Are they monitoring this forum or did you complain to get that service?
Complaint letter after being charged the SEK 20:- for water (even paying with the black card) for the XX time.
Not that I can´t spend SEK 20:-, but I´m trying to help these guys a bit with their service concept and I have noticed the EBP kind of kicks up more dust at CR than EBG.
Apart from domestic flight with a single P-class cabin, this is purely stupid from SAS! Pandion should just be booked into Y class whatever fare is paid and that would make the process much easier! In case the pandion is charged in P class, he needs to collect receipts, send them, SAS need to process them => a lot of wasted time/money for not that much! In case the Pandion does not pay, it feels strange for the other passengers that have to pay (without counting the inventory they certainly maintain with payment/food/drinks in order to have some controlling behind).
For sure for EBP but also with EBG. On my last four European flights in Y+ from CPH I have been almost alone in 8-10 rows while poor M-pax have been packed in the back. That is totally stupid.
I believe that 95% of the pax who book and pay for Y+ do it because of flexibility/fast track/company agreement and not because of the infilght service so it will not have much negative impact on the yield anyway.
Programs: Lufthansa Senator, SAS EB Gold, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
Posts: 1,763
Quote:
Originally Posted by BHIL
For sure for EBP but also with EBG. On my last four European flights in Y+ from CPH I have been almost alone in 8-10 rows while poor M-pax have been packed in the back. That is totally stupid.
I believe that 95% of the pax who book and pay for Y+ do it because of flexibility/fast track/company agreement and not because of the infilght service so it will not have much negative impact on the yield anyway.
This could be solved in other ways than consistently upgrading EBG/EBP, even if it would be nice.
The problem is that they don't care to move the dividers according to the load. Often you see 1/4 business, 1/3 eco-flex and the rest eco. Allocate enough space so that the eco-flex lot can have a free middle seat and then seat eco passengers in the rest of the cabin.
Always upgrading all EBGs to Y+ is not a wise move if you ask me. How to handle parties with one EBG? How to get EBG to book B? Should this be done at CI (making ASR worthless)?
I think SK should:
-Start use vouchers (Y+ upgrades, drink chits etc)
-Introduce complimentary coffee and soft drink for EBG travelling in BOB cabin if paying with a co-branded card (easy to handle the process for crew - this is done today for TPC, they get a small coffee cup sticker to put on the TPC card)
Good idea except that there shouldn't be a requirement to use co-branded card, simple EBG identification should be enough. Not all EBGs have co-branded cards and in some cases you cannot for example get a co-branded Diners card (DC will arrive without co-branding).
Excellent idea by SK_RSJ.
Especially the voucher part. It would be a very nice recognition to be given a couple of upgrade vouchers on renewing your EBG for example. And some more when reaching Pandion.
Programs: AC Elite *G :: LH Sen *G :: IC Royal Amb :: PC Plat :: HH Diamond
Posts: 1,909
Quote:
Originally Posted by Fnate
Excellent idea by SK_RSJ.
Especially the voucher part. It would be a very nice recognition to be given a couple of upgrade vouchers on renewing your EBG for example. And some more when reaching Pandion.
I have seen some other airlines do this.
Me self, OFFlyer and Tommy777 asked SAS EB about this last year, the response from SAS was that their own customer surveys didn’t indicated that this was a feature which Gold members valued very high. You can find out more about our meetings with SAS EB by searching for “focus group”.
Me self, OFFlyer and Tommy777 asked SAS EB about this last year, the response from SAS was that their own customer surveys didn’t indicated that this was a feature which Gold members valued very high. You can find out more about our meetings with SAS EB by searching for “focus group”.
I see. I searched for focus group, but could not find it. But if they are reffering to their surveys it is no wonder why they got this answer. Questions are a bit like "What is most important for you as a frequent traveller? a) Airline safety or b) Free upgrades." I am of course streching it a bit, but their questions are often a bit difficult.
Programs: EBP(SK*G), Flying Blue Silver, PC Gold, SWPG Gold, HHonors Gold
Posts: 60
Bah, I hate vouchers - they tend to be left behind, lost or otherwise forgotten, when you finally remember to use them, there's no availability - or you end up racing to use them before they expire.
Give me complimentary upgrades, with some regularity, and I'm a happy chap Actually, with this year’s requalification SAS CEO claimed they were to increase the recognition shown EBP's. The weeks following, I was upgraded from M to Y and Y to C much more often, than the months before. Then sometime in May, this change seemed to be reversed and I hardly received any recognition; hell, I even ended up paying for coffee with my black MC or Diners on multiple occasions’ intra-Europe.
That said, we just flew to BKK on award trip in C. Not sure if we received any special in-flight attention, but landside we were greeted by a SAS ground-staff that escorted us through immigrations. Instead of having to queue up with the average Joes, we blasted through the VIP/CD counter with a smile, and were on our way with our baggage, long before the rest of the plane got to speak with the immigration officer. Now, if they’d only provide the same service in the US
As I have posted above you could probably send your BOB receipts to CR and get money back. The more I think about it I think i will do that. Not really for the money but to make a point.
As I have posted above you could probably send your BOB receipts to CR and get money back. The more I think about it I think i will do that. Not really for the money but to make a point.
I think you should definitely do that. We all know that the BOB purchases are not that expensive but the extra work will make SAS to think that something is wrong and they will make sure the policy works. If all EBPs would do that then in the end they would probably make sure the policy works 100%.
Location: Denmark, SK*G (15 years in a row - but never EBP, FB (GOld)
Posts: 208
Quote:
Originally Posted by SK_RSJ
Always upgrading all EBGs to Y+ is not a wise move if you ask me. How to handle parties with one EBG? How to get EBG to book B? Should this be done at CI (making ASR worthless)?
I think SK should:
-Start use vouchers (Y+ upgrades, drink chits etc)
-Introduce complimentary coffee and soft drink for EBG travelling in BOB cabin if paying with a co-branded card (easy to handle the process for crew - this is done today for TPC, they get a small coffee cup sticker to put on the TPC card)
Which little coffee cup sticker? I have had a TPC for months now and still have to pay for tea and coffee if travelling in M....
Was booked on a later flight out of CPH yesterday but arrived at the airport exactly 13 minutes before the earlier flight was to depart. 2 hours between ARN flights for the summer, so I rushed to the *G check-in. Lady of course said it was too late, flight was closed etc. Then suddenly: "Oh, you are Pandion" and she called the gate (or some function inside the airport, dunno). And asked me to rush to the gate.
The gate agent didn´t have a clue and did not want to handle my case, said it was too late. Then suddenly comes the "On Time Manager" (is that a new title at SAS? She had a badge with the title), took my EBP card and quickly handed me 1D BP but apologized there was no meal for me (was booked in C with Y+ cabin on flight).
Boarded last, door closed while I was still standing up and when I sat down the purser came to me and apologized for the misinformation at the gate regarding food and that I was absolutely to be served etc etc.
Pretty good experience.
Was booked on a later flight out of CPH yesterday but arrived at the airport exactly 13 minutes before the earlier flight was to depart. 2 hours between ARN flights for the summer, so I rushed to the *G check-in. Lady of course said it was too late, flight was closed etc. Then suddenly: "Oh, you are Pandion" and she called the gate (or some function inside the airport, dunno). And asked me to rush to the gate.
The gate agent didn´t have a clue and did not want to handle my case, said it was too late. Then suddenly comes the "On Time Manager" (is that a new title at SAS? She had a badge with the title), took my EBP card and quickly handed me 1D BP but apologized there was no meal for me (was booked in C with Y+ cabin on flight).
Boarded last, door closed while I was still standing up and when I sat down the purser came to me and apologized for the misinformation at the gate regarding food and that I was absolutely to be served etc etc.
Pretty good experience.
