Oct 15, 2014, 10:23 am
Last edit by: philemer
Since we have two threads that both address travel delay & cancellation issues we have decided to close this thread and all future discussion will be in this thread
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
Chase Sapphire Preferred: Travel Delay Protection
Nov 11, 2013, 1:23 pm
#1
Original Poster
Join Date: Sep 2013
Posts: 466
Chase Sapphire Preferred: Travel Delay Protection
Original post:
I had originally thought that the CSP travel delay protection benefit was limited to $300, but a Chase rep just told me my limit is $500. Has this changed recently?
Also, has anyone heard of travel expenses being denied under this benefit? I don't plan on using it for anything other than hotels, transportation, and meals, but I usually book through AMEX FHR for hotels. A one-night stay alone could easily push me right up against (or beyond) the $500 limit, and I wouldn't want that expense to be denied for being perceived as "unreasonable."
Edit; 15 October 2014
The wiki is now live! Please feel free to share your trip delay stories above.
I had originally thought that the CSP travel delay protection benefit was limited to $300, but a Chase rep just told me my limit is $500. Has this changed recently?
Also, has anyone heard of travel expenses being denied under this benefit? I don't plan on using it for anything other than hotels, transportation, and meals, but I usually book through AMEX FHR for hotels. A one-night stay alone could easily push me right up against (or beyond) the $500 limit, and I wouldn't want that expense to be denied for being perceived as "unreasonable."
Edit; 15 October 2014
The wiki is now live! Please feel free to share your trip delay stories above.
Last edited by SansSerif; Jan 27, 2015 at 10:21 pm
Nov 14, 2013, 12:21 am
#2
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
http://www.flyertalk.com/forum/20241536-post588.html
(I would expect that the coverage on the CSP is either identical or very similar.)
Nov 14, 2013, 11:36 pm
#3
Original Poster
Join Date: Sep 2013
Posts: 466
Thank you - that info was helpful.
Just to make sure, you didn't have to pay your delay expenses (food, ground transportation, etc.) with your card? As long as you submitted all the necessary documentation?
Just to make sure, you didn't have to pay your delay expenses (food, ground transportation, etc.) with your card? As long as you submitted all the necessary documentation?
Nov 15, 2013, 12:20 am
#4
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
The only requirement is that part of the original fare needs to be on the card.
Nov 15, 2013, 5:27 pm
#5
Join Date: Jan 2013
Posts: 269
wow I wish I had known about this type of protection.
recently was on the iad-bah trip that had a rat on the plane and caused the trip to be pushed back a day.
would have been nice to get a comped meal from my credit card instead of a poor 14 dollar food voucher from UA.
recently was on the iad-bah trip that had a rat on the plane and caused the trip to be pushed back a day.
would have been nice to get a comped meal from my credit card instead of a poor 14 dollar food voucher from UA.
Nov 16, 2013, 8:48 pm
#6
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
I've used the trip delay reimbursement feature of the Explorer card without issue, so I would expect CSP to be about the same. You do not have to pay the meals and hotel with the same card you used to book the trip. But it's not handled by Chase, rather by Enhancement Services. They tend to ask for copious documentation, so be prepared to do a lot of mailing.
Nov 19, 2013, 5:29 am
#7
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
Sorry to hijack the thread - but what do you need to do if airfare you purchased using your card is delayed? Keep all the receipts for the food/lodging expenses and then just send a secure message to Chase?
Nov 19, 2013, 7:54 am
#8
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
You have to call "Enhancement Services". The number is in the benefits guide or the main CS can transfer you. They'll take down the general information on the incident then send you a form to fill out. You either postal mail or fax the form back with all of the documentation they want.
Nov 19, 2013, 1:40 pm
#9
Original Poster
Join Date: Sep 2013
Posts: 466
What was the turnaround time from the day you sent in all the required materials to the day you received your check in the mail?
Nov 19, 2013, 3:20 pm
#10
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
It took 6 weeks for mine (or 9 weeks from when I called them, but then it took a while to get proof of delay from the airline).
Nov 19, 2013, 3:33 pm
#11
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
As I recall, after a week, then again after another week, I had to send more documentation. Then after about 2 weeks, I had the check. So figure around a month in total. Maybe 6 weeks.
Dec 10, 2013, 6:51 am
#12
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 521
Flight canceled...didn't know I could have gotten reimbursed for hotel/meals from CC!
Hi all,
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
Jan 21, 2014, 8:58 pm
#13
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Is a misconnect considered a travel delay?
Jan 27, 2014, 4:51 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,317
Hi all,
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I have to use a corporate card for corporate travel, so I don't get these benefits, but I don't need them when the company's paying.
If a misconnect involves a 12 hour or overnight delay, and the misconnect wasn't your fault, then I assume you're fine.
I filed a claim last week. I had to overnight in ORD after UA canceled my connection due to weather. I made sure I got the delay verification from in the United Club before leaving.
They said I could email the claim form, so I did that rather than fax or mail. I haven't heard anything back though. I'm hoping this all goes smoothly
Definitely my favorite benefit of the card.
Jan 27, 2014, 6:46 pm
#15
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
A Chase rep told me that travel delay due to weather is not covered.