If you think that your daughter's prior Delta redemption triggered it, how would they know that all three of you are in the same household? Since you don't even fill in an address or name when setting up an LSC account, the only way they would know your address would be if the same people redeemed for a physical prize from LSC that they had to ship.
...just my opinion...I think that the address on the FF accounts is the trigger...while nearly everyone has multiple LSC accounts and multiple FF accounts, my guess is that most folks have only one home address attached to their FF accounts...which may be getting cross referenced now days....I hope I am incorrect...
...just my opinion...I think that the address on the FF accounts is the trigger...while nearly everyone has multiple LSC accounts and multiple FF accounts, my guess is that most folks have only one home address attached to their FF accounts...which may be getting cross referenced now days....I hope I am incorrect...
I believe that it is more likely that they are tracking IP addresses. To those who have received the e-mails of "rejection" - have you used the same computer for playing games in more than one LSC account?
I believe that it is more likely that they are tracking IP addresses. To those who have received the e-mails of "rejection" - have you used the same computer for playing games in more than one LSC account?
Not sure that is it either. MS knows that many of their game players use shared computers or shared connections, such as public libraries and offices. At our local library, the kids will sometimes be lined up 5 or 6 in a row all playing Live Search. (though admittedly not likely for miles, but for the XBoxes)
I'm not sure on the privacy policy, but how would MS find out a person's mailing address from the different FF programs?
I'm pretty sure they keep all of that information as it is valuable and proprietary. They simply sell miles to air incentives who in turn sells the purchasing service to microsoft. Not sure how or why anyone in this chain would transfer more information than necessary to the other.
No, 1 LSC account to 1 Delta account and I also have 1 LSC account to 1 AA account. However, Haven't had any AA postings since last week which seems like the case for everyone.
are you changing your address on your FF account after every redemption ?
ahh never mind silly question............you got the 3 x 2500 before the rule change
are you changing your address on your FF account after every redemption ?
ahh never mind silly question............you got the 3 x 2500 before the rule change
No, I got them AFTER the rule change. I am not changing my address (since there is no address for LSC mileage redemptions anyway) or on my FF account or anything else unusual. 1 LSC account for 1 Delta account and 1 LSC account for 1 AA account. The 3X2500 Delta redemptions were for 12-20 (posted on 1-12), 12-30 (posted on 1-23) and 1/3 (posted on 1-26) redemptions. The only Delta redemption I am missing is for a 12-26 redemption which was supposed to post last Monday (1/19) but it seems like no one got a Delta posting that day.
Well up until 2 weeks ago I had been getting my multiple postings to my AA FF account. Starting last week my redemptions stop coming so I'm guessing this gravy train has come to an end. Its unfortunate I discovered this program so late in the game but 10K in miles is better than nothing.
My wife and I each had a 2500 mile AA award pending from redemptions on 12/30. Today we each received an email from LSC stating the following:
Quote:
Dear Live Search Club Participant,
You are receiving this communication from Live Search Club because you recently placed a duplicate prize order with Live Search Club. As noted in our Terms and Conditions, prizes are limited to one of each prize per household. Your duplicate order for 2500 Frequent Flyer Miles has been cancelled and 4,300 tickets have been re-issued to the account from which the duplicate prize order was placed. We are sending this email to let you know that tickets have been re-issued to your account and are ready for you to redeem for another prize of your choice in our Prize Mall.
Quote:
Originally Posted by bob12403
Yes, we each had 2500 mile awards prior to 12/19. No, we did not have any other 2500 mile awards after 12/19, although our daughter did have one redemption on 12/31 from DL that posted last week. So I can't definitively address the question of whether or not they are looking back before 12/19, or if we were disqualified due to our daughter's redemption. Knowing that she had 2500 mile redemptions prior to 12/19 as well, I will guess that it was her new award that caused our redemptions to be rejected. In either case, it looks like the restrictions are now in place and being enforced. BTW, the tickets were returned to our accounts.
Interesting... But, the question remains how is LSC figuring out the "same household" issue?
The LSC/Live ID registration processes themselves don't require any street address information, so it can't be that. And, there's nothing to send to a physical address so LSC doesn't ask you to provide that when you request a FF mileage award redemption.
Yes, tracking IP addresses is a possibility, but on the other hand as another poster pointed out, sharing computer access is common especially at public facilities like libraries, etc. so that wouldn't make the tracking process foolproof.
I kinda doubt the identification of duplicate HH requests is happening at the LSC/redemption request level. If so, "offenders" would be getting a "reject" notice at the redemption request stage. They're not -- they're getting notified farther down the line, and then their miles are being redposited.
Which leads me to believe that something is going on at the airline or AI level....
Due to privacy policies, it seems unlikely that the airlines themselves would be sharing FF account holder's details like street address with AI or LSC.
However, maybe they are not *sharing* the info per se, but it seems like it would be a relatively easy process for them to go through an run a search to find FF accounts with the same mailing address and identify these "duplicates" in list form simply by FF acount number.
This list could easily be sent to AI or where they could run a routine to see if any of these "duplicate" FF accounts matched up with FF account numbers of redemptions waiting for processing. If so, no go...
The only thing that puzzles me is the fact that it appears they are able to discern the existence of more than one FF account per household ACROSS airline carriers.
The only way I can figure out *that* may be happening is FF member address information IS being shared with a third party -- most likely AI. Without combing through the privacy policies of all involved, I don't know whether that's possible or advisable -- doesn't seem like it would be.
However, perhaps there are two levels of monitoring going on...
1) IP addresses *are* being monitored. Any time there's a duplicate redemption coming from the same IP address, then the investigation is taken to "Level Two."
2) At that point, suspect FF account numbers are sent to the airline/s to verify whether the account holders reside at the same address. If they do, again, no go...
I guess we could test that theory easily by seeing if anyone here has household members using one IP address, but are depositing miles into FF accounts that are NOT registered at the same physical address and had no problems.
Any takers?
One thing for sure is that LSC/AI/whomever has to be doing a lot more monitoring than in the past. There's your answer why suddenly the timeline for turning around redemption requests has been extended to 60-75 days...
I think it might be something as simple as AI for some reason is taking longer to process AA redemptions than the other airlines since it seems others (as well as me) are getting redemptions from other airlines.
As far as the people that are getting emails from LSC notifying them of a duplicate order and then returning the points, the question would be why isn't everyone getting those emails? I've had a few redemptions I requested for AA on or before some of the dates previously mentioned in the people that got those emails. As far as IP addresses, I have a DSL modem and have always made sure to turn my modem off for a few minutes and then back on to generate a new IP address before logging onto a different LSC account. Have no idea if that helped.
Again, this seems to be mainly an AA issue? And so the world turns....
No, I got them AFTER the rule change. I am not changing my address (since there is no address for LSC mileage redemptions anyway) or on my FF account or anything else unusual. 1 LSC account for 1 Delta account and 1 LSC account for 1 AA account. The 3X2500 Delta redemptions were for 12-20 (posted on 1-12), 12-30 (posted on 1-23) and 1/3 (posted on 1-26) redemptions. The only Delta redemption I am missing is for a 12-26 redemption which was supposed to post last Monday (1/19) but it seems like no one got a Delta posting that day.
hopefully you'll get it this thursday.....and if you do
Originally Posted by bob12403 View Post
Yes, we each had 2500 mile awards prior to 12/19. No, we did not have any other 2500 mile awards after 12/19, although our daughter did have one redemption on 12/31 from DL that posted last week. So I can't definitively address the question of whether or not they are looking back before 12/19, or if we were disqualified due to our daughter's redemption. Knowing that she had 2500 mile redemptions prior to 12/19 as well, I will guess that it was her new award that caused our redemptions to be rejected. In either case, it looks like the restrictions are now in place and being enforced. BTW, the tickets were returned to our accounts.
This case sounded to me like they looked at the number of redemptions thoughout the history of the account. If they saw prior redemptions for 2500 miles, no matter when they occured, they rejected subsequent ones when they started enforcing it.
I am thinking of changing the street address on mine and hubby's AA accounts until the Jan miles either post or reject to be on the safe side. We have separate LSC accounts.
The IP monitoring is doable but has too many variables. We are presumably "frequent flyers" so could be logging on from home, work, hotel, internet cafe, Starbucks, library or even IPhones.
The other thing to consider is how badly do they want to enforce this. If they start hiring humans to monitor this, they have to pay wages and benefits so are there REALLY that many die-hard frequent flyers trying to churn miles? These games are boring and basically nothing more than a data entry part-time job for most of us. If my postings come through, I was going to quit first week Feb because I will have enough miles to get the economy tickets I want. I may redo the US ones that fell into the Christmas week black hole but that's it.
I think there is something electronic being done. The average data entry clerk could care less about "catching us", they just punch the numbers and move on.
Its unfortunate I discovered this program so late in the game but 10K in miles is better than nothing.
