Ok, here's what I can share so far. (BTW, no AA tues for me either). Air Incentives is not processing orders right now - at all. As we know, Points.com owns Air Incentives, and we all know how ridiculous Points.com runs things. I have initiated a transfer from my Amex MR account to Delta, 10 days ago, and they have not posted. I have cashed out 500 miles from my e-miles account to US Air, 8 days ago, and they have not posted. I contacted Air Incentives, and they stated that they are currently working on the issue and it "should be resolved soon."
I don't know what to make of this, but I'm curious as to if anyone has been able to make ANY mileage transfers (that have been completed and use Air Incentives as the clearinghouse) since LSC removed their FF rewards?? Not only from LSC, but from any other conduit (ie erewards, emiles, MR transfers, AA to HH, etc).
Programs: DL PM 0.22 MM, AA 0.32 MM, PC Plat, Hertz #1 GC 5*
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Quote:
Originally Posted by Ritz
Ok, here's what I can share so far. (BTW, no AA tues for me either). Air Incentives is not processing orders right now - at all. As we know, Points.com owns Air Incentives, and we all know how ridiculous Points.com runs things. I have initiated a transfer from my Amex MR account to Delta, 10 days ago, and they have not posted. I have cashed out 500 miles from my e-miles account to US Air, 8 days ago, and they have not posted. I contacted Air Incentives, and they stated that they are currently working on the issue and it "should be resolved soon."
I don't know what to make of this, but I'm curious as to if anyone has been able to make ANY mileage transfers (that have been completed and use Air Incentives as the clearinghouse) since LSC removed their FF rewards?? Not only from LSC, but from any other conduit (ie erewards, emiles, MR transfers, AA to HH, etc).
Asked around, confirmed from trusted sources:
AA->HH, submitted 11/18, removed from AA 11/19, posted to HH 11/20.
Miles->Starbucks (spend them or loose them), submitted 11/17, processed by Starbucks 11/21, received via snail mail 11/24.
Does that help?
I presume that MS has forwarded the data to AI (everyone was getting 6-digit confirm codes, correct?). So either AI is unable (something's down, and noone knows or can fix it?) or unwilling (has MS been paying AI for the miles?) to process the transactions. Whatever it is, it's a simple incident, with a simple solution requirement. Heaven knows if we'll ever know the full story, just prefer it gets resolved soon.
Steve B.
__________________
"It can't be done" really means "I don't want to"... there's always a way.
'07 PE:13/14 '08 SE:13/20 GE:15/22 PE:0/2 VDB:2
I don't know what to make of this, but I'm curious as to if anyone has been able to make ANY mileage transfers (that have been completed and use Air Incentives as the clearinghouse) since LSC removed their FF rewards?? Not only from LSC, but from any other conduit (ie erewards, emiles, MR transfers, AA to HH, etc).
Did 3 separate BMI buy/gift miles transactions over the weekend, all "powered by points.com."
Note that they have prizes up to 8,200 points again - nothing I would want, but it is progress.
It's not the sexiest laptop case, but it's not the cheapest either. The case retails for about $140. Gonna pull the trigger on it. If miles come back, cool. If not, it'll be a LSC fire sale on what's left.
__________________
Haiku for my job:
Nobody understands
What I do until the day
I stop doing it
I'm waiting for 7500 miles to post to 2 different FF accounts. All these were done in Nov. and nothing posted. Anxiously waiting. Gosh i hope they post.
I've even lost my desire to play but should try to have a backup supply so I can redeem as soon as they reappear....yes, I am thinking positive.
Programs: DL/NW Plat, BD *G, Hyatt Diam, Hertz 5*. Other programs: AA, CO, UA, Choice, HH, SPG, Club Cholula
Posts: 11,824
Quote:
Originally Posted by Ritz
Ok, here's what I can share so far. (BTW, no AA tues for me either). Air Incentives is not processing orders right now - at all. As we know, Points.com owns Air Incentives, and we all know how ridiculous Points.com runs things. I have initiated a transfer from my Amex MR account to Delta, 10 days ago, and they have not posted. I have cashed out 500 miles from my e-miles account to US Air, 8 days ago, and they have not posted. I contacted Air Incentives, and they stated that they are currently working on the issue and it "should be resolved soon."
I bought Delta miles (I was registered for the 150% bonus) on the 19th and the miles + 30% bonus posted the next day . . .
... and the two bags are already gone or maybe the accidentally inserted the 500 & 1000 FF miles instead of those.
This is so parelleing the last big change... items would come and go, new items would come and go, miles came and went, and it took about a day for all the prizes to sort themselves out. Then the next day, redemptions starting working again. We can only hope the history repeats itself.
Last time this happened, this is how it happened. The redemption award levels trickled in one at a time, then they would redeem randomly, then they would redeem predictably. We could look back in the thread history for details, then again, we're up to 160+ pages in this thread, so it would be a long look.
Please note... 100 and 1000 mile redemption costs have not gone up. This is exciting news! 1000 mile redemptions was, and still is, 1800 tickets.
Also, we haven't seen any miles, or any point refunds (has anyone had their points refunded?). Over here, we're going to tread lightly for a little bit, and see if we either see miles, refunds, or some sort of specific announcement that miles are "ok".
Look at it this way... if LSC can get this sorted out by next week, and miles post as they once did... it's going to be a very joyful Christmas once they start posting again.
Steve B.
__________________
"It can't be done" really means "I don't want to"... there's always a way.
'07 PE:13/14 '08 SE:13/20 GE:15/22 PE:0/2 VDB:2
