Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
#1891
Join Date: Sep 2012
Location: AGH
Posts: 5,971
On a lot of airlines you can upgrade for 800-1000s or so one way, but that is close to what a revenue ticket in C would have costed anyway.
#1892
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
My recent round trip between HKG and ARN as PEY, only outbound is successful to business class. When I return to HKG, I was upgraded during checkin, without any tier status in SAS or any Star Alliance airlines.
#1893
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Nice. OT your short review of new cabin/ aircraft on ARN-HKG route? And how much did you pay for OT bid or was it only check in upgrade?
#1894
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
For the lounge access for business class in Hong Kong, it can use SQ Kris Lounge or United Airlines.
Last edited by simcity4000; Oct 7, 2015 at 1:41 am
#1896
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
#1897
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
And I have never seen the possibility to upgrade at check-in or at the gate for Intra-European flights.
#1898
Join Date: Aug 2011
Location: LAX
Programs: A3 *G
Posts: 79
OT upgrade from GO to PLUS cleared on SK945 ARN-ORD on Sunday, but I didn't receive any notification from them. I had to check the OT account to find out about the upgrade, so I don't know when the upgrade cleared. The plane (OY-KBM) was packed which I guess was understandable given it was a Sunday.
#1899
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
OT upgrade from GO to PLUS cleared on SK945 ARN-ORD on Sunday, but I didn't receive any notification from them. I had to check the OT account to find out about the upgrade, so I don't know when the upgrade cleared. The plane (OY-KBM) was packed which I guess was understandable given it was a Sunday.
#1900
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
My son got an OT upgrade CPH - TLV (a few days later than my flight).
Two rows of PLUS, all seats occupied.
Can then confirm that it is possible to OT upgrade on a Youth Fare.
Two rows of PLUS, all seats occupied.
Can then confirm that it is possible to OT upgrade on a Youth Fare.
#1901
Join Date: Nov 2013
Location: London, UK
Programs: IHG Spire Ambassador, Hilton Gold, Carlson Gold
Posts: 23
LHR to Oslo - upgrade to SAS plus successful. Am I right in thinking this includes access to a lounge? If so, which one? Also is fast track immigration included too?
Thanks
Thanks
#1902
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
#1903
Suspended
Join Date: Sep 2014
Posts: 624
Don't know if OSL has "fast track immigration"?
#1904
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
Wife got bumped to Business from Plus on SK946 yesterday, OT upgrade cleared a few days in advance. She also applied for an advance point upgrade which was declined.
I had a colleague in Plus who applied for an upgrade to Business using just the advance point upgrade option which was declined. Business was otherwise full when we boarded. This makes perfect sense to me, revenue over point upgrades.
Not sure if this was just an incident or if this is the new SK course for such upgrades. Happy to see more feedback posted to get some data.
We have NRT and SFO trips booked where we've applied for both upgrade options for her.
I had a colleague in Plus who applied for an upgrade to Business using just the advance point upgrade option which was declined. Business was otherwise full when we boarded. This makes perfect sense to me, revenue over point upgrades.
Not sure if this was just an incident or if this is the new SK course for such upgrades. Happy to see more feedback posted to get some data.
We have NRT and SFO trips booked where we've applied for both upgrade options for her.
#1905
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
But - officially, it should be best to use the same email address: In the declining-mail, it states, that "The more you sign-up for UTo, the higher are chances to get upgraded. So keep participating in UTo."