AC flight change - any sort of compensation
Oct 22, 2003, 9:39 pm
#1
Original Poster
Join Date: Oct 2003
Posts: 22
AC flight change - any sort of compensation
Okay, I know I'm talking about Air Canada here, but do they award any sort of compensation when they change your flight time without notification? We booked a daytime flight nonstop from YVR to MIA and now they've changed it to a red eye. Not only will we now be travelling with a cranky two year old but we're also losing out on our nonrefundable hotel reservation. Do they ever give any upgrades, compensation, etc for this? thanks
Oct 22, 2003, 9:55 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,067
I thought you had asked about this before. Anyways, they will change your flights to make things more convenient but I am next to certain they will not pay for hotels (who might agree to cancel if you explain) and most CERTAINLY will not upgrade you.
Oct 22, 2003, 10:42 pm
#3
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Only compensation you're entitled to is full refund of your ticket.
They just changed that YVR-MIA flight to a red eye; it's one long nasty flight on an A319 especially when it's overnight.
Here's what I suggest you do:
Call AC back and tell them the late departure is not acceptable. Ask them to route you through YYZ. You can take the 6:30am to YYZ and that will connect you to the 3:50pm to MIA. (2 hours connection time)
They just changed that YVR-MIA flight to a red eye; it's one long nasty flight on an A319 especially when it's overnight.
Here's what I suggest you do:
Call AC back and tell them the late departure is not acceptable. Ask them to route you through YYZ. You can take the 6:30am to YYZ and that will connect you to the 3:50pm to MIA. (2 hours connection time)
Oct 22, 2003, 11:21 pm
#4
Original Poster
Join Date: Oct 2003
Posts: 22
Thanks for your suggestion. The 6:30 flight via Toronto is just too early with a toddler so we decided to go with a 7:50 departure, connecting in Denver.
Of course Air Canada didn't offer any sort of upgrade,compensation or explanation why they didn't even bother to notify us of the flight change. When they emailed the new itinerary I had to laugh at their 2 1/2 pages of "conditions of contract". Too bad we the passengers don't seem to have nearly as many rights. I'm tired of being jerked around by their aeroplan system and now with flight times. They've just lost our future business. Grrr!!!
Of course Air Canada didn't offer any sort of upgrade,compensation or explanation why they didn't even bother to notify us of the flight change. When they emailed the new itinerary I had to laugh at their 2 1/2 pages of "conditions of contract". Too bad we the passengers don't seem to have nearly as many rights. I'm tired of being jerked around by their aeroplan system and now with flight times. They've just lost our future business. Grrr!!!
Oct 23, 2003, 7:49 am
#6
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,067
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by shore9:
to make a change like that would you have to pay any sort of fee??</font>
to make a change like that would you have to pay any sort of fee??</font>
Oct 23, 2003, 10:04 am
#7
Join Date: Jul 2002
Location: Canada
Posts: 1,875
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by amandabear:
Thanks for your suggestion. The 6:30 flight via Toronto is just too early with a toddler so we decided to go with a 7:50 departure, connecting in Denver.
Of course Air Canada didn't offer any sort of upgrade,compensation or explanation why they didn't even bother to notify us of the flight change. When they emailed the new itinerary I had to laugh at their 2 1/2 pages of "conditions of contract". Too bad we the passengers don't seem to have nearly as many rights. I'm tired of being jerked around by their aeroplan system and now with flight times. They've just lost our future business. Grrr!!!</font>
Thanks for your suggestion. The 6:30 flight via Toronto is just too early with a toddler so we decided to go with a 7:50 departure, connecting in Denver.
Of course Air Canada didn't offer any sort of upgrade,compensation or explanation why they didn't even bother to notify us of the flight change. When they emailed the new itinerary I had to laugh at their 2 1/2 pages of "conditions of contract". Too bad we the passengers don't seem to have nearly as many rights. I'm tired of being jerked around by their aeroplan system and now with flight times. They've just lost our future business. Grrr!!!</font>
Oct 23, 2003, 10:57 am
#9
Join Date: Jul 2002
Location: Canada
Posts: 1,875
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by amandabear:
We're leaving in 2 weeks. Air Canada said that at this point they're only calling people the day before, to 1 week before departure. Doesn't really give you much time to adjust your plans.</font>
We're leaving in 2 weeks. Air Canada said that at this point they're only calling people the day before, to 1 week before departure. Doesn't really give you much time to adjust your plans.</font>
Oct 23, 2003, 11:05 am
#10
Original Poster
Join Date: Oct 2003
Posts: 22
I guess they're now so understaffed that this is the norm. Pretty sad. I guess this is a lesson for everyone to keep an eye on their flight times with Air Canada and not to rely on them to contact you.
It was interesting talking with one of the AC staff on the phone while rescheduling our flight. She was quite vocal about being fed up with the company herself and said that many of the customers she's spoked with will never book on Air Canada again due to shabby treatment.
It was interesting talking with one of the AC staff on the phone while rescheduling our flight. She was quite vocal about being fed up with the company herself and said that many of the customers she's spoked with will never book on Air Canada again due to shabby treatment.
