Compensation for missing entertainment on SAS
Sep 6, 2014, 9:36 am
#16
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
I'm not sure if it's inconsistent in compensation or just class difference - LH is like this- no IFE in Y - nothing, no IFE in C, a lot of M&M points.
I got 4x 10 Euros voucher (Y, *G not SK) for no drink offered on board - after complaining to them first at sas.dk, then on FB because they insisted that there is no free drink on board, then wrote back to them again. Not sure if other people got the same.
It will be difficult to do a wiki on it too because how SK reacts depending on what the complaint is like (of course it could be depending on whether the CS had a good night before or not), people complain in different ways, some are more pushy than others.
I got 4x 10 Euros voucher (Y, *G not SK) for no drink offered on board - after complaining to them first at sas.dk, then on FB because they insisted that there is no free drink on board, then wrote back to them again. Not sure if other people got the same.
It will be difficult to do a wiki on it too because how SK reacts depending on what the complaint is like (of course it could be depending on whether the CS had a good night before or not), people complain in different ways, some are more pushy than others.
Oct 15, 2014, 6:07 am
#17
Join Date: Jan 2010
Location: CPH
Programs: SAS EuroBonus, Hyatt GoldPassport, HHonors, SPG, Diners Club
Posts: 76
Entertainment system did not work on my recent flight CPH-EWR in C. Also the old LAN A340. After complaint, I was offered 8,000 points, which I accepted.
Oct 15, 2014, 3:14 pm
#18
Join Date: Aug 2007
Location: CPH
Programs: EBG, M&M SEN, FB Gold
Posts: 507
I do agree that it most likely counts that I have status at SAS. A non EB member or basic member would most likely not get any compensation.
Br,
Henrik Olsen