved.

Thank you

++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++
END OF LATEST UPDATE
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++


Previous information (followed by related, perhaps dated, miscellaneously useful info):

================================================== ==

************************************************** **
Additional Information
************************************************** **

AZ Fax numbers:
General Fax: (212) 903-3350
Customer Service: (212) 903-3568
Rate Desk: (212) 903-3588
================================================== ========

AZ Fax numbers:
General Fax: (212) 903-3350
Customer Service: (212) 903-3568
Rate Desk: (212) 903-3588

"Include description of inquiry, itineraries, dates, clear copies of boarding passes/tickets, etc..."
================================================== ======

Information:
EU Law and Alitalia’s law:
Laws and Policies
Alitalia
Alitalia CoC: http://alitaliausa.com/Images/CGT_en...cm12-10352.pdf

(See Article X - page 26)

EU Law:
EU Passenger Rights
http://www.oasis.gov.ie/transport/air_transport/
http://oasis.gov.ie/transport/air_tr...in_the_EU.html

Other:
http://oasis.gov.ie/transport/air_t...ed_flights.html
http://en.wikipedia.org/wiki/Alitalia
www.alitaliasucks.com

Further emails:
Canadian Transportation Agency:
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html

Contact your airline for further information regarding denied boarding compensation.

Commission for Aviation Regulation,
Alexandra House,
Earlsfort Terrace,
Dublin 2.
Tel: (01) 6611 700
Fax: (01) 6611 269
E-mail: [email protected]

Toronto is now served by the BBB located in Kitchener. Here is their contact info:

Better Business Bureau of Mid-Western and Central Ontario and the Greater Toronto Area
354 Charles Street East
Kitchener, Ontario
N2G 4L5

Telephone: (519) 579-3080 (9:00-3:00 EST)
Toll free (Area Codes 705 , 519, 905 and 416 Only): 1-800-459-8875
Fax: (519) 570-0072

e-Mail: [email protected]
Website: www.bbbmwo.ca

Online Reports: www.bbbmwo.ca/search.html
File a Complaint Online: www.bbbmwo.ca/complaint/new


Global Outlets affirming tickets would be honored in full:
http://ca.news.yahoo.com/s/12042006...us-tickets.html and http://ca.news.yahoo.com/s/06042006...-flight-40.html.

Orbitz:
http://www.hoovers.com/orbitz/--ID_...factsheet.xhtml

Orbitz, LLC 200 S. Wacker Dr., Ste. 1900
Chicago, IL 60606 (Map)Phone: 312-894-5000
Fax: 312-894-5001
http://www.orbitz.com


Fax numbers:
AZ Fax numbers:
General Fax: (212) 903-3350
Customer Service: (212) 903-3568
Rate Desk: (212) 903-3588

"Include description of inquiry, itineraries, dates, clear copies of boarding passes/tickets, etc..."

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

Applicable for people who bought tickets through Travelocity.ca or Expedia.ca (Canadian sites for Travelocity and Expedia)

Emails or letters may be sent to BTI Canada (CEO Michael Richardson), as they do all the fulfillment for both websites.

http://www.bticanada.ca/contact/contactus.asp

Also, anyone within distance of YOW with paper tickets might get some action faster by offering to bring the actual tickets back to the issuing office at Holland Cross centre in YOW. At least that's where all the calls are going for either of these sites.

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++
Fare Rules:

New
http://www.flyertalk.com/forum/showp...postcount=5012

Original
Travelocity?
http://www.flyertalk.com/forum/showp...0&postcount=88
ExpertFlyer
http://www.flyertalk.com/forum/showp...&postcount=186
CheapTickets
http://www.patricks-place.com/ft/farerules.jpg

Public agencies:

Canadian Transportation Agency
Complaint:
http://forms.cta-otc.gc.ca/intraweb/...aintForm_e.cfm
General:
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html

New York BBB
http://www.newyork.bbb.org/

Toronto BBB
http://www.thebbb.ca/toronto.html

Ontario BBB
Complaint: www.bbbmwo.ca/complaint/new
Alitalia info: http://www.bbbmwo.ca/commonreport.html?bid=1133092

Private Companies/TAs

Alitalia
Fax numbers:
General Fax: (212) 903-3350
Customer Service: (212) 903-3568
Rate Desk: (212) 903-3588
Italy Fax: +06-6562-4733

Phone numbers:
General/Operator: (212) 903-3300 (I called and asked for the VP, left a voicemail)
Customer Service: (212) 903-3575 (9a-5p M-F)
Alitalia Canada 001 905 673 24 42

Italy Phone: +06-6562-21
Rome Office: 06 22 22
Reservations (don't bother)- 1-800-223-5730

USA Address:
350 5th Avenue
Suite 3700
NY, NY 10118

Italy Address
Alitalia - Linee Aeree Italiane
Viale Alessandro Marchetti, 111
00148 Rome, Italy

Orbitz

Subsidiary of Cendant:

Cendant Corporation (NYSE: CD)
9 W. 57th St.
New York, NY 10019
Phone: 212-413-1800
Fax: 212-413-1918
Toll Free: 877-446-3623

Orbitz, LLC
200 S. Wacker Dr., Ste. 1900
Chicago, IL 60606
Phone: 312-894-5000
Fax: 312-894-5001

Form Letters:

Courtesy Heathrow Guy - Make sure to manually copy the links!!!

Quote:

On 5 April 2006, I purchased a roundtrip Business Class ticket from Toronto, Canada to Larnaca, Cyprus on Alitalia via Orbitz, a US-based travel agency. The fare basis of the ticket (Alitalia fare basis DRTCA9), which contains the terms and conditions of travel, is unrestricted - unlimited date changes and stopovers without additional charge are permitted.

A day after buying this ticket (and apparently, Alitalia sold approximately 509 of these tickets within a 12-hour period), Alitalia cancelled the flights in my booking (and of all 509 tickets sold) without notice either to myself or Orbitz, and stated that it would not honor the issued tickets. Alitalia subsequently reversed its position, with statements in national and global media outlets affirming that the tickets would be honored in full. These statements can be seen at the following websites: http://ca.news.yahoo.com/s/12042006/...s-tickets.html and
http://ca.news.yahoo.com/s/06042006/...flight-40.html

However, Alitalia's commitment to honoring the booking in full is deceptive. Upon reinstating the cancelled itineraries, Alitalia has arbitraily changed the fare rules - the terms of fare basis DRTCA9 have been radically changed (with language prohibiting changes, stopovers, and the like) post-ticket purchase, which I understand may be in violation of US consumer protection laws, and certainly does not comport with Alitalia's promise that the tickets (to include the ticket's fare basis rules) would be as valid as any other. Orbitz has confirmed the practice by Alitalia, but is itself powerless to do anything beyond raising the issue. My personal efforts to revole the problem have proven futile, because apparently no one in Alitalia Reservations or Customer Care is empowered to handle this booking issue.

I want Alitalia to acknowledge its deceptive practices with repsect to this and similar tickets, restore the original fare rules and honor them (along with the tickets) in full, and provide a tangible expression of concern to underscore the magnitude of the airline's breach of its contractual obligations and customer expectations.

From PeatisBack to Bryan Hoyt (Orbitz)

Quote:

Dear Mr. Hoyt,

A few weeks back, you were widely quoted by several media outlets as saying :

"We're in a global world of e-commerce where we're working on virtual platforms, and there have been infrequent occasions when incorrect pricing appears online. When red flags were set off, we pulled the rate, we got in contact with the airline in question, we had a conversation with them about what had occurred. What the airline agreed to do was honour all of the fares that had been ticketed through Orbitz.com. [...] Alitalia has really done the stand-up thing here."

As you probably know, Alitalia has not fully 'done the stand-up thing here'. On April 6th, Alitalia retroactively made changes to the fare rules for fare basis DRTCA9 and then removed the original fare rules so neither travel agents nor anyone else could see the new fare rules.

The new fare rules are far more restrictive: Stopovers are no longer allowed, changes have been prohibited, and the fare is now considered non-refundable. To make matters worse, AZ has made unilateral changes to most people's bookings, imposing new routings and different dates of travel.

Alitalia's conduct is nothing short of fraudulent. The change in fare rules is a breech of their contract of carriage, and the fact that they went to so much trouble to get rid of the original fare rules is not only suspicious, but illegal.

Attempts to resolve these problems are met with complete confusion and misinformation. Calls to Orbitz and Cheaptickets are met with the line 'only the airline can make changes, and any changes will incur a repricing at full fare'. When customers attempt to contact AZ as per the instructions of Orbitz and CT phone agents, Alitalia agents say that they cannot help with the reservation, as only the Travel Agents (Orbitz and CT) are able to.

Further, many people, including myself, have reported that AZ agents have simply hung up on customers, or will not answer phone lines. Many e-mails to Alitalia have gone unanswered. Most customers have not even been contacted regarding the status of their travel (including me- I only know about everything because I keep close track of my travel plans).

Clearly, this is not the best handling of the situation by either side. Most customers simply want a clear point of communication- be it from Orbitz, Cheap Tickets, or Alitalia. We simply want one source of accurate information, and a phone number or e-mail address dedicated specifically to issues associated with these tickets.

You may or may not follow the large amount of discussion regarding these tickets on Flyertalk.com. If not, I urge you to take a look at:

http://www.flyertalk.com/forum/showt...page=333&pp=15

I think you'll find that most of your customers simply want better communication and to have their tickets honored in their original form.

We appreciate all the work Orbitz and Cheap Tickets have done to partially secure our tickets, but we would like to see these companies (and parent Cendant) step up and fully follow through.

I would appreciate a reply to this e-mail. Like I said, the communication thus far has been deplorable, so I ask that you take the time to participate in good customer service.

Thank you,

And another letter courtesy of Peatisback

Quote:

To Whom It May Concern:,

On April 5th, 2006, tickets were sold for travel between Toronto, Canada (YYZ) and Larnaca, Cyprus (LCA) on Alitalia. Since that time, Alitalia has acted in a completely inappropriate manner. Customer service has been deplorable, there has been a complete lack of communication from Alitalia, Alitalia has breeched contracts and engaged in dubious activity.

PR representative Briian Hoyt of Orbitz was quoted as saying “What the airline agreed to do was honour all of the fares that had been ticketed through Orbitz.com. [...] Alitalia has really done the stand-up thing here." Alitalia has done no such “stand-up thing.”

Though many Alitalia customers have paper tickets for travel, Alitalia has unilaterally made changes to customers’ reservations. Dates of travel were changed, routings were changed, and stopovers were eliminated. This poses major problems for people who have made travel plans in association with their air travel. Based on confirmed, ticketed travel, many people have made non-refundable hotel reservations, additional air reservations, have scheduled time off from work, and other associated plans.

On April 6th, Alitalia retroactively changed the fare rules for fare basis DRTCA9 and then removed the original fare rules from the GDS so neither travel agents nor anyone else could see the old fare rules The new fare rules are far more restrictive: Stopovers are no longer allowed, changes have been prohibited, and the fare is now considered non-refundable. To make matters worse, AZ has made unilateral changes to most people's bookings, imposing new routings and different dates of travel.

Alitalia's conduct is nothing short of fraudulent. The change in fare rules is a breech of their contract of carriage, and the fact that they went to so much trouble to get rid of the original fare rules is not only suspicious, but illegal.

Attempts to resolve these problems are met with complete confusion and misinformation. Calls to Orbitz and Cheaptickets are met with the line 'only the airline can make changes, and any changes will incur a repricing at full fare'. When customers attempt to contact AZ as per the instructions of Orbitz and CT phone agents, Alitalia agents say that they cannot help with the reservation, as only the Travel Agents (Orbitz and CT) are able to. Alitalia phone agents then hang up on customers. Most of the time, though, phone lines are not answered, and fax, phone, and e-mail messages receive no response.

Most customers have not even been contacted regarding the status of their travel (including me- I only know about everything because I keep close track of my travel plans).

Clearly, this is terrible handling of the situation at hand.. Most customers simply want a clear point of communication- be it from Orbitz, Cheap Tickets, or Alitalia. We simply want one source of accurate information, and a phone number or e-mail address dedicated specifically to issues associated with these tickets.

You may or may not follow the large amount of discussion regarding these tickets on Flyertalk.com. If not, I urge you to take a look at:
http://www.flyertalk.com/forum/show...&page=333&pp=15

It is clear that most customers simply want better communication and to have their tickets honored in their original form.

I implore Alitalia to reinstate the original fare rules associated with these tickets, reinstate all original routings and travel dates, and provide better customer service regarding this matter.

Thank you,

Laws and Policies
Alitalia
Alitalia CoC: http://alitaliausa.com/Images/CGT_en...cm12-10352.pdf

(See Article X - page 26)

EU Passenger Rights
http://www.oasis.gov.ie/transport/air_transport/
http://oasis.gov.ie/transport/air_tr...in_the_EU.html
http://oasis.gov.ie/transport/air_tr...ommitment.html
http://oasis.gov.ie/transport/air_tr...d_flights.html


Random:

T-shirt w/rules: http://xs77.xs.to/pics/06163/AZ_FT_T-Shirt.jpg

News Stories

http://blogs.usatoday.com/sky/2006/04/cyprus.html
author: mailto:[email protected]

http://www.pulse24.com/Business/Top_...7-001/page.asp

http://lfpress.ca/newsstand/News/Nat...23748-sun.html
author: no idea but here's the editor [email protected] <[email protected]>

http://www.canada.com/nationalpost/n...c-e81042bdce86
http://www.cbc.ca/pei/story/pe-cypru...-20060412.html
http://cnews.canoe.ca/CNEWS/WeirdNew...523330-cp.html
http://www.cyprus-mail.com/news/main...25314&cat_id=1
http://english.people.com.cn/200604/...09_256979.html

Community-oriented information: Travel Dates (who is going when) for YYZ-LCA and other ticket specifics

KVS has kindly supplied an online database of who is going when that we can self-populate for helpful data points: http://kvs.unrealnetwork.com/DRTCA9/
http://www.flyertalk.com/forum/showt...2A#post5661615

MazdaMP

Please, look at the following warnings:

* The itinerary you have chosen is not available for purchase online. To purchase your ticket, or for additional information, please contact your local Alitalia Reservations Call Center.

skchin

I'm not getting it

izzik

I don't think the fare is loaded yet. Patience....

GUWonder

I'm waiting until it starts displaying. I just wonder how the OP got it to price out on Expedia.

Getting a $2600-$3600 biz class fare for under $200 USD is going to be quite useful. And I have all those flexible coach fares for LCA to the US West Coast that I can weave in between.

JMR

Search using model iten in OP just went from $2600 to $3200. No go? Anyone know when the prices are scheduled to load, so as to know if this works?

bigbrownboy

Well, I guess I'll be staying up a little bit longer tonight...

Whether this turns out to be ^ or ...cheers rosj!

mtacchi

When will it appear? 0530 GMT?

thenewflesh

Yeah, I can't even seem to get a direct routing from YYZ-MXP. It's forcing stops on other airlines. What gives?

izzik

Only the Shadow knows... !

iloveipods

Not too shabby for one month in.

Re-read the post and it makes sense. Basically you can obtain the proper segs on expedia, but the fare has not been loaded yet. Kudos to you!

Also how do you know when international feeds are? Thanks for the great post!

bigbrownboy

I'm seeing it on ITA, now.