Why doesn't DL adverrise the 20 minute guarantee at baggage claim?
Mar 29, 2017, 6:03 pm
#1
Original Poster
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Why doesn't DL adverrise the 20 minute guarantee at baggage claim?
Maybe they do but had to gate check my bag today and no signage at CLT.
30 minutes and counting and went to the office to inquire about the 20 minute guarantee. Gave me a postcard for next steps.
Was happy to ask and collect my 2500 miles. :-)
30 minutes and counting and went to the office to inquire about the 20 minute guarantee. Gave me a postcard for next steps.
Was happy to ask and collect my 2500 miles. :-)
Last edited by apodo77; Mar 30, 2017 at 6:05 am
Mar 29, 2017, 6:15 pm
#2
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,923
The "why" question answers itself I think. (Not saying that's a good or bad thing, just a likely reason.)
Mar 29, 2017, 6:21 pm
#3
Join Date: May 2015
Posts: 2,881
Some airports won't allow signage to be posted in the carousel area, including mine. Announcements would help in theory, but then you get swamped with people who don't even have a SkyMiles account asking why they aren't treated the same. Basically, the customers aware of the promotion can benefit, and the ones who aren't probably wouldn't use the miles anyway. I dunno.
Edit:I'm pretty sure it's advertised online and in email communications. FWIW I hand out the informational cards when it's longer than 20 minutes, but I don't think the average person fills it out.
Edit:I'm pretty sure it's advertised online and in email communications. FWIW I hand out the informational cards when it's longer than 20 minutes, but I don't think the average person fills it out.
Last edited by Widgets; Mar 29, 2017 at 6:30 pm
Mar 29, 2017, 6:21 pm
#4
Join Date: Nov 2013
Location: MSP
Programs: Delta PM, United Silver, Hilton Diamond, Marriott Gold, National Exec Elite
Posts: 303
SMF is always over 20 minutes. Never filed a complaint.
Mar 29, 2017, 6:35 pm
#6
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
I've seen ads for it at some airports, but not all. There is probably a good reason for that (see Widgets post), but feel free to claim your 2,500 miles. I always do. I figure it helps to make up for some of the lost miles from going to a revenue based system.
Mar 29, 2017, 6:38 pm
#7
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
It's not a complaint. . . .
It's a VERY simple online form: https://www.delta.com/bags/bagsClaimAutomation.action
It's automated. It asks you a couple of simple questions, and, after you click "SUBMIT", if your claim is accurate, your miles pop into your account - - (Immediately last time I did it).
NO human interaction needed, or complaint to file. You're missing out on MILES, Dawg!!!
It's a VERY simple online form: https://www.delta.com/bags/bagsClaimAutomation.action
It's automated. It asks you a couple of simple questions, and, after you click "SUBMIT", if your claim is accurate, your miles pop into your account - - (Immediately last time I did it).
NO human interaction needed, or complaint to file. You're missing out on MILES, Dawg!!!
Mar 29, 2017, 6:47 pm
#8
Join Date: Jun 2012
Location: NYC
Programs: DL DM, HH Gold, SPG Gold, Natl Exec
Posts: 449
I filled out this form for the very first time a couple weeks ago after a friend reminded me of this. It really is simple and the miles showed up in my account immediately. Most of the time my luggage comes out within 20mins so I don't even think twice.
But it's definitely worth the minute to fill out the form for easy miles
But it's definitely worth the minute to fill out the form for easy miles
Mar 29, 2017, 7:07 pm
#11
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
I get more miles from the 20 minute guarantee than I do from flying now #givecheapostheirRDMsback
Many domestic airports have it posted at baggage claim. I have never missed a claim at BWI and just had my first miss at PIT (18 minutes
). As Dave says, it is super easy to claim online.
Many domestic airports have it posted at baggage claim. I have never missed a claim at BWI and just had my first miss at PIT (18 minutes
). As Dave says, it is super easy to claim online.
Mar 29, 2017, 7:19 pm
#12
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I think I've only gotten it once, maybe twice here at PIT. They're usually very efficient! I don't usually check bags going outbound.
That said - (as I posted in the main BagsOnTime thread) - Last nite, my flight arrived at 11:58PM and my bag arrived at 12:18!!
That said - (as I posted in the main BagsOnTime thread) - Last nite, my flight arrived at 11:58PM and my bag arrived at 12:18!!
Mar 29, 2017, 7:23 pm
#13
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
There is a period around 11PM when the LGA, JFK, DTW, and MSP flights tend to arrive in unison. It is a good time to check a bag even if you don't need to. ^
Mar 29, 2017, 7:33 pm
#14
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Mar 29, 2017, 9:47 pm
#15
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I'm guessing it's also less likely to see signage at airports where DL and other airlines share carousels.
ATL South, where it's all DL all the time... There is large signage everywhere including banners wrapped around the base of every single carousel.
Last time my flight's bags were delayed, a red coat was floating around telling everyone to claim their 2500 miles and pointing out the website plastered on the carousel in 12-in tall letters.
ATL South, where it's all DL all the time... There is large signage everywhere including banners wrapped around the base of every single carousel.
Last time my flight's bags were delayed, a red coat was floating around telling everyone to claim their 2500 miles and pointing out the website plastered on the carousel in 12-in tall letters.