My recent travails with EuroBonus
#17
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
#18
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
Could you please provide the name of it? I think I'd like to try upgrading a bunch of upcoming long haul flights scheduled for next year...
Thanks!
#19
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
#20
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
#21
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
#22
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
In this case, SAS says no points since it was a Finnair operated flight. Finnair says no points since it was a Star Alliance ticket.
#23
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
It is not a problem of fault. The problem is that LH should pay for the points. They might be hard to convince, though. I would keep trying.
I think you fallen exactly in a trap between the two alliances. This should normally be the case that one of them pays, but the rules are incompatible here. One world requires a OW ticket (but you bought it as a *A codeshare), while *A requires *A metal, but you flown OW metal. This is a deadlock. As per rules of all programs known to me, you stand no chance in this case. It is a very quirky and unlucky case, I have to say!
I think you fallen exactly in a trap between the two alliances. This should normally be the case that one of them pays, but the rules are incompatible here. One world requires a OW ticket (but you bought it as a *A codeshare), while *A requires *A metal, but you flown OW metal. This is a deadlock. As per rules of all programs known to me, you stand no chance in this case. It is a very quirky and unlucky case, I have to say!
#24
Join Date: Jan 2014
Programs: EBD, BAEC GGL/CCR, Alitalia AlataPlus, Club Carlson Gold, SPG Plat100, HHD
Posts: 654
I had a complicated similar case earlier with MH-stock, CX-codeshare on CA metal (rebooking from MH when crediting BAEC). In the end this actually credited to EB as it was *A carrier, but it couldn't credit to BAEC (I could credit MH-Enrich but no idea what I would do with a few hundred miles there!)
In this case as others have said, it is LH that need to be contacted. EB cannot per their rules credit you for a LH-stock reroute.