Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Thanks for the confirmation. Looking forward to using this service.
Nov 13, 2014, 12:23 am
#1504
Join Date: Apr 2014
Location: YYZ/ARN
Programs: SAS EBS
Posts: 5
When applying for an upgrade for two passengers on the same PNR, does each passenger have to apply for their upgrade separately, or does a single application include upgrades for both passengers?
(Sorry if this topic has been discussed earlier; I skimmed this thread, but couldn't find the answer to my question. The OT website isn't clear about this topic either.)
(Sorry if this topic has been discussed earlier; I skimmed this thread, but couldn't find the answer to my question. The OT website isn't clear about this topic either.)
Nov 13, 2014, 5:38 am
#1507
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
My friends OT bid for May 2015 HEL-ARN-AMS return would be 4x42EUR as 168+1€ more.
P fare today for PLUS for same flights is total 447€. Calculating then upgrade fare 4x66,75€ for each segment.
Already booked GO fare 180€ would end up total of 348€ if through. That is almost same as A fare was that day of booking. Yes there is a little discount today, but I think I´ll go with A fares if available.
P fare today for PLUS for same flights is total 447€. Calculating then upgrade fare 4x66,75€ for each segment.
Already booked GO fare 180€ would end up total of 348€ if through. That is almost same as A fare was that day of booking. Yes there is a little discount today, but I think I´ll go with A fares if available.
Nov 13, 2014, 12:40 pm
#1508
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
I was thinking similarly. If buying early it may pay off to buy PLUS directly. I thought though that this may be a nice way to upgrade employer paid GO (my employer disallows PLUS). Although, I was actually wondering whether one could not try to call SK and ask the sales ticket to upsell at the time of buying. Have done such things with airlines in North America with no problem. Never tried with SK.
Nov 13, 2014, 3:13 pm
#1509
Join Date: Sep 2012
Location: AGH
Posts: 5,971
I was thinking similarly. If buying early it may pay off to buy PLUS directly. I thought though that this may be a nice way to upgrade employer paid GO (my employer disallows PLUS). Although, I was actually wondering whether one could not try to call SK and ask the sales ticket to upsell at the time of buying. Have done such things with airlines in North America with no problem. Never tried with SK.
Was just traveling on an Austrian full fare Y ticket while cheaper C tickets were available.
Anyway, I tried to call SAS for paying the fare difference and to make it short: it does not work for me as we book the flights through a corporate TA and SAS cannot modify it. It might work if you book your ticket direct with SAS.
Nov 14, 2014, 7:49 am
#1510
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
If it is a corporate TA where you have dedicated people to your company, and have a good relationship with them, fassy, perhaps you can ask the TA if you can pay to upgrade privately on your own cost. That has worked for me in the past.
Nov 14, 2014, 9:18 am
#1511
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
Our TA (CWT) has refused similar request on my side (adding a private cost to a ticket, or even buying for a ticket privately). But my relationship with them is in perils for years. I consider them an obstacle to efficient travel, not a service.
Nov 14, 2014, 12:45 pm
#1512
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Race down.....
On the plus side I have found that I can use my points to upgrade (I cannot cash buy and option town does not work on my ticket for some reason) so for 15K points I can move up a level and thats ok for me. It is standby option.
I would love to get a better ticket and I don't want to travel at the bottom but the rules are the rules and the only ticket i am allowed to have is whatever is the cheapest and the TA locks it so nobody but them can change it.
Nov 14, 2014, 4:26 pm
#1513
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Unfortunately our corporate TA is also an external company, not inhouse. So, 0 chance to make a deal with them.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
Nov 15, 2014, 2:19 am
#1514
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Unfortunately our corporate TA is also an external company, not inhouse. So, 0 chance to make a deal with them.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
And since I changed company - the new TA is bad... really, really rock bottom bad
Might have worked at the old company with their TA. They have been nice and helpful but I guess if in the end it comes to billing, payment and paper pushing all external TAs would bail out of deals like that. Too much work, too much risk something goes sour.
So Fassy, you are in the same boat as all of us. External TA whose role it is to ALWAYS get the cheapest lowest cost ticket under all and any circumstance.
I find these tickets are always locked and I have tried taking them to the SAS counter in Arlanda to try and upgrade them (even with my own cash) but the reply is always "talk to your TA". TA will not upgrade anything his job is rock bottom prices nothing more.
They do not work with OT as an upgrade but perhaps they will work with standby points (will try in a few weeks).
Everytime I see the airlines make a move down in service, seat pitch and meals I shudder knowing that this will be my next flight and there is sweet FA I can do about it.