Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Thai Airways | Royal Orchid Plus
Reload this Page >

Thai Airways won't accommodate a legal name change

Thai Airways won't accommodate a legal name change

Old Jun 18, 2017, 7:41 pm
  #1  
Original Poster
 
Join Date: Jun 2017
Posts: 3
Post Thai Airways won't accommodate a legal name change

My fiancé and I are traveling with Thai Airways from Thailand to Sweden and back to get married. My fiancé intends to change her name directly after the wedding. However, we do not know if that will happen before our return flight from Sweden to Thailand. If she can change her name, I asked Thai Airways how they handle a legal name change on the flight reservation. Thai Airways said they have never done this even though Thailand is a honeymoon destination for many people and I would conclude that nobody has ever spelled their name wrong on their booking either. I have emailed Thai Airways several times and gotten nowhere with them. Every airline in the US accommodates this situation as it is the exact same passenger. Please advice.
AlexY80 is offline  
Old Jun 18, 2017, 8:01 pm
  #2  
 
Join Date: Mar 2015
Location: Wisconsin
Programs: Hilton Diamond, Delta PM
Posts: 323
How long are you going to be in Sweden? Unless things are different in her country of residence, as a U.S. Citizen it was quite easy for me to go by one name or the other for a couple of months, until I got all my records sorted with social security, banks, passport, etc. I used whatever matched the appropriate document at the time. Would it hurt for her to fly back under her maiden name? Is her photo ID and passport already going to be changed with the married name somehow while you're in Sweden?
LizGross144 is offline  
Old Jun 18, 2017, 8:48 pm
  #3  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,275
is your fiancé Thai?
where is she going to change her passport to accommodate name change? If this is in Thailand after your return, then there will be no Problems for the flight back as ticket still corresponds with passport (=maiden name).
If you intended to change the passport at the Royal Thai Embassy in Sweden, you have to be aware that marriage registration does not happen at the same time in both countries, so embassy might not have info about the change and could not issue the new passport
BinSabai is offline  
Old Jun 18, 2017, 9:57 pm
  #4  
Original Poster
 
Join Date: Jun 2017
Posts: 3
She is Swedish and I am American. The process to legally change her name and get a new passport may be quick in Sweden. So quick she may have a new passport and a new legal name within a week of our marriage before we flight back to Thailand. So she may have a new legal name by the time of our return flight to Thailand. Since the flight is international, she needs to show her passport. Most airlines in the world would change the name with the proper documentation. I have done my research and most airlines do that. Also, Aviation Law which is the law of international aviation that the entire world follows says nothing about it being illegal to change the name of a ticket. Airlines don't allow you to transfer the ticket to another passenger because they may make less money. I don't see why the same person cannot update their ticket, especially since this was not an option when booking the ticket.
AlexY80 is offline  
Old Jun 18, 2017, 10:35 pm
  #5  
 
Join Date: Jul 2011
Location: Melbourne
Programs: Velocity Gold
Posts: 1,069
You are incorrect that most airlines will do a free name change. Even if it is maiden to married. A lot of people get stung by this out of Australia where airlines will deny check in because passport name doesn't match ticket name.
travelislife is offline  
Old Jun 19, 2017, 3:07 am
  #6  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,636
If she is Swedish and brings the proper papers to the airport - evidencing the name change + the old (but revoked) passport (she should not throw that away after new passport has been issued) I doubt she is going to face any problems at check-in (I assume that you are on the direct TG 961 to BKK) - the risk of not being allowed on the flight would have been higher flying into Europe.

There is no need to waste more time trying to get a name change.
SK AAR is offline  
Old Jun 19, 2017, 3:10 am
  #7  
Original Poster
 
Join Date: Jun 2017
Posts: 3
travelislife- nobody said free name change even though it should be free as long as it is the same person. Are you referring to Quantas that denies check-in? I have done a little research. There is nothing in Aviation Law governed by the International Civil Aviation Organization (ICAO) that says that a name change is illegal per Aviation’s Bylaws. Every major US carrier allows passengers to change the name on a ticket to match their new legal name if it is due to marriage. Those airlines include but not limited to the largest airline in the world, American Airlines Group, the second largest airlines in the world, Delta Air Lines, the third largest airlines in the world, United Continental Holdings, the seventh largest airline in the world, Southwest Airlines among many smaller US carriers.

Shouldn't this discrimination be illegal? Please provide any other business outside of aviation that would treat a customer this way and not respect a legal name change? I am just looking for one industry or business on this planet.
AlexY80 is offline  
Old Jun 19, 2017, 3:29 am
  #8  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,636
The perception that everything works like in the US is wrong. You are dealing with TG/Thailand!

Anything slightly out of the ordinary will be hard to accomplish (unless a manager steps in); nobody is prepared to take the resposibility for accomodating a name change if there is even a slight chance that may turn out to be a wrong decision (and the employee/agent will losse face). It is much easier to say "Sorry, we can't do that"

Trust me, you will get nowhere with trying to getting this solved in advance (and there is no need to, cfr. my earlier advice).
SK AAR is offline  
Old Jun 19, 2017, 5:56 am
  #9  
 
Join Date: Oct 2016
Programs: Krisflyer
Posts: 582
If I were in your situation, I would wait till after travelling to change my passport. Yes, it would be nice if the airline wold accommodate this rare circumstance. But more likely, you will spend hours on the phone and get nowhere. As the Desiderata says, "grant me the serenity to accept the things I cannot change", save your time (and sanity) by doing it the airline's way, even if it means sacrificing a few days living under the maiden name.
onlySIA is offline  
Old Jun 19, 2017, 5:58 am
  #10  
 
Join Date: May 2008
Location: ARN
Posts: 3,467
I'm not sure if your wife needs to change her passport immediately. My wife traveled on her old passport with her old name on several flights up to one month after she changed her name.

There are plenty of people who get married and then jump on a honeymoon flight on the next day, and obviously they don't have time to get new passports at all.
RedChili is offline  
Old Jun 19, 2017, 6:07 am
  #11  
 
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,635
The simple solution is not to change her name straight away

What do you hope to achieve with the rest of the whining about what other airlines do and stupid claims of discrimination? All that matters is Thai's policy.
ajeleonard is offline  
Old Jun 20, 2017, 8:57 am
  #12  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,116
Originally Posted by AlexY80
There is nothing in Aviation Law governed by the International Civil Aviation Organization (ICAO) that says that a name change is illegal per Aviation’s Bylaws.
I doubt there are laws involved in this situation (at least in most countries) -hence no quetion of 'illegality'. In short, you either agree or not to the terms and conditions of the contract you enter into with the airline. If Thai cannot accommodate your desires for the name change, then you are free to select another carrier.
Thai-Kiwi is offline  
Old Jun 28, 2017, 5:53 am
  #13  
 
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,741
Originally Posted by AlexY80
There is nothing in Aviation Law governed by the International Civil Aviation Organization (ICAO) that says that a name change is illegal per Aviation’s Bylaws.
And no law that says you CAN change a name. Further, ICAO provisions are not laws. They are an agreement between the members.

Originally Posted by AlexY80
Every major US carrier allows passengers to change the name on a ticket to match their new legal name if it is due to marriage.
No they don't. Once a PNR is issued, there is no physical means to change the name in the system.

The airlines may allow the passenger to travel with the married name if you have the documentation to substantiate the change, but that does not change the name in the PNR.
Always Flyin is offline  
Old Jun 30, 2017, 6:57 am
  #14  
Hyatt 10+ BadgeFour Seasons 5+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,509
Should have booked two one way fares for her...
m0hamed is online now  
Old Jun 30, 2017, 8:48 am
  #15  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,275
Originally Posted by m0hamed
Should have booked two one way fares for her...
best contribution in this thread so far!
BinSabai is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.