FlyingMoose

CPH airport ranks in my top 3 of worst security personnel in Europe, right after LHR and AMS. Rude, insulting, disrespectful, uncooperative, unnecessary intrusive and generally misinformed miserable people. I share Nacho's experience and then some.

It was even worse before SK fixed the problem with machine issued boarding cards after using online check-in and we had the "computer says no" problem. Impossible to have a reasonable argument with those people.

intuition

Well, I have had such encounters aswell, but lately the staff in the CPH express lane have been quite the opposite. Not sure what to make of that.


One or more of those labels can be put on pretty much any staff member at CPH, especially the last adjective, so if that is all you've got then it clearly is not something we can bash security for

nacho

I guess the express lane staff are better, once I was at a regular lane and a male security staff lifted up my top to check if I had belt on my jeans after I told him that I don't have a belt on. I told Mr. afterwards and he doesn't seem to think it's a big deal - at that point I almost wanted to slap him.

Since then I decided not to wear jeans but loose fit trousers to prevent this from happening again.

Yes I lot of airports turned into shopping malls - mostly in Europe as far as I have experienced. I use HKG quite a lot and it's certainly not like that, can't re-call German airports are like that either. I don't mind them putting shops at air-side but being the first thing through security and putting out bottles of alcohols. It's horrible if you have small kids because I had to make sure that they don't knock any of them down as the aisle are so narrow when it's packed with people.

fassy

Hmm, no... In general I can't complain about the staff in CPH. I never have any issues at the SK FastTrack and usually see a lot of smiles there. Same goes for the SK lounges, GA and transfer desks most of the time.

The only times I really was heavily annoyed by rude and inconsiderate behavior was when the SK FastTrack was closed and I had to go the other way... In all occasions the security guys were rude and insulting.

boosh

That sounds absolutely awful, I hope you reported that as in most countries that is not just an invasion of private life, but a violation of the penal code!!!!

Have you been to LGW? That if anything is even worse, as they not only drop in the middle of the duty free but have made the way out a small 'path' snaking through the entire shop.

Sounds like you don't really interact as much with airport staff as you do with SK staff? And if you go through the SK FastTrack then you are not subjected to the duty free? Lucky you!!!

fassy

I think the worst airports in this regards are some airports in the UK like MAN, GLA or BHX which FORCE you to walk all the way trough a narrow path the duty free shopping before you reach the plaza and gate area. ZRH does the same for exiting to the city but there at least the duty free is quite small.

I think in CPH it is not that bad, take a left or right and bypass the duty free if you do not like walking though it.

Yes, mostly dealing with SK staff (which in this forum do not have a great reputation either ) and using the SK FastTrack you have the option to pass duty free completely.

FlyingMoose

That is something ARN could improve on, letting people with fast-track access exit directly into the terminal. Avoiding the duty-free with lots of duty free liquor that you can't buy unless you're going to a minimal selection of destinations from terminal 5 because of Sweden's prehistoric liquor laws.

fassy

Also I would argue that most people with FastTrack access are traveling so much, they only will buy a few items a year and then can certainly backtrack to any duty free shop in the terminal.

Might be good idea to lead the casual tourist traveler though the shopping maze but for a frequent flyer it is just annoying - and to be honest I rather pay more in a local shop where I really get what i want e.g. a small batch gin from a local distillery, than buy some boring Sapphire, Beefeater or Tanquery at the duty free shop. Also I'm still not convinced the duty free is cheaper then the open market prices... t least not for someone living in Germany.

FlyingMoose

People that travel a lot will purchase duty/tax free in locations where they can maximise their financial gain. By definition that is not at any Scandinavian airport.

I do find the offer at ARN and CPH to be very decent and often much better than other major airports which makes it a bigger shame that it is useless.

highupinthesky

*A status doesn't matter unless there is a *G logo without an attached airline logo.

highupinthesky

I don't really think you and I disagree here.

boosh

Okay, you should inform CPH then....?

CPH-Flyer

CPH has no specific Star Alliance sign. That is one of the few things not in question. If it was a general Star Alliance fast track, it should be marked as Star Alliance Gold Track (whoever came up with that weird term) so nothing to inform them about in that context.

The question is on the applicability, and staff interpretation, of the individual airlines.

boosh

It is not a Gold Track no but your *A status obviously matter

CPH-Flyer

If it comes with the right airline and card combination. As does your one world Emerald if you fly the right airline, but not if you fly the wrong one. Air Berlin and JAL Emerald gets you no where.. SK *G Does not get you in with other *A carriers.

It is basically each airline taking care of their own elite members. NOT taking care of *G.