SAS "Hotline" hours
Jul 31, 2012, 11:39 am
#1
Original Poster
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,017
SAS "Hotline" hours
In the old days this line was open 24 hours and staffed by Danes. And they were often helpful and knowledgeable, probably as long as there was no indication that you were Swedish.
I tried calling and it was just after 19:00 CET and I got a message in Danish that it was closed. I didn't select the option for English. So, now to get 24 hour service you have to select the English option and you will be connected to Estonia (or wherever)? I called the US 800 number instead and waited a long time.
http://www.sas.dk/en/Misc/Help_and_C...line/?vst=true
It's supposed to be available for C class and Y class pax, but it only prompts you for a Eurobonus number. Does an EBG also get a message in Danish that the office is closed after 19:00?
I tried calling and it was just after 19:00 CET and I got a message in Danish that it was closed. I didn't select the option for English. So, now to get 24 hour service you have to select the English option and you will be connected to Estonia (or wherever)? I called the US 800 number instead and waited a long time.
http://www.sas.dk/en/Misc/Help_and_C...line/?vst=true
It's supposed to be available for C class and Y class pax, but it only prompts you for a Eurobonus number. Does an EBG also get a message in Danish that the office is closed after 19:00?
Jul 31, 2012, 12:27 pm
#2
Join Date: Jan 2010
Programs: SK*G Diamond, AY+ Gold
Posts: 79
Aug 1, 2012, 4:47 am
#4
Original Poster
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,017
Is the link that I provided outdated?
This is really bad. Other "small" airlines Swiss and Air NZ have 24 hour service.
I suppose you can call the US 800 number until midnight CET. It's free using Skype. 1-800-221-2350.
This is really bad. Other "small" airlines Swiss and Air NZ have 24 hour service.
I suppose you can call the US 800 number until midnight CET. It's free using Skype. 1-800-221-2350.
Aug 1, 2012, 5:18 am
#5
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,161
I'm sure you can find various pages hidden deep inside, but clicking 'contact' on sas.dk or looking in sassalesinfo both say new things I mentioned above.
Aug 2, 2012, 5:46 am
#6
Join Date: Nov 2004
Programs: EB*G, BT VIP
Posts: 770
Last few occasions I've tried EBG hotline "after-hours", after entering my EB number I've got a message "your call can be answered by our agents in Sweden or Norway, please wait" and longest I was quoted 32 minutes to wait.
Aug 2, 2012, 10:54 pm
#7
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
I tried calling yesterday, but it refused to accept my EB-number and promptly diconnected me instead of giving me a second chance to enter it. Tried it 5 times before I gave up and called elsewhere.
Aug 12, 2012, 5:04 am
#8
Join Date: Aug 2012
Posts: 2
If you are EBG or EBP our office in Tallinn will help you if you call us after our opening hours.
Aug 12, 2012, 7:13 am
#9
Join Date: Mar 2006
Location: ARN
Posts: 355
Aug 13, 2012, 2:42 am
#12
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,161
Its seems the DK call center is shrinking and shrinking.. A google search discovered this blast from the past: http://www.eurofound.europa.eu/eiro/...dk0402102n.htm