Airtran Reward Changes/Cancellations

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  #1  
stallion114 , Sep 30, 2011 12:13 pm
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I had 8.5 credits with one about to expire last night and booked a oneway to Cancun on a saturday before the expiration.

Can I change the date of my flight forward or back for free as long as it is not an hour before departure. It appeared that I could do this free of charge, but now I am afraid it will redeposit my credits if and when I make a change and end up costing me any credits that have expired between now and the day I make a change.

Can someone please clarify this policy?

Thanks,
Stallion
  #2  
djs , Sep 30, 2011 1:52 pm
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I'm sure someone will have a better answer, but this may be a case where it's worth paying the phone fee (if any) to have an agent make the changes.
  #3  
stallion114 , Sep 30, 2011 4:06 pm
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Thanks for the tip that makes sense.

If anyone can confirm whether my theory should work please let me know.
  #4  
henryf , Oct 1, 2011 3:39 am
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Call an A+CSR. Historically, reward travelers have been allowed a single itinerary change without charge, The 1 hour before flight time part might be dicey....it is possible that a gate agent could do this for you..I'm not sure
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