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Old Feb 7, 2018, 3:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jamesbrownontheroad
Overview

Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.

Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier they’re in.

Terminal 2

This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.

Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.

The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).

After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.

Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.

Terminal 3

T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.

Terminal 4

Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.

Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.

Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.

T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.

Airside bus transfers to T2 and T5 are available from gate C31.

Terminal 5

Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.

Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.

There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.

The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).

The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.

Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.

Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.

There are four lounges in T5:
  • The SAS Gold Lounge is for Star Alliance Gold cardholders.
  • The SAS Business Lounge is for Star Alliance Business Class and Plus Class passengers.
  • Pearl Lounge is operated by Menzies for TP, Priority Pass and airlines not within Star Alliance.
  • American Express Pop-Up lounge is for eligible card holders, located at the base of the F pier.

The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.

Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.

There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.

Landside transfer

To transfer between the terminals, the following options are available landside, outside the secure area.

Walking – It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal – there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.

Train – It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.

Bus – There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.

Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.

If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.

Airside transfer from a non-Schengen country to a Schengen country

In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.

Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.

Airside transfer from a non-Schengen country to another non-Schengen country

Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.

Sky City

Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.

If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.

Hotels

The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.

The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.

If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.

Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the world’s only hotel in a retired Boeing 747 jet.

Other hotels such as the Quality Hotel Arlandastad XPO might have the word “Arlanda” in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.

Airport/city transfers

Taxis are available outside arrivals.

Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.

Local SL, UL and Mälartåg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes

Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.

The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mârsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Märsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Södertälje and Nynäshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.













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Connections in Stockholm (ARN)

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Old Jun 26, 2016, 7:08 pm
  #166  
 
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Originally Posted by CPH-Flyer
A Schengen (when coming to ARN) arrival is like a domestic arrival in the US. They will exit the plane directly to the sterile departure area. They would need to find a departure screen to confirm their departing gate number, and follow the signs for that gate number. They would want to avoid the direction saying exit and baggage claim.
There are no lines to join until they come to passport control. There will as mentioned be an immigration counter between them and the new gate.
Thanks! I appreciate that, last time I was there I was confused by the various levels. Perhaps the cocktails at the SAS Lounge did not help I will alert the boys. Safe Travels..
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Old Jun 27, 2016, 12:58 am
  #167  
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DY arrives at the T5 pier that has gates 10-24. The end of that pier has a set of international departure gates (21-24). So they should never see any of the confusing level business as seen in the SAS section of T5 (gates 1-9 and F pier)
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Old Jun 27, 2016, 7:51 am
  #168  
 
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Originally Posted by oliver2002
DY arrives at the T5 pier that has gates 10-24. The end of that pier has a set of international departure gates (21-24). So they should never see any of the confusing level business as seen in the SAS section of T5 (gates 1-9 and F pier)
Thanks that is very good information. So I would assume the Passport Control is right before the 21-24 Gates. Safe Travels
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Old Jun 29, 2016, 9:20 am
  #169  
 
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Originally Posted by FlyingMoose
Not a tight connection at all if the VCE flight is on-time.

Norwegian long haul flights depart from Terminal 5 gates 21-24.
Actually, gates 21-24 are not used at all, for any flights. DY long-haul flights usually depart from gates 17 and 18, but occasionally (if both of those gates are used) from one of the F-gates.

Originally Posted by oliver2002
DY arrives at the T5 pier that has gates 10-24. The end of that pier has a set of international departure gates (21-24). So they should never see any of the confusing level business as seen in the SAS section of T5 (gates 1-9 and F pier)
Most DY Schengen flights would arrive at gates 11-16, but not all. Some DY flights will arrive at T4, with a generous bus transfer to T5, dropping you off at e.g. gate F5. That generally happens if the plane is supposed to be used on a domestic Swedish flight after the international arrival.
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Old Jun 29, 2016, 9:58 am
  #170  
 
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Exactly my son arrived at Gate 16A from VCE and departed from Gate 17 to LAX on Norweigan. Upon arrival he went through a simple Passport Check then waited in the sterile area (multi level area with a viewing area on the top floor) until the Gate 17 opened. He explained that Gate 17 was actually separated from this area by a "door" in which once opened lead to the actual gate 17 boarding area where he obtained his onward boarding pass and a security check. Seemed very confusing to me standing by from afar but for him he said it was organized.. Thanks to those whom answered my original inquiry..
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Old Jun 29, 2016, 11:38 am
  #171  
 
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Originally Posted by Flying Machine
Exactly my son arrived at Gate 16A from VCE and departed from Gate 17 to LAX on Norweigan.
That's just perfect. From the jetway at gate 16A, it's 20 m to walk to the passport control. From the passport control to the door of gate 17 is another 5 m. And from the door of gate 17 to the jetway is another 20 m. Less than 50 meters from jetway to jetway.
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Old Jul 16, 2016, 4:58 pm
  #172  
 
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Question if I can make this kind of connection:

Inbound: A3 ATH-ARN 12:00pm arrival at T5(?)- At this point I am not sure if all A3 812 are arriving in T5
Outbound: SAS ARH-CPH 16:15 departure (T5)

Is there any interline agreement between A3 and SAS?
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Old Jul 16, 2016, 5:19 pm
  #173  
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Originally Posted by mrgreen
Question if I can make this kind of connection:

Inbound: A3 ATH-ARN 12:00pm arrival at T5(?)- At this point I am not sure if all A3 812 are arriving in T5
Outbound: SAS ARH-CPH 16:15 departure (T5)

Is there any interline agreement between A3 and SAS?
Even if you have to claim luggage and go to the SK counter to check in again, you would have plenty of time.

If one ticket, no problem, A3 will check you through to Copenhagen. If separate tickets, A3 should be able to check your luggage through. Depending on the agent. But you would need to get the SK boarding pass online or in Arlanda.
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Old Jul 16, 2016, 5:42 pm
  #174  
 
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As per above. You will have no problems at all making that connection even on separate tickets. There is pretty much always interline agreements within an alliance, so assuming you get a willing and competent agent at ATH they should be able to interline to CPH.

You have no problem to go in for lunch in Stockholm city either I routinely make 3hr separate tix connections that include a quick ride to the city center to change bags/equipment at home or the office. This assumes you have fast track and a good knowledge of the terminals/ methods of transportation.
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Old Jul 17, 2016, 1:14 am
  #175  
 
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I have *A Gold with A3, so not sure about fast track availability for security in ARN

thanks for the advice
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Old Aug 29, 2016, 8:47 am
  #176  
 
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I have never connected in Arlanda before - is 45 minutes connection time OK when arriving on Qatar flight from Doha 19:45 and connecting to SU flight to Moscow departing 20:30?

Not sure if ARN has 1 international terminal so all non-Schengen flights dock into same terminal, or I will have to run between different terminals?

Do all non-Schengen pax disembark into arrival sterile area so I have to go long corridors through security lines and immigration (with high chance of delays there) to get into Departures area?
Or all pax disembark into open space terminal where all departing and arriving pax are all mixed, so I just need to go directly to the SU gate?

Is it too tight a connection for checked luggage?
I will be arriving in J so can disembark quickly. I can travel with hand luggage only (if necessary to make safe connection at ARN).

I am about to book QR flights now so your advise would be greatly helpful.
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Old Aug 29, 2016, 9:45 am
  #177  
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Originally Posted by mishkira
I have never connected in Arlanda before - is 45 minutes connection time OK when arriving on Qatar flight from Doha 19:45 and connecting to SU flight to Moscow departing 20:30?

Not sure if ARN has 1 international terminal so all non-Schengen flights dock into same terminal, or I will have to run between different terminals?

I am about to book QR flights now so your advise would be greatly helpful.
QR arrives into F gates, SU departs from pier with non-Schengen gates 17-20.

These two non-Schengen areas are not connected with each other.

I guess the only route without clearing Immigration/Security is to call for a bus.

IMHO 45 minute transit is too risky...

PS. Detailed map here: http://www.swedavia.com/PageFiles/11...5_20-05-16.pdf

Based on the map gates 17-20 are non-Schengen

Last edited by TPJ; Aug 29, 2016 at 9:52 am Reason: link to the map added
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Old Aug 29, 2016, 11:06 am
  #178  
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That is basically an impossible connection.

I guess you are planning to book two tickets, I can't think that this would be an allowed connection.
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Old Aug 29, 2016, 11:54 pm
  #179  
 
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Originally Posted by CPH-Flyer
That is basically an impossible connection.

I guess you are planning to book two tickets, I can't think that this would be an allowed connection.
Many thanks for feedback.

Well it seems impossible indeed if 2 different areas/terminals (I wonder why - both Qatar and Russia are non-Schengen countries...)

Indeed I will be on 2 different tickets but why this is an impossible connection? Will I have to exit through immigration, pick up luggage and go to a regular checkin desks (landside one), like I never arrived from DOH?
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Old Aug 30, 2016, 12:15 am
  #180  
 
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Originally Posted by TPJ
QR arrives into F gates, SU departs from pier with non-Schengen gates 17-20.

These two non-Schengen areas are not connected with each other.

I guess the only route without clearing Immigration/Security is to call for a bus.

IMHO 45 minute transit is too risky...

PS. Detailed map here: http://www.swedavia.com/PageFiles/11...5_20-05-16.pdf

Based on the map gates 17-20 are non-Schengen
Many thanks.

I hear your concern. Just final questions to clarify before I put this option (very good J rate for SIN--DOH-ARN flight) to a rest.

So I will arrive zone F and will have to go through security gate to get into a common area between Zone F and gates 17-20?
And then I have to do another security check just before gates 17-20?
So I will have to go through 2 security points with high risk of slow down there?

If taking the longest distance (between gate F69 and gate 20) - how many minutes I would need for a brisk walk? The map says only 6 mins... OK lets use 8 mins. Doable?

Finally, what is the formal gate closing deadline before departure time? It is only 10 mins in SIN, what about ARN?....

Thanks again for your kind assistance.
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