Can't downgrade Amex HH Surpass to free card?
Apr 21, 2013, 12:29 pm
#1
Original Poster
Join Date: Sep 2011
Location: STL
Programs: Hilton Diamond, Marriott Silver, UA Silver, US DMS, AA, HA, WN
Posts: 41
Can't downgrade Amex HH Surpass to free card?
I've had a Hilton Amex for a couple years now, first the no-fee one, then I upgraded to Surpass back in December. I just took a new job and won't be traveling as much, so I sent a secure message asking to be downgraded back to the no-fee. Here's the Amex response:
Anyone ever received this before? Why won't they let me downgrade? Should I call Amex CS or am I stuck with the Surpass?
Dear Mr. xxxx,
As you are interested in Hilton HHonors Card without the annual fee, the best way forward is to apply for a new Card online.
You can conveniently complete the online application process at (link).
To apply by phone for a Hilton HHonors Card, simply call us anytime at 877-621-2639.
I reviewed your Card and I see that currently there is no offer available for product change. So we will not be able to downgrade or change your existing Card.
We would appreciate your understanding and look forward to assist you.
As you are interested in Hilton HHonors Card without the annual fee, the best way forward is to apply for a new Card online.
You can conveniently complete the online application process at (link).
To apply by phone for a Hilton HHonors Card, simply call us anytime at 877-621-2639.
I reviewed your Card and I see that currently there is no offer available for product change. So we will not be able to downgrade or change your existing Card.
We would appreciate your understanding and look forward to assist you.
Anyone ever received this before? Why won't they let me downgrade? Should I call Amex CS or am I stuck with the Surpass?
Apr 21, 2013, 1:04 pm
#2
Join Date: Aug 2011
Location: The Phoenix Desert
Programs: Hilton Cubic Zirconia, Marriott Fools Gold
Posts: 1,692
If you just upgraded in December you might as well wait til the annual fee is due again before you cancel... Then you will at least still get the perks of gold if your travel schedule changes again.
Apr 30, 2013, 9:16 pm
#4
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
See the Surpass thread for much more on this situation. Start at post # 2094.
http://www.flyertalk.com/forum/hilto...press-140.html
http://www.flyertalk.com/forum/hilto...press-140.html
May 3, 2013, 6:03 pm
#5
Join Date: Sep 2009
Location: Charlotte, NC
Programs: AA Exec Plat, RCplatinum, Hyatt diamond
Posts: 196
I've had a Hilton Amex for a couple years now, first the no-fee one, then I upgraded to Surpass back in December. I just took a new job and won't be traveling as much, so I sent a secure message asking to be downgraded back to the no-fee. Here's the Amex response:
Anyone ever received this before? Why won't they let me downgrade? Should I call Amex CS or am I stuck with the Surpass?
Anyone ever received this before? Why won't they let me downgrade? Should I call Amex CS or am I stuck with the Surpass?Fast forward to Monday. I emailed Amex and stated that I was unhappy with Hilton's point devaluation but was happy with Amex and asked if I could change the card again to a Costco True Earnings Card. Within a couple of hours I got an response stating I could not switch to the Costco card but if I wanted rewards I could switch to the Blue Cash or Blue Cash preferred. I asked for the Blue Cash Rewards. This morning my card has been switched on the website.
Two cards swaps in less than 6 months. I would ask again
May 4, 2013, 12:25 pm
#6
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator action
Thread transferred to HHonors forum, the primary discussion venue for all Hilton topics including co-branded credit cards.
May 4, 2013, 2:35 pm
#7
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Amex will prorate the fee refund if the OP cancels, and canceling will not affect gold status.
May 6, 2013, 5:54 am
#8
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 329
I had the Surpass card had no issues downgrading to the no fee card. I did this soon after the announcement of the deval and after receiving the new Cit card. Wonder why they would have changed this policy and what the benefit to them would be for them to deny the downgrade.