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Continental Elite-Level Members: Please Answer

Continental Elite-Level Members: Please Answer

 
Old Jan 3, 2007, 12:58 pm
  #1  
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Join Date: Oct 2006
Location: San Francisco, CA
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Continental Elite-Level Members: Please Answer

I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?
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Old Jan 3, 2007, 1:03 pm
  #2  
 
Join Date: Aug 2003
Posts: 247
Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?


2) What one elite benefit would you like to be offered that you currently aren't being offered?


3) If you could ask one question of the managers of the elite program, what would it be?

1____priority security, boarding and bag tags

2_____priority stand by

3____how many elite members are there?
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Old Jan 3, 2007, 1:28 pm
  #3  
 
Join Date: Oct 2003
Location: TX
Posts: 2,734
Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?
1____priority security, boarding and bag tags
2____priority stand by; life time status
3____Will CO ever consider getting something like UA's System Wide Upgrades or AA's VIP for top elites?
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Old Jan 3, 2007, 1:33 pm
  #4  
 
Join Date: Jan 2005
Programs: Amex Centurion
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Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?

(1) EliteAccess to security and baggage lines (where available)

(2) Systemwide upgrades

(3) Please do something regarding the extremely limited transcon upgrades and/or the small seat pitch/uncomfortable seats in coach (making upgrades/FC that much more desirable)
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Old Jan 3, 2007, 1:36 pm
  #5  
 
Join Date: Mar 2006
Location: Houston
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Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?

1. Priority screening, boarding & bag tags
2. Priority standby
3. Any immediate plans to add status above plat?
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Old Jan 3, 2007, 1:44 pm
  #6  
CLG
 
Join Date: Dec 2003
Location: Houston, TX USA
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Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?
1. EliteAccess: Priority screening, baggage, and boarding.

2. Lifetime elite status / system-wide upgrades (tied for top lacking benefit in my book)

3. Why is your OnePass attitude such a "what have you done for me lately" instead of looking at a person's true long-term loyalty?

CLG
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Old Jan 3, 2007, 1:46 pm
  #7  
 
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
1. 'Unlimited' Domestic upgrades

2. Some way of acheiving 'Infinite Elite" status, even if CO were to make it a game and 'anoint' its top 50 flyers by EQM yearly.

3.What is the priority list and time horizon for locations for new PCs (Like TPA?)
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Old Jan 3, 2007, 1:49 pm
  #8  
 
Join Date: May 2006
Location: DC & NYC
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Posts: 128
Originally Posted by lynda_insideflyer
I am conducting research for an upcoming article in InsideFlyer magazine about elite-level memberships and would like your answers to the following questions. Either respond here or at [email protected].

Thank you!

1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?
(1) Priority Boarding (to get overhead bin space when flying in coach)

(2) Embossed Elite Level Baggage Tags each year along with Membership Credentials

(3) Why don't you stop giving away Elite Level benefits, earned by some over a year of spending on flights, for the price of a credit card?
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Old Jan 3, 2007, 1:50 pm
  #9  
 
Join Date: Sep 2006
Location: Miami
Programs: AA 9 Million Miler, UA 1K, DL Plat, SPG Plat, Amex Centurion
Posts: 28
1) Free upgrades. (Not like AA where you need to use "coupons".)
2) Blocking of the adjacent seat in coach, when possible. (AA does)
3) Why don't you offer Lifetime Status anymore> (AA does)
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Old Jan 3, 2007, 2:05 pm
  #10  
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To those who have requested Priority Standby, recall that Continental has promised to give us this soon
  1. Domestic upgrades / Priority phone line / security line / baggage handling
  2. Some sort of lifetime status benefit for long-time elites / Blocking middle seats next to elites
  3. When will you improve the elite seating section to offer more room or other real improvements rather than just a seat closer to the door (and on the 757-200 power ports that the rest of coach will soon have)?

Last edited by Xyzzy; Jan 3, 2007 at 4:19 pm
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Old Jan 3, 2007, 2:21 pm
  #11  
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1) Priority check-in/security/boarding/phone lines and elite upgrades.

2) Blocking middle seats in coach next to elites; a more comfortable coach seat design; some sort of lifetime elite status or benefit when reaching major milestones, like 1 million EQMs, 2 million EQMs, etc. (or even for 1 million BIS miles).

3) Why not devote resources to designing a more comfortable coach seat that will fit within your size and weight goals?
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Old Jan 3, 2007, 2:21 pm
  #12  
 
Join Date: Sep 2006
Location: CLE
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Originally Posted by lynda_insideflyer
1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

2) What one elite benefit would you like to be offered that you currently aren't being offered?

3) If you could ask one question of the managers of the elite program, what would it be?

1. Elite Phone Line/Access Line/Luggage tagging
2. SWUs or Lifetime/higher Elite Status
3. Have you ever flown on an ERJ for a 3 hr flight (ex. CLE-DFW) and can admit you like it? Or would you try to schedule 73x's through IAH?
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Old Jan 3, 2007, 2:43 pm
  #13  
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1) What one benefit that you receive as an elite-level member in OnePass do you value the most?

Complimentary upgrades (By far) because the coach seats are jammed together and make me CRAZY when I'm stuck back there.

2) What one elite benefit would you like to be offered that you currently aren't being offered?

Lifetime Elite (like AA does...!!)

3) If you could ask one question of the managers of the elite program, what would it be?

Could you please ask the staff at EWR to be a bit friendlier and more accommodating?

Last edited by Bonehead; Jan 3, 2007 at 2:54 pm
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Old Jan 3, 2007, 2:49 pm
  #14  
 
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,006
1) What one benefit that you receive as an elite-level member in OnePass do you value the most?
- Upgrade

2) What one elite benefit would you like to be offered that you currently aren't being offered?
- Lifetime Elite Status

3) If you could ask one question of the managers of the elite program, what would it be?[/QUOTE]

- What's going to happen with OnePass if merge with United Airlines?
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Old Jan 3, 2007, 3:01 pm
  #15  
 
Join Date: Aug 2005
Location: Santa Monica, CA
Programs: AA CK, Marriott Plat
Posts: 193
1) What one benefit that you receive as an elite-level member in OnePass do you value the most?
- Free access to PC as a Plat traveling internationally

2) What one elite benefit would you like to be offered that you currently aren't being offered?
- Upgrades on international flights (vs an employee being upgraded)

3) If you could ask one question of the managers of the elite program, what would it be?[/quote]
- How many BIS miles does he/she actually fly?
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