I was on that flight and it mostly happened as described in the article. It was quite an experience! He was being restrained in 12A and the entire mini-cabin could here the whole thing. Not for delicate ears. The soldier and the doctors (who were passengers) were great.
Quick correction, though... There were no hotels. We were given 15E vouchers for sandwiches at lunch and then just waited around hoping for information. They ended up flying a 767 to deliver a new crew - I don't know how they are going to get that back
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I was so delayed and exhausted that I ended up staying at a hotel in Manchester instead of making it all the way home. At least I got some HHonors points out of it
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Dr. PITUK