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Resort Fees : How are benefits that are already free handled at SPG properties ?

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Old Dec 6, 2014, 7:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TravelinSperry
If no alternative amenity was offered by the FrontDesk for Platinum Members, please use the following template when writing in to Customer Service:

I recently stayed at XX.

The following problem occurred:

Resort fee charged by this property covered amenities already included in my Platinum status (free Internet). The property did not offer alternative amenities. Please advise.

Kind regards

If the Customer Care officer have no clue about this, please advise them to:

Access their intranet site and reference a document there entitled "Resorts: Resort Charge Alternate Replacement Item for Platinum/VIP Members".

They will find this document in the SPG Learning Center under the Resorts/Hawaii section. If after reading this document, the customer care person has difficulty filing a formal complaint on your behalf, please ask to speak to their supervisor.



North America

United States
California - Le Meridien Delfina Santa Monica - Fee: $18.00 daily; Replacement Amenity: Full breakfast
California - Westin Mission Hills & Resort - Fee $35 daily; Replacement Amenity: $5 credit off fee.
Florida - The Westin Cape Coral Resort at Marina Village - Fee: $15.00 daily (tax not included); Replacement Amenity: None offered
Florida - Sheraton Lake Buena Vista - Fee: $19.00 daily (tax not included); Replacement Amenity: Fee waived for Platinum guests
Georgia - The Westin Savannah Harbor Golf Resort & Spa: $22.47 (tax included); Replacement Amenity: None offered
Hawaii - Sheraton Kauai Resort - $31.25 daily (tax included); Replacement Amenity: Free valet parking
Hawaii - Sheraton Princess Kaiulani - $26.18 daily (tax included); Replacement Amenity: None offered
Hawaii - Moana Surfrider, A Westin Resort & Spa, Waikiki Beach - $31.41 daily (tax included); Replacement Amenity: 250 Starpoints
Hawaii - Sheraton Waikiki, Waikiki Beach - $31.41 daily (tax included); Replacement Amenity: 250 Starpoints per night
Nevada - SLS Las Vegas - $30.00 daily (plus $3.60 tax); Replacement Amenity: Two free drink tickets
Nevada - W Las Vegas - $32.00 daily (tax not included); Replacement Amenity: Two free drink tickets
New Mexico - La Posada de Santa Fe - $30.00 daily (tax not included); Replacement Amenity: None offered

No Longer Charging a Resort Fee
North America
United States
Hawaii - The Royal Hawaiian, a Luxury Collection Resort, Waikiki - Previously, $36.65 (tax included); Replacement Amenity: None offered. As confirmed on January 31, 2016 (online and in person), the Royal Hawaiian no longer has a resort fee. This is applicable to all guests.
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Resort Fees : How are benefits that are already free handled at SPG properties ?

 
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Old Sep 27, 2010, 9:00 pm
  #1  
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Resort Fees : How are benefits that are already free handled at SPG properties ?
We have a long thread on properties charging Platinums resort fees for items that are already included in the SPG benefits.

Recently, SPG has decided that these properties need to give Platinums alternate amenities.

Can people use this thread to list how this is now being handled. The other thread is quite long and it would be nice to have one place where the alternate amenities are listed, no?

Thanks.
JFKSFOLAX_friend is offline  
Old Sep 28, 2010, 1:38 am
  #2  
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Originally Posted by JFKSFOLAX_friend
We have a long thread on properties charging Platinums resort fees for items that are already included in the SPG benefits.

Recently, SPG has decided that these properties need to give Platinums alternate amenities.

Can people use this thread to list how this is now being handled. The other thread is quite long and it would be nice to have one place where the alternate amenities are listed, no?

Thanks.
Is there a thread that talks about SPG deciding these properties need to deliver more to Plats?
If so, I have a few ideas.
CNWO4LIFE is offline  
Old Sep 28, 2010, 6:25 am
  #3  
 
Join Date: Apr 2010
Location: London (Transplant from EWR)
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How about somethine location specific. We are going to the Sheraton @ Steamboat. How about throw in some sort of a diso.... for lift tickets? Not saying they should cover my 4 day pass, but how about $50 off or something. How about a complimentry tune and sharpen? Voucher for those overpriced mountain photos.
Flyinace2000 is offline  
Old Sep 28, 2010, 7:50 am
  #4  
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Originally Posted by CNWO4LIFE
Is there a thread that talks about SPG deciding these properties need to deliver more to Plats?
No, just that they have to substitute another amenity if their resort fee includes something already available to Platinum membes. http://www.flyertalk.com/forum/14684445-post231.html
mahasamatman is offline  
Old Sep 28, 2010, 10:17 am
  #5  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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Posts: 31,593
Anyone experiencing resistance to the newly-installed policy regarding alternative amenities for Platinums should contact Corporate Customer Service and send the ensuing file number to Thyetus or me so we can have the SPG corporate office follow up as well.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Sep 28, 2010, 10:52 am
  #6  
 
Join Date: Jul 2010
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I will confirm what the Equinox offers this weekend.
KingBraden is offline  
Old Sep 28, 2010, 11:17 am
  #7  
 
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Thanks for the heads up. I looked up what is included in the Steamboat Sheraton's resrot fee (currently $17 but going up to $20) and here is what i saw that would be duplicatation of Plat benifits:

1. High Speed Internet Access in the guestroom
2. Two bottles of water daily (is this one a plat benifit?)

Is there a thread talking about what hotels have been subing in?
Flyinace2000 is offline  
Old Sep 28, 2010, 11:29 am
  #8  
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Originally Posted by Flyinace2000
Two bottles of water daily (is this one a plat benifit?)
No, it isn't.

Originally Posted by Flyinace2000
Is there a thread talking about what hotels have been subing in?
That's what this thread is for.
mahasamatman is offline  
Old Sep 28, 2010, 12:36 pm
  #9  
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Originally Posted by Flyinace2000
Is there a thread talking about what hotels have been subing in?
Umm...yeah, it is entitled "Resort Fees for Plats: Pls Post How Properties Are Handling "Alternative" Amenities" (i.e., this one).
JFKSFOLAX_friend is offline  
Old Oct 7, 2010, 6:48 am
  #10  
 
Join Date: Apr 2010
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::Face Palm::

Any one have any luck with alternate amenities?
Flyinace2000 is offline  
Old Oct 7, 2010, 7:26 am
  #11  
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Originally Posted by Flyinace2000
Any one have any luck with alternate amenities?
So far, most of us are probably still having luck with no resort fees (bookings made before they were instituted).
mahasamatman is offline  
Old Oct 7, 2010, 7:57 am
  #12  
 
Join Date: Aug 2007
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Originally Posted by Flyinace2000
::Face Palm::

Any one have any luck with alternate amenities?
I have a reservation at the Westin Maui coming up in December. Does anyone know what alternative they would offer there?
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Old Oct 7, 2010, 9:52 am
  #13  
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Originally Posted by theplug
I have a reservation at the Westin Maui coming up in December. Does anyone know what alternative they would offer there?
I am hoping people would proactively post their experiences.
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Old Oct 7, 2010, 4:37 pm
  #14  
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So William: and example is the Parker Palm Springs. They offer internet as part of their resort fee, so what could I ask for as an alternative?
itsaboutthejourney is offline  
Old Oct 7, 2010, 4:41 pm
  #15  
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The question isn't what should you ask for. The question is what are they proactively offering as required by Starwood policy?
mahasamatman is offline  



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