E-rewards [Master Thread]
Sep 11, 2014, 4:48 am
#1636
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
I definitely am seeing both and can confirm same evidence that they're not even reading e-mails.
Went through a complete survey and was told afterwards that I did not qualify. Got the minimum amount. BS. Wrote and got the note to wait 10-20 days. Like in 20 days they're going to add miles.
They used to be good but they're now the same scam artists as other survey sites. I use some but have dropped off sharply, as a "use at own risk" situation.
FTF
Went through a complete survey and was told afterwards that I did not qualify. Got the minimum amount. BS. Wrote and got the note to wait 10-20 days. Like in 20 days they're going to add miles.
They used to be good but they're now the same scam artists as other survey sites. I use some but have dropped off sharply, as a "use at own risk" situation.
FTF
Last edited by FullTimeFlyer; Sep 11, 2014 at 4:59 am Reason: clarification
Sep 11, 2014, 7:37 am
#1637
Join Date: Oct 2001
Location: Almaty, Kazakhstan
Programs: UA Gold, Hyatt Discoverist, IHG Platinum, Accor Silver, Choice Privileges Gold
Posts: 2,070
It's happened twice to me in the last several months. They either don't reply, or send FAQs that don't address the problem, or send an answer that reflects either them not having read my email, or just not caring. It's infuriating. tls
Sep 14, 2014, 12:06 pm
#1638
Join Date: Jul 2011
Location: Los Angeles, CA
Posts: 423
Thanks for the responses. Definitely looks like a recent turn for the worse. I wonder if they changed management or outsourced their customer service. Too bad, this was a reliable source of points/miles for me and I actually somewhat enjoyed the surveys.
Sep 14, 2014, 5:16 pm
#1639
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
As for customer service, it has oscillated over the years. I'm guessing they go through cycles of reducing staffing to the point of uselessness to save money and then fix things when sufficient numbers of users stop taking surveys.
Oct 2, 2014, 11:11 am
#1640
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
I'm pretty much giving up on the disputes I have sent in over the last few months. I even opened a new dispute to cover the fact they hadn't ever responded to the others - and no response to that one after over a month.
Oct 2, 2014, 7:33 pm
#1641
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
This is bad timing for a down-cycle on their customer support. I recently received a "part 1" for $12.75. There was no link or auto-redirect to e-rewards on the final page. They were supposed to send part 2 within 24 hours. It didn't credit, part 2 was never sent, and there's no customer service reply.
Oct 2, 2014, 7:38 pm
#1642
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
This is bad timing for a down-cycle on their customer support. I recently received a "part 1" for $12.75. There was no link or auto-redirect to e-rewards on the final page. They were supposed to send part 2 within 24 hours. It didn't credit, part 2 was never sent, and there's no customer service reply.
Oct 2, 2014, 8:41 pm
#1644
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
Oct 3, 2014, 9:59 am
#1645
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,003
I got a survey yesterday asking me about my opinions of their iOS App and how it could be improved.
I told them that the best way to improve it would be for them to actually send me surveys that they pay for via it. Instead of "just for fun" social engagement stuff that I do not have time for, or interest in, such as a recent "survey" asking would I rather have more time or more money.
I told them that the best way to improve it would be for them to actually send me surveys that they pay for via it. Instead of "just for fun" social engagement stuff that I do not have time for, or interest in, such as a recent "survey" asking would I rather have more time or more money.
Oct 4, 2014, 8:34 am
#1646
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
That was exactly what happened with me as well.
Oct 10, 2014, 12:52 pm
#1647
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
I'm preparing for another battle with them - and I have three ongoing right now - none of which they are even responding to... I completed a $12 survey on Psoriasis on Monday, got to the end, said it was completed and recorded and the screen froze - nothing has been credited. So I'll start the process next week when the 7-10 days are up.
Looking at eRewards just now I see the BBB took away their status in July or August and that they had a D rating. Go figure....
Looking at eRewards just now I see the BBB took away their status in July or August and that they had a D rating. Go figure....
Oct 16, 2014, 9:18 am
#1648
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,003
I was offered a survey today about entertainment. The first question was about the state that I live in. I could tell that it was a particularly important screening question because it went to lengths in its wording to make it seem unimportant (just as questions about occupation uses wording like "we are often searching for people who work in particular occupations ...").
As I recall the screen question about where I live was worded something like, "Select the state that you live in so that we can give you relevant questions." I truthfully selected Utah, and was immediately told that my presence was no longer needed. That is the first time that I failed screening questions that quickly, I believe.
Come on, Utah has great entertainment options. It makes me wonder -- what type of entertainment was the survey about? Strip clubs???
As I recall the screen question about where I live was worded something like, "Select the state that you live in so that we can give you relevant questions." I truthfully selected Utah, and was immediately told that my presence was no longer needed. That is the first time that I failed screening questions that quickly, I believe.
Come on, Utah has great entertainment options. It makes me wonder -- what type of entertainment was the survey about? Strip clubs???
Oct 28, 2014, 12:59 am
#1649
Join Date: Nov 2008
Location: Arizona
Programs: AA, WN
Posts: 161
WSJ Question
About 4 years ago, I redeemed some E-Rewards points for a 39 week Wall Street Journal subscription. Someone else who lives with me at my address recently had a 39 week WSJ subscription that expired in July. I would like to redeem some of my E-Rewards points for another WSJ subscription, but I noticed that it excludes new subscribers. What is a new subscriber according the WSJ? If a new subscriber is someone who hasn't had a subscription in x amount of time, would the WSJ be smart enough to differentiate between two different names at the same address? Meaning, would the WSJ reject my E-Rewards subscription request because they recognize the same address recently had service expire (albeit for a different person at the same address)?
Oct 28, 2014, 10:06 am
#1650
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
About 4 years ago, I redeemed some E-Rewards points for a 39 week Wall Street Journal subscription. Someone else who lives with me at my address recently had a 39 week WSJ subscription that expired in July. I would like to redeem some of my E-Rewards points for another WSJ subscription, but I noticed that it excludes new subscribers. What is a new subscriber according the WSJ? If a new subscriber is someone who hasn't had a subscription in x amount of time, would the WSJ be smart enough to differentiate between two different names at the same address? Meaning, would the WSJ reject my E-Rewards subscription request because they recognize the same address recently had service expire (albeit for a different person at the same address)?