Suddenly more delays in miles posting?
Aug 14, 2014, 10:55 am
#16
Join Date: Sep 2012
Location: AGH
Posts: 5,960
Aug 14, 2014, 4:28 pm
#17
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,444
This kind of behaviour likely indicates some batch processing, which is often started using a scheduler (for example not-on holidays, and not on certain dates), or is started entirely manually. The process itself does not have to be manual. Batch processing of transactions is quite common (also in finance, etc). But of course from customer point of view a synchronized online process would be more desirable, even if more expensive to implement.
Now with crediting to A3, there is likely an export batch process on SK side, and an import batch process on A3 side, so the results might be even less predictable as the frequencies of the two processes can interplay in weird ways.
Now with crediting to A3, there is likely an export batch process on SK side, and an import batch process on A3 side, so the results might be even less predictable as the frequencies of the two processes can interplay in weird ways.
Aug 24, 2014, 8:33 am
#18
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
Much to my surprise both my Air China flights in the last week credited to EB within 2 days of each flight! I've got 2 more on CA this week, then a SK flight next weekend I'll see how things continue to go ...
Aug 24, 2014, 11:29 am
#19
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,163
So in summary, most people are not seeing much erratic behaviour in miles posting. Some delays, but nothing as strange as my miles. Not really sure what to make of this.
My last trip was a 4 segment intra-eu SK marketed and operated. 2 pax on the same PNR (though segment 4 was on a separate ticket). All Frequent flyer data entered into ticket at time of booking, ie no switching/adding cards at a late stage. Cards presented (and duly ignored) at all check ins. FF# and status printed on all boardingpasses. Still posting of miles to A3 is very erratic.
So the last flown segments posted rather quickly. The first two segments had to be claimed retroactively, and that claim only worked for 1 segment of 1 pax. It is quite strange that the miles for two travellers travelling together on the same PNR and retro claimed at the same time does not post together.
Also that SK apparently denies the miles for the earlier segments. Howcome they didn't cancel our onward segments if we didn't board segment #1..
My last trip was a 4 segment intra-eu SK marketed and operated. 2 pax on the same PNR (though segment 4 was on a separate ticket). All Frequent flyer data entered into ticket at time of booking, ie no switching/adding cards at a late stage. Cards presented (and duly ignored) at all check ins. FF# and status printed on all boardingpasses. Still posting of miles to A3 is very erratic.
Code:
Pax1 Pax2 Segment 1 Retro claimed, Retro claimed, posted after 20 days didn't post (now 25 days and counting) Segment 2 Retro claimed, Retro claimed, didn't post (24 days didn't post (24 days and counting) and counting) Segment 3 Posted in 3 days Posted in 3 days Segment 4 Posted in 3 days Posted in 3 days
So the last flown segments posted rather quickly. The first two segments had to be claimed retroactively, and that claim only worked for 1 segment of 1 pax. It is quite strange that the miles for two travellers travelling together on the same PNR and retro claimed at the same time does not post together.
Also that SK apparently denies the miles for the earlier segments. Howcome they didn't cancel our onward segments if we didn't board segment #1..
Oct 6, 2014, 4:10 pm
#21
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
But now I have been waiting 6 days for a standard SK intra-Europe flight (booked online and with my profile) to appear.
Makes me a bit worried, as an upcoming upgrade to EBD needs to be expediting to get the extra gold card before holiday travel. Hmm.
Oct 7, 2014, 7:00 pm
#23
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,444
My LO TATL flight did not post (even though the outbound leg two weeks
later, in the same class has posted). I tried to retro-credit now, and for two days I am unable to do it. I get a system error message and please try again later. Anybody had a similar experience?
later, in the same class has posted). I tried to retro-credit now, and for two days I am unable to do it. I get a system error message and please try again later. Anybody had a similar experience?
Oct 8, 2014, 12:01 pm
#26
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
Oct 9, 2014, 6:48 am
#28
Join Date: Jan 2014
Location: Scandinavia
Programs: Hilton HHonors Diamond, SAS Diamond (*A Gold)
Posts: 96
No miles posted to my account in last 3 weeks, although I had 2-3 flights every week. Can for sure say that this has never happened before. I check my account very often, and usually miles are posted 3-6 days after flying.
Oct 9, 2014, 12:04 pm
#29
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,818
The whole problem is that it's subcontracted and not done in-house. Unfortunately Scandinavians love to subcontract so they can point the finger to the contractor and not take responsibility. Often leaving very undesirable situations the way they are for extended periods of time.
