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Old Jul 28, 14, 1:27 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Optiontown.com paid upgrades on SAS
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Last edit by: oliver2002
Optiontown - Upgrade on SK long-haul flights
SAS Scandinavian Airlines offers all customers the opportunity to purchase an upgrade on long-haul flights, which will be confirmed 24 hours prior to departure, pending seat availability.

Economy passengers can purchase an upgrade to Economy Extra (in B-class) or Business class (in Z-class) on SAS’s intercontinental flights between Scandinavia, the US and Asia, while Economy Extra passengers also can buy an upgrade to Business class (in Z-class).
Exception: No upgrading permitted on flight SK984 and for all tickets with point of sale Japan.
Contact to Optiontown

Phone: UK +44 (0) 203 371 7854
E-mail: customercare@optiontown.com
Homepage: www.optiontown.com

Upgrade fees

Upgrade fees will range between EUR250 and EUR600 depending on availability, destination and service class.
Documents and Reservation

Only SK/117-documents with reservation in Amadeus may be upgraded.
Only Intercontinental flights will be upgraded, other segments will remain unchanged.
Reservation in other CRS

Reservations made in other CRS:s than Amadeus will be updated by Optiontown with the following information:

OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking and Refund

After requesting upgrade it is not possible to change or cancel the upgrade request. Upgrade amount is not refundable.

If the customers upgrade request is not successful, the upgrade fee will be refunded.
Travel Pass

Upgrade for Travel Pass is not possible.
Groups

It is possible to apply for upgrade for a whole group.
If just some of the passengers in a group want an upgrade, they must be split out from PNR before applying.
Note: Upgrading from G-class can only be made by Revenue Management MON-FRI 0800-1600 L.T.
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:

Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.

Note: In case of refund in above cases, passenger himself must contact Optiontown and request refund.

EuroBonus

EuroBonus points will be earned according to new booking class.
Award tickets cannot be upgraded - this includes regular award tickets (I, P and X class) as well as Regular trips for Points (VBR).
Baggage allowance

Baggage allowance will be according to the new service class.
Process for passenger

Passenger makes a confirmed booking on an SAS flight
Passenger logs onto www.optiontown.com, creates an account and enters credit card info
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS

If there are seats available and the upgrade request is successful, the upgrade will be confirmed 24 hours prior to departure.

Customers can register their upgrade request immediately after booking as long as it is within maximum seven months prior to departure.
Updated 16MAY13 12.02

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Old Jan 19, 10, 10:14 am   #1
 
Join Date: Apr 2007
Location: here and there
Programs: EB*G, UA ex1K
Posts: 557
Optiontown.com paid upgrades on SAS

Has anyone had recent experience with the 'optiontown.com' upgrades?

Is this program still running? Do flights still get status points of the upgraded class? Any sense of whether flights booked close in (couple of weeks before) do better or worse than flights booked way in advanced?

Thanks,
neko is offline   Reply With Quote
Old Jan 19, 10, 10:32 am   #2
 
Join Date: Dec 2009
Location: London UK
Programs: BA, Virgin, SAS, ANA, JAL, Asiana but sadly no longer Daimond Club
Posts: 6
On the back of this, any idea if the business lounge access is given or is it purely the flight upgrade?

As it goes I noticed optiontown about two weeks back. I,ve tried this for a flight to Tokyo next week so I'll let you know how it goes.
paulwoodh is offline   Reply With Quote
Old Jan 19, 10, 11:30 am   #3
 
Join Date: Jun 2009
Location: STO
Programs: SK EB*S
Posts: 228
Quote:
Originally Posted by neko View Post
Has anyone had recent experience with the 'optiontown.com' upgrades?

Is this program still running? Do flights still get status points of the upgraded class? Any sense of whether flights booked close in (couple of weeks before) do better or worse than flights booked way in advanced?

Thanks,
Data point: CPH-BKK return. Applied early October for upgrade, Eco to Eco Extra. Outbound (Nov 26) I was not upgraded, return flight (Dec 12) I did get the upgrade.

On the upgraded return flight I also got the 150% points of upgraded class.
seat56f is offline   Reply With Quote
Old Jan 19, 10, 6:18 pm   #4
 
Join Date: Sep 2004
Location: ARN
Programs: SK*G, BT VIP, TF G, SJ Blk, Avis PrClb, HH Diamond, Sixt Dmnd, Radisson Gold, BW gold
Posts: 2,318
Quote:
Originally Posted by paulwoodh View Post
On the back of this, any idea if the business lounge access is given or is it purely the flight upgrade?

As it goes I noticed optiontown about two weeks back. I,ve tried this for a flight to Tokyo next week so I'll let you know how it goes.
If you get upgraded to Business Class using Optiontown, *A upgrade or point upgrade at CI you will have access to the Business Class lounge SAS uses at the departing airport.

This is not clearly stated on the SAS homepage, but as you hold a C-class BP you will be let in without problems.
SK_RSJ is offline   Reply With Quote
Old Jan 20, 10, 1:05 am   #5
 
Join Date: Jan 2010
Programs: EBS
Posts: 26
Upgraded a Jan 8 ARN-EWR flight successfully from economy to economy extra, applied for the upgrade at the end of December. Got points for Y.
maarit is offline   Reply With Quote
Old Jan 20, 10, 2:12 am   #6
 
Join Date: Dec 2009
Location: London UK
Programs: BA, Virgin, SAS, ANA, JAL, Asiana but sadly no longer Daimond Club
Posts: 6
Ah brilliant, thanks for the info there. Well fingers crossed.
paulwoodh is offline   Reply With Quote
Old Jan 20, 10, 2:46 am   #7
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Quote:
Originally Posted by SK_RSJ View Post
If you get upgraded to Business Class using Optiontown, *A upgrade or point upgrade at CI you will have access to the Business Class lounge SAS uses at the departing airport.

This is not clearly stated on the SAS homepage, but as you hold a C-class BP you will be let in without problems.
A bit OT but:
Actually, if you do a points upgrade at the checkin it says in the terms you are NOT entitled to ground services such as lounges. But your C-class BP looks the same as everybody elses so they cannot tell the difference. I have never been denied access, anyway
jth is offline   Reply With Quote
Old Jan 20, 10, 4:51 am   #8
 
Join Date: Dec 2009
Programs: EB*S
Posts: 52
Do any of you have any experience with optiontown upgrades intra-Europe? If so, what are typical costs of such an upgrade? Success rate of getting upgraded? Is it at all worth it?


-AspFF
AspirationalFF is offline   Reply With Quote
Old Jan 20, 10, 5:18 am   #9
 
Join Date: Jul 2008
Location: LLA
Programs: EB*G
Posts: 137
I just got my confirmation for a ORD-ARN flight on Saturday. Applied yesterday and the cost was 175 Euro for cheap Economy > Economy Extra. Now I hope to be able to use 20,000 points to upgrade to C at the airport.

And of course the 150% earning is way better than 25%, especially with the double status points offer currently running.
caravaca is offline   Reply With Quote
Old Jan 20, 10, 5:59 am   #10
 
Join Date: Jan 2010
Programs: EBS
Posts: 26
Quote:
Originally Posted by caravaca View Post
I just got my confirmation for a ORD-ARN flight on Saturday. Applied yesterday and the cost was 175 Euro for cheap Economy > Economy Extra. Now I hope to be able to use 20,000 points to upgrade to C at the airport.

And of course the 150% earning is way better than 25%, especially with the double status points offer currently running.
Do you know how much approx. they charge for an Economy Extra > Business upgrade on the same leg?
maarit is offline   Reply With Quote
Old Jan 20, 10, 6:35 am   #11
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Quote:
Originally Posted by AspirationalFF View Post
Do any of you have any experience with optiontown upgrades intra-Europe?
They only offer upgrades on the longhaul routes, so you cannot upgrade on europan flights.
jth is offline   Reply With Quote
Old Jan 20, 10, 10:52 am   #12
 
Join Date: Dec 2009
Programs: EB*S
Posts: 52
Quote:
Originally Posted by jth View Post
They only offer upgrades on the longhaul routes, so you cannot upgrade on europan flights.
Right. Thanks for the clarification!

-AspFF
AspirationalFF is offline   Reply With Quote
Old Jan 20, 10, 10:09 pm   #13
 
Join Date: Jul 2008
Location: LLA
Programs: EB*G
Posts: 137
Quote:
Originally Posted by maarit View Post
Do you know how much approx. they charge for an Economy Extra > Business upgrade on the same leg?
If I remember correctly my Y+ ticket ARN-EWR would be about 475 Euro to upgrade to C. I did not go for it on the outbound flight.
caravaca is offline   Reply With Quote
Old Jan 21, 10, 9:16 am   #14
fcl
 
Join Date: Jan 2007
Location: Linköping, Sweden
Programs: EBS
Posts: 91
I am right now waiting for M->Y upgrade to clear on CPH-NRT tomorrow (cost was €199). There is availablity in all cabins on this flight but I hope SAS wants the extra added revenue for the upgrade even if they don't need to clear space in M. I am wondering whether I will kill the chance of it clearing if I check in online? What is the closest time to departure that an optiontown upgrade has been cleared for those who have tried it here?
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Old Jan 21, 10, 12:38 pm   #15
 
Join Date: Jan 2009
Programs: Flying Blue, Eurobonus
Posts: 164
My experience with Optiontown upgrades has not been so good! Last two flights I tried it (both Tokyo-Copenhagen) the upgrades did not clear. But there was plenty of room in C so I upgraded with points instead. I found that weird that they would not take my money but accept points for an upgrade?! The only time it did work was when Economy was obviously full, so I would probably have been op-uped anyway.
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