i did it as EBB with a C ticket on CPH ARN. Arrived at the airport 20 minutes before departure of the previous flight, i had checked in online for my later flight so could go directly through security. I arrived at the gate 5-10 minutes before departure and they changed my booking and i boarded among the last. They had not completed boarding though when i arrived.
Boarded last, door closed while I was still standing up and when I sat down the purser came to me and apologized for the misinformation at the gate regarding food and that I was absolutely to be served etc etc.
Pretty good experience.
Great to hear the situation is improving!
This is exactly what LH is doing for HONs and the kind of service I suppose a very frequent flyer would appreciate when spending so much time at airports anyway.
Otherwise the reading so far of your experiences has been pretty sad, it mostly sounds like the same experience I get as EBG (which in too many ways isn't anything to get excited about).
Considering the poor state of SAS and the time and money you spend with SAS they should definitely look after you much much more.
Perhaps time to send all staff to EBP training?
i did it as EBB with a C ticket on CPH ARN. Arrived at the airport 20 minutes before departure of the previous flight, i had checked in online for my later flight so could go directly through security. I arrived at the gate 5-10 minutes before departure and they changed my booking and i boarded among the last. They had not completed boarding though when i arrived.
Yes, that is supposed to work on a C-ticket, but as many of us have experienced a busy gate agent will not bother but will send the flight away "on-time" (as it is the pax fault they don´t staff the gate properly). At this special occasion it had definately not worked out without the EBP and the "on-time-manager" coming to take care of it.
On a side note; for one single staff to board a full A321 is to understaff a bit too much, innit? Maybe the new On-Time-God/Manager should simply work at the gate boarding pax instead?
...Perhaps time to send all staff to EBP training?
Well, yes. What they have promised is to change the layout of the pax manifest. Then obviously the pursers need to know what to do next. It is pretty damn obvious the pax is EBP if paying with a black co-branded MC/DC.
Also they seemed to have trained the staff at the CPH Fast Track. Things seems to run smoother there the last month or so.
SK should really print out EBS/*S, EBG/*G and EBP/*G big and bold on the boarding passes and on the print out you get at the gate. Should actually be very easy IT-wise as that information is in the check in-system?
For a EBP or EBG you then just show the gate print out to the purser when boarding to make it very easy for them. A lot of pax are showing their BP when boarding and I don´t know why, but this could be a good reason to start the practise.
So far LHR is the only station I have seen with a Pandion stamp at CI.
It is pretty damn obvious the pax is EBP if paying with a black co-branded MC/DC.
DC is also black? Hmmm ... I wonder if they wouldn't check it really well and would not notice the missing bird in case the passenger is carrying black DC (not the Pandion DC).
DC is also black? Hmmm ... I wonder if they wouldn't check it really well and would not notice the missing bird in case the passenger is carrying black DC (not the Pandion DC).
The Diners Club Pandion card actually has a kind of weird layout. It is solid black at the bottom and the regular Diners colors on top with the word Eurobonus in black and Pandion in white and a shiny gold Pandion logo in the top corner. I will take a picture and post it some day soon. It doesn´t really follow the design line at all but I like it still.
DC is the SQ of credit cards.
The Diners Club Pandion card actually has a kind of weird layout. It is solid black at the bottom and the regular Diners colors on top with the word Eurobonus in black and Pandion in white and a shiny gold Pandion logo in the top corner. I will take a picture and post it some day soon. It doesn´t really follow the design line at all but I like it still.
DC is the SQ of credit cards.
Bummer, then the FA cannot make a mistake between DC Premium and DC Pandion. DC Premium is completely black and doesn't have any kind of SAS branding (even if the customer had co-branded card before Premium).
Programs: SAS EBG, CSA OK Gold, Finnair Plus, LH Miles&More, AF F+,Hilton HH
Posts: 21
Quote:
Originally Posted by SK_RSJ
Was booked on a later flight out of CPH yesterday but arrived at the airport exactly 13 minutes before the earlier flight was to depart. 2 hours between ARN flights for the summer, so I rushed to the *G check-in. Lady of course said it was too late, flight was closed etc. Then suddenly: "Oh, you are Pandion" and she called the gate (or some function inside the airport, dunno). And asked me to rush to the gate.
The gate agent didnīt have a clue and did not want to handle my case, said it was too late. Then suddenly comes the "On Time Manager" (is that a new title at SAS? She had a badge with the title), took my EBP card and quickly handed me 1D BP but apologized there was no meal for me (was booked in C with Y+ cabin on flight).
Boarded last, door closed while I was still standing up and when I sat down the purser came to me and apologized for the misinformation at the gate regarding food and that I was absolutely to be served etc etc.
Pretty good experience.
Dear Sk_RSJ, I am truly happy for you but doesnt this show that the only ones who maybe should get some kind of service in SAS are EBPs? All the rest of should just be treated like the enoying creatures we are for the holy SAS staff, who are the most underpaid in the world etc etc.
Imagine if all passengers were to get that service you now got. Would that create some kind of loyalty to SAS? Would that solve some of CEO Janzons problems? I think Yes. Last week flew CDG-CPH and had 1 hour in CPH. Due to late arrival from CDG, we had 5 minutes before CPH-TLL was leaving. Do you think they asked OV to wait for me and one more pax? No we ran like Musse from B8 to A9 just to see how the gate was removed. I guess all because SAS rebooked us too early. The result? We had to spend the night in CPH and I came to work at 13.00 next day. Not very nice.
Imagine if all passengers were to get that service you now got. Would that create some kind of loyalty to SAS? Would that solve some of CEO Janzons problems? I think Yes.
I think NO. Delaying flights for late passengers would not be appreciated by the passengers already boarded, waiting to takeoff and often having connections at the other end they need to catch.
Dear Sk_RSJ, I am truly happy for you but doesnt this show that the only ones who maybe should get some kind of service in SAS are EBPs? All the rest of should just be treated like the enoying creatures we are for the holy SAS staff, who are the most underpaid in the world etc etc.
.
Geezz... We are talking about customers who are spending hundreds of thousands of Kroner here. Of course, they should get extra service!
In my company we of course give better service to our very best customers, that's the way things work in this world..
Programs: SAS EBG, CSA OK Gold, Finnair Plus, LH Miles&More, AF F+,Hilton HH
Posts: 21
Quote:
Originally Posted by Wilbur12
I think NO. Delaying flights for late passengers would not be appreciated by the passengers already boarded, waiting to takeoff and often having connections at the other end they need to catch.
Wilbur, I forgot to tell you that we were partly late out of CDG because two Danes came 30 minutes late so we missed our slot time. (The plane was 20 min late into CDG and on top the two Danes with 10 min extra delay)This resulted in me coming home 14 hours later due to missed last connection in CPH. I have also been sitting many times in the same plane in CPH waiting for people coming in late from Milano or other places. Here we needed like two minutes more and we would have made it even before departure time.
Were is the logic in waiting for Danes in M class in Paris but not Swedes in C class EBG out of CPH to TLL with the last connection?
Programs: SAS EBG, CSA OK Gold, Finnair Plus, LH Miles&More, AF F+,Hilton HH
Posts: 21
Quote:
Originally Posted by tommy777
Geezz... We are talking about customers who are spending hundreds of thousands of Kroner here. Of course, they should get extra service!
In my company we of course give better service to our very best customers, that's the way things work in this world..
Tommy, Where is the difference between an EBG spending 249000 SEK yearly with EBG and an EBP spending 251000 SEK yearly? My point is that SAS must improve their services a lot, also for EBP as we can read here. I fly a lot Czech Airlines (OK) as well and their service and friendliness is simply much better. These are people from behind the iron curtain, former Soviet satellite states and they are better than us Scandinavians. Geezz...Houston we have a problem!!!!
I flew Aeroflot some time ago and this famous 'service' company has soon better airplanes and better service than SAS. At least the stewardesses are youger and more beautiful. If I would have told you during the years of Jan Carlzon at SAS that in 20 years SAS will have older planes than Aeroflot and better service, you would have laughed at me. Cheers mate!
Bummer, then the FA cannot make a mistake between DC Premium and DC Pandion. DC Premium is completely black and doesn't have any kind of SAS branding (even if the customer had co-branded card before Premium).
OT: But is DC Premium only offered in Finland or other Nordic countries as well? Is it comparable to Amex platinum or Centurion?
DC Premium is completely black and doesn't have any kind of SAS branding (even if the customer had co-branded card before Premium).
