Airport-managed lounges discontinued for SAS passengers.
#196
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,634
G
#198
Join Date: Dec 2009
Programs: EB*D, M&M, IHG, Hilton Hhonors
Posts: 136
#199
Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 943
Here I am in the Dublin Airportnlounge waiting for my SAS flight to CPH. We are in September and still the check in is telling passengers (including me) that there is a lounge after security (in its literal sense this is true). Although I have a SAS plus fare I gained entry via my Premium Plus card but about 20 SAS passengers have sauntered up to the lounge over a period of an hour asking for entry.
I was not aware of the changes but I live in NZ and fly SAS every 2 years so SAS is not an airline I frequent.
Today there were some very annoyed *Gold passengers being denied entrance this morning and the receptionist said this happens every day.
SK just seems to have lost interest.
I was not aware of the changes but I live in NZ and fly SAS every 2 years so SAS is not an airline I frequent.
Today there were some very annoyed *Gold passengers being denied entrance this morning and the receptionist said this happens every day.
SK just seems to have lost interest.
#200
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Agreed, as I mentioned in another thread I emailed to complain about this in EDI a few weeks ago, to the Diamond email address. I haven't received a reply, when normally the response time is within 48 hours. The feedback is just going in the bin.
#202
Join Date: Sep 2012
Location: AGH
Posts: 5,948
Write to the customer service. Anyhow, you only get a canned response and nobody actually cares what you said.
#203
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,878
If passengers remain, but just write a complaint from time to time, there is zero reason to rethink the decision.
#204
Join Date: Dec 2015
Programs: EUROBONUS SILVER
Posts: 61
I just want to mention here that I am on of those guys who SAS lost their Business from because of the lounges. I am flying BRU-VNO quite often, and would have reached SAS gold quite easy because of the segments but was flying SAS plus quite often on top of that aswell. But no lounge access and fast track in VNO made SAS GOLD worse for me then choosing Miles and More airlines (often more convenient connections) where i would not make gold but silver. As with silver I will more or less get the same as sas gold.
I am not to sure if they lost a lot of customers but I am sure that I am not the only one who made this calculation. I used my Eurobonus points to fly to Svalbard. So no more super cheap domestic redemptions. That is the downside..
I am not to sure if they lost a lot of customers but I am sure that I am not the only one who made this calculation. I used my Eurobonus points to fly to Svalbard. So no more super cheap domestic redemptions. That is the downside..
#205
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
I'm now rerouting my MAN-CPH route due to the lounge access being lost and
flying via Heathrow instead at least for the outbound.
Given that I'm originating in Sheffield which doesn't have an airport (and airfares from closer airports are just obscene... like, wow, I could fly to my family in Florida for what they want for economy flights if I went with my closest airports to end destinations of Malmo, Billund, Aarhus, Leeds, and Doncaster - I have zero good options here)
The Lufthansa lounge is far superior to anything Manchester has to offer. So, there is that. And the other lounges (which I'll explore in October) have shower facilities so one can recover from the train and metro before getting on the flight. Yay. That's nice...
flying via Heathrow instead at least for the outbound.
Given that I'm originating in Sheffield which doesn't have an airport (and airfares from closer airports are just obscene... like, wow, I could fly to my family in Florida for what they want for economy flights if I went with my closest airports to end destinations of Malmo, Billund, Aarhus, Leeds, and Doncaster - I have zero good options here)
The Lufthansa lounge is far superior to anything Manchester has to offer. So, there is that. And the other lounges (which I'll explore in October) have shower facilities so one can recover from the train and metro before getting on the flight. Yay. That's nice...
#206
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
I should submit my own angry emails for the lounge decision. The annoyance is profound.
#207
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,933
To me the United Club there is really nice. It is a 10min walk one way, but if you have some time to spend it is worth it.
#208
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
Will look forward to checking it out. My experience with United lounges so far has been limited to the one in Orlando and that wasn't so great but better than nothing.
#209
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Silver, TK Gold, Hhonors Gold, Accor Plus Gold, Bonvoy Gold, Radisson Premium
Posts: 1,021
Two weeks back I flew BCN to ARN flying SK in Y using my TK Gold Card. BCN is one of those airports served by several contract lounges - as per the Star Alliance Website and also provides Gold Fast Track as per the Star Alliance Website.
At Fast Track I get turned away saying "not at Barcelona".
At a lounge with a big Star Alliance logo on it I get turned away after being shown a letter about the termination and I get to do the walk of shame. (Several others were in the same position.)
I had a choice on this flight - Norwegian or SK. SK was double the price. I know which one I'll choose next time.
At Fast Track I get turned away saying "not at Barcelona".
At a lounge with a big Star Alliance logo on it I get turned away after being shown a letter about the termination and I get to do the walk of shame. (Several others were in the same position.)
I had a choice on this flight - Norwegian or SK. SK was double the price. I know which one I'll choose next time.
#210
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,947
Personally, I'd choose:
UA for its showers (and shower amenities )
AC/SQ for lack of crowds
SQ for its food
LH for convenience of the T2A flights only
Two weeks back I flew BCN to ARN flying SK in Y using my TK Gold Card. BCN is one of those airports served by several contract lounges - as per the Star Alliance Website and also provides Gold Fast Track as per the Star Alliance Website.
At Fast Track I get turned away saying "not at Barcelona".
At a lounge with a big Star Alliance logo on it I get turned away after being shown a letter about the termination and I get to do the walk of shame. (Several others were in the same position.)
I had a choice on this flight - Norwegian or SK. SK was double the price. I know which one I'll choose next time.
At Fast Track I get turned away saying "not at Barcelona".
At a lounge with a big Star Alliance logo on it I get turned away after being shown a letter about the termination and I get to do the walk of shame. (Several others were in the same position.)
I had a choice on this flight - Norwegian or SK. SK was double the price. I know which one I'll choose next time.