Optiontown - Upgrade on SK long-haul flights
SAS Scandinavian Airlines offers all customers the opportunity to purchase an upgrade on long-haul flights, which will be confirmed 24 hours prior to departure, pending seat availability.
Economy passengers can purchase an upgrade to Economy Extra (in B-class) or Business class (in Z-class) on SASís intercontinental flights between Scandinavia, the US and Asia, while Economy Extra passengers also can buy an upgrade to Business class (in Z-class).
Exception: No upgrading permitted on flight SK984 and for all tickets with point of sale Japan.
Upgrade fees will range between EUR250 and EUR600 depending on availability, destination and service class.
Documents and Reservation
Only SK/117-documents with reservation in Amadeus may be upgraded.
Only Intercontinental flights will be upgraded, other segments will remain unchanged.
Reservation in other CRS
Reservations made in other CRS:s than Amadeus will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking and Refund
After requesting upgrade it is not possible to change or cancel the upgrade request. Upgrade amount is not refundable.
If the customers upgrade request is not successful, the upgrade fee will be refunded.
Upgrade for Travel Pass is not possible.
It is possible to apply for upgrade for a whole group.
If just some of the passengers in a group want an upgrade, they must be split out from PNR before applying.
Note: Upgrading from G-class can only be made by Revenue Management MON-FRI 0800-1600 L.T.
Rebooking procedures for passengers with an upgrade, affected by irregularity.
Note: In case of refund, passenger must contact Optiontown.
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
EuroBonus points will be earned according to new booking class.
Award tickets cannot be upgraded - this includes regular award tickets (I, P and X class) as well as Regular trips for Points (VBR).
Baggage allowance will be according to the new service class.
Process for passenger
Passenger makes a confirmed booking on an SAS flight
Passenger logs onto www.optiontown.com, creates an account and enters credit card info
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 24 hours prior to departure.
Customers can register their upgrade request immediately after booking as long as it is within maximum seven months prior to departure.
Updated 26NOV12 09.08
Thanks, did NOT clear though ... Econony Extra was empty, literally five people in the cabin. Does OptionTown work to fill the cabin or take a load off economy?
Economy was also pretty empty, the gate agent told me about 70 empty seats .... since I had my knee, he was nice enough to block the seat next to mine
Based on a lot of experience; Option Town works to accommodate overbooking in Economy and Economy Extra, hence Option Town upgrades only or almost only clears if the SK revenue management can see that they potentially has to upgrade pax at gate or check-in, so they chose to cash in the Option Town upgrades to avoid upgrading pax for free at day of departure.
I use expertflyer.com. But when you read the numbers you have to be aware that for instance C9 means at least 9 tickets left in that booking class. And if SAS sells one ticket in C, booking class J may be reduced with one to. So you cannot add the booking classes in one cabin to get the number of available seats in that cabin.
As for your outbound trip it seems like ECO is oversold. Making the chance for an upgrade pretty good. On the way home I would say your chances for an upgrade are very very slim, almost non-existent.
I'm flying SK926 IAD-CPH on May 9, and SK925 CPH-IAD on May 21. Can anyone look up my chances for an OT upgrade?
I haven't signed up for OT for this itinerary yet, as they want $529 each way for C and $238 for Eco+ (slightly lower than a month ago, when it was $540/243.. currency conversion differences?), and that's more than I'd usually like to pay. However, looking at the situation with one work project, I may need to spend both flights working the entire time, so then the upgrade price suddenly becomes more reasonable.