How many points??
Apr 14, 2014, 8:36 am
#1
Original Poster
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
How many points??
Flight to CPH in GO earned us 5500 points each.
Flight home: We bought Go. Paid cash for upgrade to Go Plus; GA put us in Business. We got 5500 points each.
I think we should have earned 11,000 each ??
Am I correct?
Flight home: We bought Go. Paid cash for upgrade to Go Plus; GA put us in Business. We got 5500 points each.
I think we should have earned 11,000 each ??
Am I correct?
Apr 14, 2014, 9:27 am
#4
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Ah. Maybe more experienced guys can advice whether that is different or you may call SK and ask. Whatever the case, if not eligible for double points, then it is not inline with op-upgrades (I have got double) or optiontown so I would fight for it a bit.
Nice to hear though you could buy an upgrade. Did not know. You may share how much you paid?
Nice to hear though you could buy an upgrade. Did not know. You may share how much you paid?
Apr 14, 2014, 9:40 am
#5
Original Poster
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Short answer: 1999 DKK from Go to Go Plus. It was 3999 for Go to Business.
We were not offered the option of paying for upgrade on first flight, SFO to CPH. You would with points: 15,000 to Go Plus and 40,000 to Business, which we didn't have.
[I didn't pursue it then; perhaps I should have, but that is in the past now.]
My saga is on the optiontown thread.
We were not offered the option of paying for upgrade on first flight, SFO to CPH. You would with points: 15,000 to Go Plus and 40,000 to Business, which we didn't have.
[I didn't pursue it then; perhaps I should have, but that is in the past now.]
My saga is on the optiontown thread.
Apr 14, 2014, 9:42 am
#6
Original Poster
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Now I am wondering if we should have even gotten any points since the tickets were paid half cash and half points....
Apr 14, 2014, 9:58 am
#7
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,445
According to SK websites and recent discussions on the forum, the C+P tickets now earn points (which is cool).
I do not recall whether upgrades for cash have any published rules about them, so hard to say what points you should have gotten.
I do not recall whether upgrades for cash have any published rules about them, so hard to say what points you should have gotten.
Apr 14, 2014, 12:09 pm
#9
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,445
Yes 
but not the only one, I believe. Also see here: http://www.sas.dk/en/eurobonus/spend.../Book-flights/ (the "best availability" column, the last bullet says: "earn points")
but not the only one, I believe. Also see here: http://www.sas.dk/en/eurobonus/spend.../Book-flights/ (the "best availability" column, the last bullet says: "earn points")
Apr 22, 2014, 10:43 am
#10
Join Date: Mar 2005
Location: KSU (Kristiansund N, Norway)
Programs: SAS EBD/ *G
Posts: 2,163
Points are given for original booking class
Upgrade for points, for cash at gate/check-in or free op-ups (as you were given from the GA from Plus to Business) give the points for the originally booked class. P + C should not change this.
So, I think you got the correct amount of points for your R/T: 5500 each way each.
Apr 22, 2014, 3:17 pm
#11
Join Date: Jul 2007
Location: CPH
Programs: EBD, AB OWS (Gold)
Posts: 459
I used to regularly upgrade for cash on the ORD-CPH flight. It wasn't possible the other way. Upgrade for cash or for points has never changed the booking class, and as ksu states - it's only the booking class that determines the points. The only way to change the booking class is to change the ticket, paying the penalty charges (depending on the booking class conditions) and actual difference of ticket prices. It can be done, but would never be a good deal.
Apr 28, 2014, 10:53 am
#12
Original Poster
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Talked to CS this morning and they said that the original booking class was T and the paid upgrade at the gate didn't change the class. So, 5500 points were correct, though the service rep suggested filling in the missing points form online. I guess I will try that, but since there is no place on the form for comments, I figure it will get me nowhere. I did post a message on SAS's Facebook page, as I have had luck doing that with other airlines and hotels.
Apr 28, 2014, 12:36 pm
#13
Join Date: Mar 2014
Posts: 60
According to the terms and conditions for at standby upgrade, you are only entitled to points based on the original booking class:
"The original ticketed class applies as basis for point accrual."
http://www.flysas.com/en/EuroBonus/E...ms_conditions/
However, this refers to a point upgrade where as you paid with cash.
I'm not aware of a public price list for cash upgrades (nor terms and conditions for that service). I suppose you can plead with customer care, that the terms were not disclosed to you and you have not received the service you expected.
But I have to admit, I have few expectations to their customer care after it was outsourced.
They are very friendly on the phone but written inquiries often result in a predefined (non) answer and a reply to those mails are left unanswered.
"The original ticketed class applies as basis for point accrual."
http://www.flysas.com/en/EuroBonus/E...ms_conditions/
However, this refers to a point upgrade where as you paid with cash.
I'm not aware of a public price list for cash upgrades (nor terms and conditions for that service). I suppose you can plead with customer care, that the terms were not disclosed to you and you have not received the service you expected.
But I have to admit, I have few expectations to their customer care after it was outsourced.
They are very friendly on the phone but written inquiries often result in a predefined (non) answer and a reply to those mails are left unanswered.
Apr 28, 2014, 3:19 pm
#14
Original Poster
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
The link you provided showed points earned in regard to upgrade paid with points.
"However, this refers to a point upgrade where as you paid with cash." This gives me a bit of hope. SAS replied via FB that it is based on original booked class but gave me an email address where I could further pursue it.
"However, this refers to a point upgrade where as you paid with cash." This gives me a bit of hope. SAS replied via FB that it is based on original booked class but gave me an email address where I could further pursue it.