EuroBonus on Austrian - broken link?
#1
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,960
EuroBonus on Austrian - broken link?
Hi all,
I'm not sure what is wrong but since half a year Austrian seems to have some inconsistencies regarding EB.
Last time I flew CPH-VIE I couldn't OLCI and at the airport I got my BP but couldn't enter the FFP. So I went to the desk and the lady added it manually - showing EB*G but the return BP which she also gave me SKG.
I didn't care much but wondered why it was different.
Then yesterday I was transiting in MUC to VIE and needed the BP. The LH agent printed it and it said SK*S. I needed 15 minutes showing my EB Diamond Master card, Amex EB Gold and my phone app to convince him I am Gold and allowed to go to the lounge. Still he couldn't fix the BP showing SK*S.
Today I tried to check in on Austrian.com for my return tomorrow and the system just does not accept my FFP number in any way (with OR without EBG prefix).
Anybody with similar experiences or am I the only one?
Thanks
Fassy
I'm not sure what is wrong but since half a year Austrian seems to have some inconsistencies regarding EB.
Last time I flew CPH-VIE I couldn't OLCI and at the airport I got my BP but couldn't enter the FFP. So I went to the desk and the lady added it manually - showing EB*G but the return BP which she also gave me SKG.
I didn't care much but wondered why it was different.
Then yesterday I was transiting in MUC to VIE and needed the BP. The LH agent printed it and it said SK*S. I needed 15 minutes showing my EB Diamond Master card, Amex EB Gold and my phone app to convince him I am Gold and allowed to go to the lounge. Still he couldn't fix the BP showing SK*S.
Today I tried to check in on Austrian.com for my return tomorrow and the system just does not accept my FFP number in any way (with OR without EBG prefix).
Anybody with similar experiences or am I the only one?
Thanks
Fassy
#2
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,960
Using the full website rather than the App or the mobile website now I was able to check in and my FFP number was correctly recognized as SK*G.
Accessing the mobile website again it still shows "invalid FFP#"
Accessing the mobile website again it still shows "invalid FFP#"
#6
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,960
No, I did not change my name.
Thanks for the offer, please don't be offended - but I would rather not send out my name and FFP# to a stranger met in an internet forum.
I will get in touch with the EB support, perhaps they can see something strange.
Thanks for the offer, please don't be offended - but I would rather not send out my name and FFP# to a stranger met in an internet forum.
I will get in touch with the EB support, perhaps they can see something strange.
#7
Join Date: Oct 2010
Location: CPH
Programs: EBG, HHonors Gold, Club Carlson Elite
Posts: 68
During my recent flights with LO earlier this week, my printed BPs also showed SK*S instead of the correct SK*G. I seem to remember this happening on few previous occasions with LH flights. However the points in all cases are credited correctly.