Boarded wrong flight.. PQM credit?
Feb 24, 2017, 2:00 pm
#1
Original Poster
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Boarded wrong flight.. PQM credit?
I managed to board and fly on the wrong plane, flying XXX-ZZZ instead of the ticketed XXX-YYY. I was then rebooked to fly ZZZ-YYY. Looking at the round-trip ticket as it stands, it is now ZZZ-YYY-XXX.
Am I entitled to PQM/segment credit for both flown outbound segments?
Am I entitled to PQM/segment credit for both flown outbound segments?
Feb 24, 2017, 2:16 pm
#7
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Presuming it's domestic (and presuming the OP even had bags) they would have gone on the correct flight. PPBM (Positive Passenger Bag Match) doesn't apply to US domestic flights.
If the same thing happened on an international flight, he would have been a no-show on the flight, and the bags would have been offloaded.
If the same thing happened on an international flight, he would have been a no-show on the flight, and the bags would have been offloaded.
Feb 24, 2017, 2:22 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Feb 24, 2017, 3:03 pm
#11
Join Date: Apr 2014
Location: BWI<MCI< PHL<DEN<SCL<EZE<CHO<PHL<ABE
Programs: UA Silver / FA
Posts: 939
I managed to board and fly on the wrong plane, flying XXX-ZZZ instead of the ticketed XXX-YYY. I was then rebooked to fly ZZZ-YYY. Looking at the round-trip ticket as it stands, it is now ZZZ-YYY-XXX.
Am I entitled to PQM/segment credit for both flown outbound segments?
Am I entitled to PQM/segment credit for both flown outbound segments?
2011 Arrival at Destination Success: 100%
Feb 24, 2017, 3:08 pm
#12
Join Date: Nov 2016
Location: SFO
Programs: UA 1K
Posts: 127
I find it hard to believe this could happen on UA metal with a 016 ticket. However, I could imagine a few circumstances when flying *A during IRROPS when the computer automatically rebooks an itinerary and the passenger isn't adequately notified before attempting to board a previously booked flight.
Feb 24, 2017, 3:17 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
What are the odds that no other passenger was assigned the same seat on the "incorrect" flight?
I can imagine a rushed GA not bothering to check when the boarding pass scanner beeped. He/she might have noted the seat number with a plan to manually board the OP in UA's computer system at a later time. However, when the OP found his/her seat occupied or when someone else came to claim the seat in which the OP was sitting, this should have caused some FA to look carefully at boarding passes.
I can imagine a rushed GA not bothering to check when the boarding pass scanner beeped. He/she might have noted the seat number with a plan to manually board the OP in UA's computer system at a later time. However, when the OP found his/her seat occupied or when someone else came to claim the seat in which the OP was sitting, this should have caused some FA to look carefully at boarding passes.
Feb 24, 2017, 3:24 pm
#15
Join Date: Jul 2003
Location: Washington DC
Posts: 1,357
Remember the teenager who had a flight from LAX to Oakland, but boarded the flight to Auckland, claiming he misunderstood the gate announcement?
Of course, he had to confess up once it was pointed out that the international flights were from a different terminal than the domestic flights. But, he had his 15 minutes of fame on Letterman (?)...
Of course, he had to confess up once it was pointed out that the international flights were from a different terminal than the domestic flights. But, he had his 15 minutes of fame on Letterman (?)...