Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Nov 15, 2014, 11:50 am
#1516
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
Unfortunately our corporate TA is also an external company, not inhouse. So, 0 chance to make a deal with them.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
Nov 15, 2014, 1:02 pm
#1517
Join Date: Sep 2012
Location: AGH
Posts: 5,969
Then of course the system handling invoicing needs to be able to e.g. issuing two separate invoices on the same e-ticket, being able to charge two different FOPs on for one and the same e-ticket and so on.
Not that easy and even it would be technical possible and allowed by police of the TA it would be just to complicated for Regular Joe sitting in the call center.
I'm at the moment trying to convince my boss I don't even need a TA. They makes things so much more complicated and the savings on travel expenses are spent on queuing up on the phone to get a flight reschedule for the next day or get some really crapping routing assigned which needs another call or hour in the s**t webfront end to get it fixed.
I just spent 90 minutes on hold while standing in ICN... guess what I spend for that damn call If I had walked to the Asiana counter and changed my flight it would have been done in 5 minutes with 0 cost.
Anyway... we're drifting OT
Nov 16, 2014, 3:16 am
#1518
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
Our TA closes the call center at 4.30pm CET and charges a service fee for calls after that. Besides that their tickets are invariably more expensive than what I can book online. And then they add a service fee to every ticketing. I hardly see how we are benefiting from using them.
Nov 16, 2014, 7:47 am
#1519
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Our TA closes the call center at 4.30pm CET and charges a service fee for calls after that. Besides that their tickets are invariably more expensive than what I can book online. And then they add a service fee to every ticketing. I hardly see how we are benefiting from using them.
Nov 18, 2014, 3:58 am
#1521
Join Date: Jan 2007
Location: Denmark
Programs: SAS EBG (*G), Air Berlin Silver, Alitalia Ulisse & Hilton Gold
Posts: 47
Nov 18, 2014, 5:12 am
#1522
Join Date: Jun 2007
Location: Gothenburg, Sweden
Programs: SK EBD, AY Plat, Member TG,LH,UA,AC
Posts: 90
Dec 3, 2014, 12:55 pm
#1524
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
I booked an itinerary on united via ZRH to CPH, with the last leg on SK. Mostly for fun I asked for OT on the SK leg when the intra-Europe OT became possible. OT accepted the bid.
Now I had to rebook the united connection a few days earlier (I was actually shocked how cheap and easy it was to rebook on united stock, even though I was ubooked into a lowly Y fare - these things are much more expensive in SK or LH universe).
What happens to my OT bid now? The PNR has not changed. Will I be refunded? Should I bid again, if I wanted to play the game?
EDIT: I should have mentioned that my new booking also has an SK leg as the last leg, but via a different airport in Europe.
Now I had to rebook the united connection a few days earlier (I was actually shocked how cheap and easy it was to rebook on united stock, even though I was ubooked into a lowly Y fare - these things are much more expensive in SK or LH universe).
What happens to my OT bid now? The PNR has not changed. Will I be refunded? Should I bid again, if I wanted to play the game?
EDIT: I should have mentioned that my new booking also has an SK leg as the last leg, but via a different airport in Europe.
Last edited by SK2751; Dec 3, 2014 at 1:16 pm
Dec 3, 2014, 1:04 pm
#1525
Join Date: Sep 2012
Location: AGH
Posts: 5,969
Interesting, I hold a LH 220 ticket CPH-FRA-JNB-FRA-CPH with the first leg on SK. OT does not allow bidding on that leg and shows all segments as "Business". If it would be, I would be happy, in reality it is just low LH V class 
Dec 4, 2014, 2:37 am
#1526
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
Dec 25, 2014, 8:44 am
#1528
Join Date: Sep 2009
Location: Stockholm
Programs: SK-EBD*G, AF Ivory, Hertz Pres Circle, SPG, Carlson Concierge, Hilton Gold, Accor Platinum
Posts: 222
Got upgrade from Go to Plus, copenhagen-beijing, cleared in system around two days prior to departure, no mail from optintown, paid eur173.
Jan 4, 2015, 2:37 am
#1529
Join Date: Apr 2013
Posts: 5
I'm flying SK935 CPH-SFO 7 March 2015 and am trying to check status on the flight before deciding to go for OT both Plus and Business.
I usually check on flightstats.com but it seems it has been changed so it is now only possible to check status up to a week ahead.
Is there anywhere else to check?
Thanks
Peter
I usually check on flightstats.com but it seems it has been changed so it is now only possible to check status up to a week ahead.
Is there anywhere else to check?
Thanks
Peter
Jan 5, 2015, 5:58 am
#1530
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
I don't know of any places that offer this service for free. ExpertFlyer and KVSTool should have the information, or some generous FTer might provide you with the information.